Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 167509 Views
- 110 replies
- 12 likes
- 167509 Views
- 110 replies
- 12 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 18659 Views
- 27 replies
- 4 likes
- 18659 Views
- 27 replies
- 4 likes
How to change forum post signature?
How do I change my signature for these posts. I remember setting it a while ago but can no longer find the information on how to do so.
- How do I change my signature for these posts. I remember setting it a while ago but can no longer find the information on how to do so.
-
-
- Spotify Star
- 946 Views
- 4 replies
- 0 likes
-
Signature
- 946 Views
- 4 replies
- 0 likes
free premium issues
I made my account on 19/8/2024 but it says i can’t not have free premium when u didn’t even subscribe to it yetPlanFree/PremiumCountryOman
- I made my account on 19/8/2024 but it says i can’t not have free premium when u didn’t even subscribe to it yet Plan Free/Premium Country Oman
-
-
- Spotify Star
- 423 Views
- 1 replies
- 0 likes
- 423 Views
- 1 replies
- 0 likes
Can't upgrade to family
Every time I try to upgrade to family I get the error message "Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method". I'm on an individual plan currently and ...
- Every time I try to upgrade to family I get the error message "Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored paymen...
-
-
- Spotify Star
- 421 Views
- 1 replies
- 0 likes
- 421 Views
- 1 replies
- 0 likes
Superuser Contribution Purchased Premium but showing as Free User
PlanPremiumCountryIndiaDeviceVivo Y73Operating SystemAndroid Oreo My Question or IssueI have just bought the individual plan today and the payment went through,i only have 1 spotify account,yet it doesnt show that im a premium user. In the profile pa...
- Plan Premium Country India Device Vivo Y73 Operating System Android Oreo My Question or Issue I have just bought the individual plan today and the payment went through,i only ha...
-
-
- Not applicable
- 656 Views
- 9 replies
- 1 likes
- 656 Views
- 9 replies
- 1 likes
Superuser Contribution why did i not get 2 months free on duo
i got emails that i would get 2 months free if i signed up for spotify duo but i did not
- i got emails that i would get 2 months free if i signed up for spotify duo but i did not
-
-
- Moderator
- 745 Views
- 3 replies
- 0 likes
- 745 Views
- 3 replies
- 0 likes
PAY NOW button
Dear Spotify!I use a Visa Electron card. If I want to pay with it, I have to top it up with money first, which lasts for 1 day, then it is automatically reset. It's a great and secure way to pay online.Unless someone wants to charge the card at rando...
- Dear Spotify! I use a Visa Electron card. If I want to pay with it, I have to top it up with money first, which lasts for 1 day, then it is automatically reset. It's a great and secure way to pa...
-
-
- Spotify Star
- 865 Views
- 5 replies
- 0 likes
- 865 Views
- 5 replies
- 0 likes
Automatische incasso gemist
Hi,Ik had tijdens de automatische incasso niet genoeg geld op mijn rekening. Ik heb hiervan geen bericht gekregen, maar het wordt ook nog niet afgeschreven en ik ben mijn Spotify premium kwijt. Ik kan er niets over vinden. Kan iemand mij helpen? Groe...
- Hi, Ik had tijdens de automatische incasso niet genoeg geld op mijn rekening. Ik heb hiervan geen bericht gekregen, maar het wordt ook nog niet afgeschreven en ik ben mijn Spotify premium kwijt. Ik ...
-
-
- Visitor
- 603 Views
- 1 replies
- 0 likes
- 603 Views
- 1 replies
- 0 likes
My address does not show up when entering for duo account
We currently have 2 separate premium accounts but want to swap to duo. This is a new address and is not searchable via google maps.
- We currently have 2 separate premium accounts but want to swap to duo. This is a new address and is not searchable via google maps.
-
-
- Newbie
- 439 Views
- 2 replies
- 0 likes
- 439 Views
- 2 replies
- 0 likes
Purchasing extra month premium without losing the old subscription
Hi,I'm new to Spotify.I purchased 1 month individual plan yesterday (September 02, 2024). Is it possible to purchase another 3months plan without losing the 1month plan?
- Hi, I'm new to Spotify. I purchased 1 month individual plan yesterday (September 02, 2024). Is it possible to purchase another 3months plan without losing the 1month plan?
-
-
- Spotify Star
- 314 Views
- 1 replies
- 0 likes
- 314 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify Premium Card Problem
PlanFreeCountryTurkiyeDevice(PC)Operating System(Windows 11) My IssueMerhaba ben spotify premium duo aboneliği almak istiyorum. Fakat spotify sitede ödememe izin vermiyor. Bankayla konuştum sorun olmadığı söylendi. Spotify'da premium duo üyeliğe geçe...
- Plan Free Country Turkiye Device (PC) Operating System (Windows 11) My Issue Merhaba ben spotify premium duo aboneliği almak istiyorum. Fakat spotify sitede ödememe izin verm...
