Help

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
yesterday
314xb3oeyhz23xo3xw7t
Newbie
155904 Views
106 replies
12 likes

155904 Views
106 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
17734 Views
27 replies
4 likes

17734 Views
27 replies
4 likes

how to cancel subscription, if I do not have the Spotify account to which my card is associated, since they stole my data. I need a solution because I'm losing money.

aranisse01
Casual Listener
how to cancel subscription, if I do not have the Spotify account to which my card is associated, since they stole my data. I need a solution because I'm losing money.
2018-07-10 1:10:31 PM
2018-07-10 2:06:26 PM
Noah
Spotify Star
210 Views
1 replies
0 likes

210 Views
1 replies
0 likes

In Premium trail but want to upgrade

UK Premium trail I am currently signed upto a 3 month Premium trail for £9.99, I am only a month in but I would like to upgrade to Family. What will happen to my trail? What will I end up paying and when?

JohnnyAmazing
Newbie
UK Premium trail I am currently signed upto a 3 month Premium trail for £9.99, I am only a month in but I would like to upgrade to Family. What will happen to my trail? What...
2018-07-10 11:44:44 AM
2018-07-10 12:07:59 PM
Nico
Community Legend
210 Views
1 replies
0 likes

210 Views
1 replies
0 likes

Managing Plan

So I’m enrolled in college, I am a rising freshman and I have had Spotify premium for a while and now I want to add Hulu and use the student discount but when I enter it it says to check my status. I have a student ID and everything though. Any ideas...

Luismartinez99
Newbie
So I’m enrolled in college, I am a rising freshman and I have had Spotify premium for a while and now I want to add Hulu and use the student discount but when I enter it it says to check my status. I...
2018-07-09 12:47:44 AM
2018-07-10 9:00:59 AM
Maxim
Spotify Star
321 Views
1 replies
0 likes

321 Views
1 replies
0 likes

Solved!! Several issues, please help.

PlanPremiumCountry USDeviceGalaxy S 7 My Question or Issue I've been having an issue which when I searched seems to be pretty common: Several times I've gotten a notification that my music is playing on another, unpaired, device. This has happened ev...

user-removed
Visitor
Plan Premium Country US Device Galaxy S 7 My Question or Issue I've been having an issue which when I searched seems to be pretty common: Several times I've...
2018-07-05 6:50:15 PM
2018-07-10 3:50:10 AM
Noah
Spotify Star
802 Views
7 replies
0 likes

802 Views
7 replies
0 likes

Solved!! Can I use a gift card for myself

In my country a year subscription is not available, So can I buy a year premium gift card and use it myself?

Blackprince
Newbie
In my country a year subscription is not available, So can I buy a year premium gift card and use it myself?
2018-07-09 8:14:31 PM
2018-07-09 11:27:45 PM
Bethany_Dawn
Community Legend
1178 Views
1 replies
0 likes

1178 Views
1 replies
0 likes

Solved!! Question about Univ Student Account

Hey guys, I'm new here in the forum so I don't know a lot of things so I'm going to the point. I have the Univ Student Account for... I don't know, they say 12 months, 1 year (maybe ?). Anyway, I'm trying to renew the discount account, but a message ...

Marrows
Casual Listener
Hey guys, I'm new here in the forum so I don't know a lot of things so I'm going to the point. I have the Univ Student Account for... I don't know, they say 12 months, 1 year (maybe ?). Anyway, I'm t...
2018-07-09 1:24:03 AM
2018-07-09 6:41:53 PM
Marrows
Casual Listener
492 Views
2 replies
0 likes

492 Views
2 replies
0 likes

Superuser Contribution Problema premium

Buenas noches en la aplicación despues de no abrirla en un rato me salió un anuncio de una promoción de 3 meses por 139 y me agradó la propuesta y fui hacer el pago en Oxxo descargue la forma de pago y fui a la tienda más cercana a realizar el pago p...

