Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 120985 Views
- 78 replies
- 10 likes
- 120985 Views
- 78 replies
- 10 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 14435 Views
- 27 replies
- 2 likes
- 14435 Views
- 27 replies
- 2 likes
Superuser Contribution Subscription: i've been charged twice.
Does anybody know how to cancel a subsciption, as i've forgotton one of my emails,password, username, etc. The only thing i can think to do is get a replacement debit card, as I can only remember the other spotify account, which is premium now, but i...
- Does anybody know how to cancel a subsciption, as i've forgotton one of my emails,password, username, etc. The only thing i can think to do is get a replacement debit card, as I can only ...
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- Roadie
- 284 Views
- 1 replies
- 0 likes
- 284 Views
- 1 replies
- 0 likes
Superuser Contribution ELIMINARON A MIS FAMILIARES DEL PLAN
BUENAS TARDES. MIS FAMILIARES YA NO SE PUEDEN CONECTAR A PREMIUM Y TRATO DE DARLOS DE ALTA Y NO LOS ACEPTA ¿QUE PUEDO HACER?
- BUENAS TARDES. MIS FAMILIARES YA NO SE PUEDEN CONECTAR A PREMIUM Y TRATO DE DARLOS DE ALTA Y NO LOS ACEPTA ¿QUE PUEDO HACER?
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- Roadie
- 245 Views
- 1 replies
- 0 likes
- 245 Views
- 1 replies
- 0 likes
Pago sin cuentas activas
Hola! necesito ayuda ya que no se me deja de cobrar spotify y no lo tengo activo en ninguna cuenta. Antes lo usaba, pero ahora desde otra tarjeta se paga spotify familiar. Entonces al no tenerlo activo en ninguna cuenta no puedo darlo de baja por nin...
- Hola! necesito ayuda ya que no se me deja de cobrar spotify y no lo tengo activo en ninguna cuenta. Antes lo usaba, pero ahora desde otra tarjeta se paga spotify familiar. Entonces al no tenerlo acti...
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- 155 Views
- 0 replies
- 0 likes
- 155 Views
- 0 replies
- 0 likes
can't enter month of expiration to update payment
It will not allow me to enter the month of expiration of my credit card. I highlight 12, it doesn't show up in the box, I enter all other information, it tells me to enter the month, and then I cannot even get the drop down menu to show up. I have tr...
- It will not allow me to enter the month of expiration of my credit card. I highlight 12, it doesn't show up in the box, I enter all other information, it tells me to enter the month, and then I...
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- Spotify Star
- 336 Views
- 1 replies
- 0 likes
- 336 Views
- 1 replies
- 0 likes
Not accepting payment
I’m furious with Spotify website. I have been trying every day for about a month with different credit cards and different PayPal account and it won’t except any of them. The page never loads and it just won’t take any form of payment.
- I’m furious with Spotify website. I have been trying every day for about a month with different credit cards and different PayPal account and it won’t except any of them. The page never l...
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- Spotify Star
- 204 Views
- 1 replies
- 0 likes
- 204 Views
- 1 replies
- 0 likes
Songs from album gone
Hi, I have a playlist of the album "Dark Passion Play" from "Nightwish". Suddenly of the 26 songs on the album only 6 are playable. Everything else has been "greyed out". Is this spotify pulling an album? Or is something wrong on my side? Patrick
- Hi, I have a playlist of the album "Dark Passion Play" from "Nightwish". Suddenly of the 26 songs on the album only 6 are playable. Everything else has been "greyed out". Is this spotify pul...
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- Spotify Star
- 187 Views
- 1 replies
- 1 likes
- 187 Views
- 1 replies
- 1 likes
Subscription & erroneous users!
I have a premium account but have just noticed that my account changed to family in September & a load of random names have been using my account!! I’ve booted them off & should have checked before now but this is annoying!
- I have a premium account but have just noticed that my account changed to family in September & a load of random names have been using my account!! I’ve booted them off & should have checked ...
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- Spotify Star
- 182 Views
- 1 replies
- 0 likes
- 182 Views
- 1 replies
- 0 likes
Can't buy spotify premium?
I've tried getting spotify premium 5 times today. Everytime I've done everything at Paypal and confirmed the payment it sends me back to the spotify site where I can choose my payment method. My status is still on free and I haven't gotten a receipt.
- I've tried getting spotify premium 5 times today. Everytime I've done everything at Paypal and confirmed the payment it sends me back to the spotify site where I can choose my payment method. My...
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- Spotify Star
- 222 Views
- 1 replies
- 0 likes
- 222 Views
- 1 replies
- 0 likes
Superuser Contribution Double payments since may 2017, only have one subscription
Hi,I only have one subscription, but Spotify has charged my account double since may 2017. I just found out and have tried to find out if i have two accounts, or why this is happening. Followed the steps on your troubleshoot/help-page, but it seems l...
- Hi, I only have one subscription, but Spotify has charged my account double since may 2017. I just found out and have tried to find out if i have two accounts, or why this is happening. Follow...