-
-
- Moderator
- 354 Views
- 2 replies
- 0 likes
- 354 Views
- 2 replies
- 0 likes
Spotify Duo, cant join plan despite writting same adress
The shit ass method of verification for spotify Duo doesn´t work, my father is literally beside me typing the same direction I wrote for the plan and it still says that it doensn´t work. Bullshit, I cant even contact support nor am I sure if I can ge...
- The shit ass method of verification for spotify Duo doesn´t work, my father is literally beside me typing the same direction I wrote for the plan and it still says that it doensn´t work. Bullshit, I ...
-
-
- Spotify Star
- 175 Views
- 1 replies
- 0 likes
- 175 Views
- 1 replies
- 0 likes
Will you loose all your stuff if you sign up as a duo users under someonee
My and my wife both have premium accounts and want to do duo. My wife does not want to loose all her saved Music or playlist and vice versa. If we do a duo account will still be able to use our precious’s account log in?
- My and my wife both have premium accounts and want to do duo. My wife does not want to loose all her saved Music or playlist and vice versa. If we do a duo account will still be able to use our preci...
-
-
- Spotify Star
- 200 Views
- 1 replies
- 0 likes
- 200 Views
- 1 replies
- 0 likes
me enviaron un mail para cambiarme a duo, yo estoy en individual. no me dej
cancelé la cuena individual. Aún así no me deja cambiar a duo con una oferta que me enviaron al mail.
- cancelé la cuena individual. Aún así no me deja cambiar a duo con una oferta que me enviaron al mail.
-
-
- Visitor
- 208 Views
- 1 replies
- 0 likes
- 208 Views
- 1 replies
- 0 likes
Superuser Contribution [Subscription] Chance plan
I have a regular Premium account but I want to change it to a students. They charge me every 9th. If I change my plan today, are they gonna charge me today for the student plan or they are gonna wait until the next 9th?
- I have a regular Premium account but I want to change it to a students. They charge me every 9th. If I change my plan today, are they gonna charge me today for the student plan or they are gonna wait...
-
-
- Moderator
- 571 Views
- 4 replies
- 0 likes
-
Subscription
- 571 Views
- 4 replies
- 0 likes
Unexpected Charge
So I have 2 Spotify both on Free Spotify subscription and I woke up with a message about money being taken out 2nd Septermber, 9:17. I'm not sure how this is possible.
- So I have 2 Spotify both on Free Spotify subscription and I woke up with a message about money being taken out 2nd Septermber, 9:17. I'm not sure how this is possible.
-
-
- Spotify Star
- 163 Views
- 1 replies
- 0 likes
- 163 Views
- 1 replies
- 0 likes
Yearly payment for Turkish Spotify
Hi, can't buy Turkish premium for year CountryTurkey
- Hi, can't buy Turkish premium for year Country Turkey
-
-
- Spotify Star
- 1038 Views
- 1 replies
- 0 likes
- 1038 Views
- 1 replies
- 0 likes
Upgraded from free to premium and Spotify created a new account without my playlists or history.
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
-
-
- Spotify Star
- 235 Views
- 1 replies
- 0 likes
- 235 Views
- 1 replies
- 0 likes
Abo-Upgrade von "Premium Duo" auf "Premium Family"
Ich möchte mein bestehendes Premium Duo-Abonnement auf das Premium Family-Abo upgraden. Werden beim abändern/upgraden meines Vertrags die zwei bisher existierenden Accounts inkl. der jeweiligen Playlists gelöscht, oder bleibt alles erhalten; sprich e...
- Ich möchte mein bestehendes Premium Duo-Abonnement auf das Premium Family-Abo upgraden. Werden beim abändern/upgraden meines Vertrags die zwei bisher existierenden Accounts inkl. der jeweiligen Playl...
-
-
- Spotify Star
- 293 Views
- 1 replies
- 0 likes
- 293 Views
- 1 replies
- 0 likes
i'm one person but it says not eligible for individual plan
Planfamily!? WHYY lolCountryUSDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm paying for a family plan for god knows how long and they wont let me switch to an i...
- Plan family!? WHYY lol Country US Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm pa...
-
-
- Spotify Star
- 545 Views
- 1 replies
- 0 likes
- 545 Views
- 1 replies
- 0 likes
Superuser Contribution В моей стране не работает Spotify Premium, но я хочу слышать без реклам !!
Spotify premium не доступен а нашей стране( Казахстан). Я хотела бы слушать без реклам нормальные песни . Можете пожалуйста исправить этот вопрос, или сделайте для нашей страны просушивание музыки без рекламы или сделайте допустимым Spotify Premium !...
- Spotify premium не доступен а нашей стране( Казахстан). Я хотела бы слушать без реклам нормальные песни . Можете пожалуйста исправить этот вопрос, или сделайте для нашей страны просушивание музыки б...
-
-
- Moderator
- 1496 Views
- 3 replies
- 0 likes
- 1496 Views
- 3 replies
- 0 likes