Spocck92
Newbie
Buenas noches en la aplicación despues de no abrirla en un rato me salió un anuncio de una promoción de 3 meses por 139 y me agradó la propuesta y fui hacer el pago en Oxxo descargu...
2018-07-07 4:24:26 AM
2018-07-09 5:54:42 PM
SergioDavid
Roadie
424 Views
1 replies
0 likes

424 Views
1 replies
0 likes

Superuser Contribution problema con suscripcion

tengo un problema o duda, me tope con una promocion de spotify que era de 3 meses por 139 y algo (50% off) lo compre ya que era para usuarios nuevos de premium (nunca he usado premium solo free) y por eso aproveche, ahora se supone o tengo entendido ...

makostrike52
Newbie
tengo un problema o duda, me tope con una promocion de spotify que era de 3 meses por 139 y algo (50% off) lo compre ya que era para usuarios nuevos de premium (nunca he usado premium solo free) y po...
2018-07-07 10:39:02 AM
2018-07-09 5:44:08 PM
SergioDavid
Roadie
366 Views
1 replies
1 likes

366 Views
1 replies
1 likes

Superuser Contribution Used the birthday premium (2 months of free premium) and it didn’t work

PlanFreeCountryEnglandDevice(iPhone 5S/PC)Operating System(iOS 11, Windows 10) My Question or IssueIn May, I got the Spotify birthday email but didn’t confirm it straight away (Start of July), and I haven’t got the premium but PayPal has authorised S...

user-removed
Visitor
Plan Free Country England Device (iPhone 5S/PC) Operating System (iOS 11, Windows 10) My Question or Issue In May, I got the Spotify birthday email but didn’t confirm it straight awa...
2018-07-07 10:55:06 AM
2018-07-09 5:36:14 PM
SergioDavid
Roadie
413 Views
1 replies
0 likes

413 Views
1 replies
0 likes

Superuser Contribution Spotify's refusal to fix security issues

PlanPremiumCountry Canada Device(iPhone 5se I really enjoy the spotify music aspect of the service and feel that it is a reasonable price. I do not understand its refusal to address or fix security issues. There is clearly someone who has access to m...

tobysirois
Casual Listener
Plan Premium Country Canada Device (iPhone 5se I really enjoy the spotify music aspect of the service and feel that it is a reasonable price. I ...
2018-07-07 3:50:36 PM
2018-07-09 5:32:58 PM
SergioDavid
Roadie
1284 Views
1 replies
3 likes

1284 Views
1 replies
3 likes

Superuser Contribution Ayuda porfavor

Me robaron información de tarjeta y usaron mis datos como cancelo suscripción.

aranisse01
Casual Listener
Me robaron información de tarjeta y usaron mis datos como cancelo suscripción.
2018-07-07 6:03:18 PM
2018-07-09 5:26:54 PM
SergioDavid
Roadie
260 Views
1 replies
0 likes

260 Views
1 replies
0 likes

Accounts change

Hi there I have 2 x Spotify Premium accounts. Want to close or cancel one & get family plan on the other. How do I do it?

sgee58
Newbie
Hi there I have 2 x Spotify Premium accounts. Want to close or cancel one & get family plan on the other. How do I do it?
2018-07-09 2:57:56 PM
2018-07-09 3:18:10 PM
Noah
Spotify Star
285 Views
1 replies
0 likes

285 Views
1 replies
0 likes

I can not cancel my subscription

PlanPremiumCountry PolandDevice(Samsung Galaxy My Question or Issue I can't canel there is a bug after i click to cancel

St4rk_
Casual Listener
Plan Premium Country Poland Device (Samsung Galaxy 😎 My Question or Issue I can't canel there is a bug after i click to cancel
2018-07-08 9:17:53 PM
2018-07-09 9:02:15 AM
Loxer
Community Legend
511 Views
4 replies
0 likes

511 Views
4 replies
0 likes

It wont accept my PIN

Spotify won't accept my PIN that you sent for my mobile subscriptionIm using my globe mobile number but spotify keep saying "oops its insuffucient number"Please help me.

