i got 3 month premium and few days after it canceled on me.

[scaredhim]

i just had created a spotify account for the first time and i don’t have my free 3 months anymore.

[Billy-J]

Hey @scaredhim, thanks for reaching out to the Community!

Could you let me know what your subscription status says here? If it says Free, follow these steps and attach a screenshot of your Receipts page. Make sure to hide sensitive information when you’re posting to the Community.

If it says Premium, try logging out > restart the device > log back in in the Spotify app, and let me know if you’re able to use your Premium features, such as no ads, unlimited skips.

You can also follow the steps provided in this support article and let me know if they make a difference.

Let me know how this goes!

[NiksJaparidze]

hey mine did also same , I activated 3 month free trial 1 week ago , I thinked I was charged a small amount and refunded it and everything was going really well for 1 week , but now today It says payment issues and it canceled my subscription what should I do, can you help me ? 

[_818727]

I also had the same problem and I can't go back to the subscription 

[Billy-J]

Hey @NiksJaparidze and @_818727,

Could you try following all of the steps that I provided in my first reply and let me know if that makes a difference? You can also send me a screenshot of what’s happening when you try to access any Premium features. Also, it’s a great idea to let me know if you have received any email communication regarding any plan changes made to your account. 

Keep me posted!

[_818727]

No, there have been no changes. I have a payment receipt

[Alejandra_6]

Hola, esta tarde me acabo de dar cuenta de que mi suscripción de 3 meses gratis en spotify se canceló, necesito ayuda porfavor.

[Dessi]

Hi there @_818727 and @Alejandra_6,

Sorry for the delay, I just stumbled upon your posts!

In this case it'd be best to contact our Customer Support Team, since they can have a closer look at your accounts and payments and give you more information about what happened.

Take care.