[Multiple Devices] "Failed to save playlist changes" error for over a year now

[DTourist]

I've been a Premium user (family plan) for many years and I've had the "Failed to save playlist changes" error for over a year now. The error happens on my Windows PC as well as 3 Android devices. I tried everything and kep on giving up for over a year, from wiping Spotify clean and re-doing a "clean install" on my PC, as well as reinstalling the Android app. I even formatted my PC and re-installed Windows 10 (!!!).

Just recently, I got a brand new laptop and a brand new phone... and guess what? I still cannot edit my playlists and save changes such as Title, Description, Cover. Incredibly frustrating. It obviously has nothing to do anymore with my devices, but possibly the error is linked to my account with Spotify. What is exactly going on please?  

Plan

Premium

Country

Taiwan

Device

(Laptop Win10, Laptop Win11, Android 8 on Blackberry KEY2, Android 9 on Lenovo Tab, Android 10 on Pixel 4)

[Alex]

Hey @DTourist,

Thanks for reaching out about this in the Community!

Sorry to hear that you're having such an issue with updating your playlists. We'll do our best to help.

Since this issue is present on several devices, even after reinstalling Spotify and the OS. This issue might be related to either your account or your network.

First, can you try connecting to another network, like a mobile hotspot or via mobile data on your phone and check if you get the same error message.

If that's the case, try creating a new free account for test purposes. Use that for a bit and check if you're getting the same error messages. If the new account works fine, you can consider transferring your music Library over as described Here.

Keep us posted on how you get on with this.

[DTourist]

Thank you Alex for the interesting suggestion of trying a different network and a different username.

I first used a VPN and the Web Player with my Premium account. When I try to change the details of a playlist, I don't get the error message anymore, but nothing happens. Basically I click on Save and nothing happens, the changes are not saved and the dialog box disappears.

I then logged in again to the Web Player with an old free account that I still had (still on VPN). And ~poof! I am able to create new playlists, change their name, upload cover art, ...etc.

I disconnected from the VPN and tried the same:

- Nothing happens with my Premium account, I can't edit playlist details

- All works perfectly with the free account

All of the above was done on the same Chrome browser.

So now the conclusion is that something is wrong with my account?? How do we go from here?

Thank you!

[Jeremy]

Hi there @DTourist,

Thank you for your reply and for all the troubleshooting you've done so far!

As you mention, this is connected to your account, so in this case we suggest that you start using your other account that works as it should and transfer your playlists from the account in use to the account on our free version with the steps that's provided in this article.

You can also get more information on how to cancel your subscription here.

Let us know how everything goes so that we can continue to assist you if you'd like us to 🙂

Take care!

[DTourist]

Thank you Jeremy. But why would I transfer my playlists to my old free account, and cancel my current Premium account? I pay for a family plan and my family members are also on that Premium account. Also, it's an account that I have been using for many years, with a username that is connected to my other social accounts. I definitely cannot cancel that account and would like to continue using it.

I am sure there must be another proper technical solution to this bug? Why would an account prevent me from editing my playlist? Can't the tech team at Spotify look into it and fix that bug please?

Thank you!

[Eni]

Hey @DTourist, 

Thanks for getting back to us.

We understand where you're coming from and that it's not ideal to start using a different account, but sometimes specific issues can be isolated to an account, and it's quite hard for us to find the root cause of that issue remotely. 

On another note, since you mentioned that you're the owner of a Premium Family plan, you can cancel your subscription following these steps and re-subscribe on the other account again. Keep in mind if you cancel your subscription and the Premium time ends, your account and all the sub-accounts will revert to the free service and once you re-subscribe on your other account, you'll have to invite them again. 

If you prefer, you could try reaching out to our Support team through any of these channels so they can take a closer look at your account and check if they're able to further assist you with this. 

If you need a hand with anything else, the Community is here for you. 

[DTourist]

Thank you Eni. Yes I've been wondering if I cancel my subscription and revert all accounts to "free", will the bug be resolved and my playlists become editable under my original account?

I just moved my free account to my family plan, thus this free account becoming premium. I logged in and I can edit playlists. But it's still not working under my original premium account.

I now emailed tech support and will wait for their feedback. I will update this thread here if a solution is found...

[Eni]

Hey there @DTourist, 

Thanks for keeping us in the loop 🙂 

This issue shouldn't be related to the type of subscription you have.

In this case, take your time to reach out to our Support team and let us know how it goes.

Have a nice day!