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- Regular
- 230 Views
- 3 replies
- 0 likes
- 230 Views
- 3 replies
- 0 likes
Change Payment Method
Hello, I have followed the steps to change payment by going to my account and then suscription. but everytime I go to this option it only gives me the option to change my plan (which I won't) or Cancel my suscription (which I don't want to either) is...
- Hello, I have followed the steps to change payment by going to my account and then suscription. but everytime I go to this option it only gives me the option to change my plan (which I won't) or Canc...
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- Regular
- 217 Views
- 1 replies
- 0 likes
- 217 Views
- 1 replies
- 0 likes
Purchasing a year of premium then moving countries?
I currently live in Poland, but I'm going to move back to my home country Germany during this year. If I buy a one year-subscription to premium, will it still be available after I move to Germany?
- I currently live in Poland, but I'm going to move back to my home country Germany during this year. If I buy a one year-subscription to premium, will it still be available after I move to Germany?
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- Spotify Star
- 234 Views
- 1 replies
- 0 likes
- 234 Views
- 1 replies
- 0 likes
subscription canceled but debited
Hello,I was debited but i didn't finished my subscription ... why ?
- Hello, I was debited but i didn't finished my subscription ... why ?
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- Spotify Star
- 241 Views
- 3 replies
- 0 likes
- 241 Views
- 3 replies
- 0 likes
Money taken out of my account even though I’m unsubscrubed
I unsubscribed last month and I’m still having money taken out of my account. What do I do?
- I unsubscribed last month and I’m still having money taken out of my account. What do I do?
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- Spotify Star
- 176 Views
- 1 replies
- 0 likes
- 176 Views
- 1 replies
- 0 likes
How cancel subscription of account is not mine but I pay for it
I pay subscription to another account is not mine and I don't use it. So i need to cancel that subscription, is there a form to fill? Please help me. P.S. Sorry for my bad english.
- I pay subscription to another account is not mine and I don't use it. So i need to cancel that subscription, is there a form to fill? Please help me. P.S. Sorry for my bad english.
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- Spotify Star
- 251 Views
- 1 replies
- 0 likes
- 251 Views
- 1 replies
- 0 likes
Superuser Contribution Premium
I have been having premium for some months but my card has been running out so i got a new card and numbers but now I can’t pay for the premium with the new card because I haven’t updated the card information before the premium ended what can I do to...
- I have been having premium for some months but my card has been running out so i got a new card and numbers but now I can’t pay for the premium with the new card because I haven’t updated the card in...
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- Roadie
- 280 Views
- 3 replies
- 0 likes
- 280 Views
- 3 replies
- 0 likes
Paying for premium, but have "Free" account
Didn't have money for a while, so they couldnt charge me for Premium. Got the money, And they have taken the money from my bank, but I still have "Free subscription" I have tried to log in and out, and checked if i have the right account. But nothing...
- Didn't have money for a while, so they couldnt charge me for Premium. Got the money, And they have taken the money from my bank, but I still have "Free subscription" I have tried to log in and out, a...
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- Spotify Star
- 185 Views
- 1 replies
- 0 likes
- 185 Views
- 1 replies
- 0 likes
Superuser Contribution Can't buy gift card with credit card
I need to buy several gift cards, but I am only able to buy one. First purchase works how it should, but with the second one i get message that my credit card is not working. I am getting crazy whit this. I have tried many times, in different days (a...
- I need to buy several gift cards, but I am only able to buy one. First purchase works how it should, but with the second one i get message that my credit card is not working. I am getting crazy whit ...
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- Casual Listener
- 256 Views
- 2 replies
- 0 likes
- 256 Views
- 2 replies
- 0 likes
Lost account with premium
Hey, I have made two accounts, I don't know why but i have premium on one but the other doesnt and they have the same details so when I put the username and password in it put me in the non-premium account, and I don't remember the email I used for t...
- Hey, I have made two accounts, I don't know why but i have premium on one but the other doesnt and they have the same details so when I put the username and password in it put me in the non-premium a...
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- Casual Listener
- 268 Views
- 2 replies
- 0 likes
- 268 Views
- 2 replies
- 0 likes
Superuser Contribution Change country and it doesnt work! Help me!
I am currently using Spotify Premium (Japan). Then I change the country from Japan to Malaysia and i already made the payment for 1 year in Malaysian currency. But nothing changes as I am still using the Japanese version of Spotify. It would be very ...
- I am currently using Spotify Premium (Japan). Then I change the country from Japan to Malaysia and i already made the payment for 1 year in Malaysian currency. But nothing changes as I am s...
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- Casual Listener
- 236 Views
- 2 replies
- 0 likes
- 236 Views
- 2 replies
- 0 likes
"Unfortunately, we couldn't confirm that you're a student"
Why am I getting this message when I am attempting to sign up for a student subscription? How does it go about verifying this information? My account is made with my student email address.
- Why am I getting this message when I am attempting to sign up for a student subscription? How does it go about verifying this information? My account is made with my student email address.
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- Roadie
- 918 Views
- 1 replies
- 0 likes
- 918 Views
- 1 replies
- 0 likes