Downloaded material re-downloads every time

[Claymore5]

Plan

Premium 

Country

UK 

I phone Se 2020

Operating System

IOS

My Question or Issue

My library constantly re downloads when I go into the app the following day. I have erased the app and library and re-downloaded three times very frustrating and time consuming . This uses up data when not in a wifi area . 

[MihailY]

Hey @Claymore5,

Thanks for reaching out and kudos for the troubleshooting you've tried so far.

As a next step, can you please make sure you have enough free space on your device? Also, is this happening with all playlists you've downloaded or only with specific ones? Are they Spotify-created ones or your own?

Keep us posted.

[Claymore5]

Hi 

Thank you for your reply. It is my own playlists . It seems not to be a complete playlist but songs off various . If I go to my library it can say , for example , downloading 560 of 1100 , or 750 of 1200 . It varies each time . Thanks 

Mike 

[Eni]

Hey @Claymore5, 

Thanks for getting back to us. 

Just to confirm, is this only happening on your iPhone or on other devices as well? 

If this only happens on your iPhone, it's well worth running a clean reinstall to get rid of any cached files that might be causing trouble. Keep in mind that you'll have to re-download your content afterwards. 

On another note, if you don't want the app to download the content while connected to cellular, you can head to the app settings and turn Download using cellular off.

Let us know how it goes.

[Claymore5]

Hi 

I have tried the reinstall twice and had to reload all my playlists. Very time consuming and frustrating, have deleted the app etc . I have to have data switched off at all times  so it doesn’t continue to re-download and use up my plan data . Wifi is an issue currently so I am gradually losing my downloads . Currently at 1021 of 1659 . I am on a duo plan . My partner doesn’t have a problem with her iPhone 7 . 
I don’t know what else to try 

thanks 

Mike 

[Lyubka]

Hey @Claymore5,

Thanks for getting back to us and for the troubleshooting you've tried so far.

We really appreciate the time you took to flag this with us. We've reported this issue to the right folks, who'll look into it.

We'll keep you posted as soon as we have any new information to share. In the meantime, make sure to always keep the app up to date with the latest version, so you don't miss out any fixes and stability improvements.
 

Hope this helps. If anything else comes up, the Community will be here for you 🙂 

[Claymore5]

Hi . I haven’t heard anything, the problem remains . Thanks 

[MihailY]

Hey @Claymore5,

Thanks for posting.

As a test, can you please "un-download" any playlists that haven't been created by you and see if the issue persists? If most of your downloads are other users' playlists, the reason for this behavior could be that the playlists get updated and the new content needs to be downloaded additionally.

Keep us posted.

[Claymore5]

Hi , thanks for the advice . It seems it is other playlists , not my own . Some are bands ‘radio’ playlists. So I guess maybe it is these being updated , but 300 + per week seems a lot . Maybe I will I download some of these . It still all means I am using data when not in a wifi area to either listen or download the updates . Not too bad in the UK but it is an issue abroad with data limitations. 

[Eni]

Hey @Claymore5, 

Thanks for your reply.

Just to confirm, have you already turned Download using cellular off in the app settings?

When this option is deactivated, the app won't download any content until your device is connected to a WiFi network again. 

Hope this helps. If you need a hand with anything else, the Community is here for you.

[Claymore5]

Hi 

I haven’t found a solution, but have done all the actions listed and lived with it . However I am now losing 3-400 tunes a day , which start to reload when I access my library . Sometimes it’s 300 out of 700 sometimes it’s 700 out of 1100 for example . These then take 20 mins or so to reload . I have thousands of songs in my playlists and really don’t want to risk losing them . Really frustrating. 

[Susan_GP]

Hi there @Claymore5,

Thanks for your reply in this thread.

First up, let us know the make/model and OS of the device along with the Spotify version you are currently running. Also, does this happen every time you restart the app? 

On another note, go to the Spotify app > Settings > Audio Quality > Download. From there, try changing the quality of the downloads to check if that makes a difference. If it's on Low/Medium/High/Very high, try changing it to Automatic, or vice versa.

Keep us posted!

[Claymore5]

Hi ,
Thanks for the reply .
Version 8.9.14.526.
My phone is an I phone SE 2020 model.
I will change the quality and check over the next couple of days. I use very high generally .
This morning, when I went on to library it started off downloading 374 of 475, having been up to date yesterday. It seems that my own downloads are ok at the moment , although if I leave it a while they are affected too . I appreciate that the ‘radio ‘ playlist may update but not by 200- 300 a day ? I probably have 10 of these playlists.
When I am on my own wifi all this is just an irritation, but when abroad using data it’s very frustrating.
Thanks ,
Mike .

[Simply_mario]

I am using a 250GB iPhone 12 mini with iOS 18.2. I am a premium member & I am also having this issue of having to redownload my playlist every 24hrs. 

[Simply_mario]

I am also having to redownload my music every couple of hours. I am on iOS 18.2. 

[Claymore5]

Hi ,
I never really got the answer to this , however I had a lot of ‘radio’ playlists downloaded which I guess update frequently and therefore new tracks would not be downloaded at the time . I have reduced these and seem to have less of an issue.