yjazmine1010
Newbie
Spotify won't accept my PIN that you sent for my mobile subscription Im using my globe mobile number but spotify keep saying "oops its insuffucient number" Please help me.
2018-07-08 8:37:45 PM
2018-07-09 7:14:17 AM
user-removed
Not applicable
210 Views
1 replies
0 likes

210 Views
1 replies
0 likes

I wanna to pay premium student, but, i'm not in university

I wanna to pay premium student, but, i'm not in university, and i'm in school and haven't option on site. What i do?

duuhenrique
Newbie
I wanna to pay premium student, but, i'm not in university, and i'm in school and haven't option on site. What i do?
2018-07-07 10:26:15 PM
2018-07-09 7:07:54 AM
Maxim
Spotify Star
301 Views
1 replies
0 likes

301 Views
1 replies
0 likes

Solved!!Superuser Contribution My recommendations is messed up

PlanPremiumCountry The NetherlandsDeviceMotorola Moto G4Operating SystemAndroid 7.0 My Question or Issue The 'Discover Weekly' mixes that Spotify creates for me, contains only French music. I don't ever listen to French music, I don't even speak Fren...

KingPhillipII
Casual Listener
Plan Premium Country The Netherlands Device Motorola Moto G4 Operating System Android 7.0 My Question or Issue The 'Discover Weekly' mixes that Spotify creates for me, co...
2018-07-06 3:16:28 PM
2018-07-09 4:01:00 AM
Alfredo
Roadie
1542 Views
3 replies
0 likes

1542 Views
3 replies
0 likes

Spotify Subscription disappeared

After the new update app update on iOS, my premium disappeared? I was on a family plan and when I was on Spotify for about 3 hours ago I had premium PlanFamily plan PremiumCountry SwedenDeviceiPhone 7Operating SystemiOS 12 My Question or Issue

LordEric
Newbie
After the new update app update on iOS, my premium disappeared? I was on a family plan and when I was on Spotify for about 3 hours ago I had premium Plan Family plan Premium Country &nbsp...
2018-07-08 11:28:02 PM
2018-07-09 1:23:40 AM
Noah
Spotify Star
361 Views
1 replies
0 likes

361 Views
1 replies
0 likes

Superuser Contribution non riesco a rinnovare premium

premium Italia iPhone 7 plus non riesco in nessun modo a rinnovare l'abbonamento grazie per la risposta fin da ora

fenicotterosa
Casual Listener
premium Italia iPhone 7 plus non riesco in nessun modo a rinnovare l'abbonamento grazie per la risposta fin da ora
2018-07-06 4:09:55 AM
2018-07-08 9:39:26 PM
SergioDavid
Roadie
442 Views
2 replies
0 likes

442 Views
2 replies
0 likes

Wrong payment

PlanPremium CountryHonduras DevicePCOperating SystemUbuntu My Question or IssueToday I paid for Premium on the wrong account I had created earlier this week but I am unable to login to that account. I have tried verifying my e-mail account and none o...

jncornejo777
Casual Listener
Plan Premium Country Honduras Device PC Operating System Ubuntu My Question or Issue Today I paid for Premium on the wrong account I had created earlier...
2018-07-08 12:20:08 PM
2018-07-08 8:55:12 PM
jncornejo777
Casual Listener
331 Views
2 replies
0 likes

331 Views
2 replies
0 likes

Spotify Family

Plan: Family PremiumCountry: Canada Does spotify offer an option to pay for a year subscription at one time yet for the family plan? They didn't last year but I figure I would check. I would much rather do a one time payment for the year, and I can't...

Gabreckon
Newbie
Plan: Family Premium Country: Canada Does spotify offer an option to pay for a year subscription at one time yet for the family plan? They didn't last year but I figur...
2018-07-08 5:27:31 PM
2018-07-08 6:27:24 PM
Noah
Spotify Star
317 Views
1 replies
0 likes

317 Views
1 replies
0 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Subscriptions

Forum Posts