Nejde mi moje skladba

[FridoZBeat]

Dobrý den.

Podle návodu na internetu, jsem udělal všechno,ale nejdou mi přehrávat moje skladby , které jsem přidal do playlistu. Četl jsem na internetu, že musím přes mobilní zařízení něco udělat, aby moje skladby hráli. Podle návodu jsem to zkoušel,ale není to tak,jak je to podle návodu na internetu. Nevím co mám udělat. Děkuji za pomoc

[Billy-J]

Hey @FridoZBeat, thanks for reaching out to the Community!

I am sorry to hear this but I am here to help. I also hope you don't mind me replying in English. 

Could you try restarting your device? If that doesn't help, try a clean reinstall of the app following these steps.

If you're still having trouble, let me know what device this happens on, as well as the current software version.

Let me know how this goes!

[Kaciik]

Dobrý den, pouštěla jsem si písničky včera, dneska si jdu taky pustit, ale najednou mi ty písničky nejdou přetáčet nevím proč? Klikla jsem na něco špatně? Prosím pomozte mi.

[Kiril]

Hey @Kaciik,

Thank you for posting in the Community! We hope you don't mind us answering in English as this is the official language of the forum.

We get that you have some sort of playback issues. This could be due to some cache-related issues on your device. It could be worthwhile restarting the app twice in a row (log out and log back in two times). This may sound odd but it's how the app does a refresh. See if this will make things work as expected. 

Hope this helps. Let us know how you get on.

[cgvanushkq]

Dobrý den, dnes jsem si pouštěla písničky z mojeho playlistu a pouští se mi tam úplně jiné písničky. Tak jestli bych se mohla proč?

[Vasil]

Hey there @cgvanushkq,

Thank you for joining the thread!
Could you let us know with more details what your exact issue is so that we can better understand where it might be stemming from?
And, in addition to that - please take a look at the abovementioned troubleshooting steps by @Kiril and @Billy-J and let us know if anything helps! 🙂

We'll be on the lookout for your reply.

[Natalia258]

Dobrý den,

Včera jsem si pouštěla písničky a dneska si je jdu spustit , když si pustím můj playlist tak se tam ukazuje jen jejich název. Nejde mi si je pustit v pořadí jakém jsem je měla, když si pustím Spotify na televizi tak vše funguje jen tady na mobilu ne . Nevíte co jsem udělala špatně nebo co se děje?

[Eni]

Hey @Natalia258, 

Thanks for getting in touch about this and welcome to the Community. Hope you don't mind a reply in English as it's the official language of the Community. 

Just to confirm, have you tried the steps mentioned by @Billy-J and @Kiril? If so and they didn't make the difference, could you give a different internet connection a go to see if the same happens? 

If the issue persists, it's well worth running a clean reinstall of the app on your phone to get rid of any cached files that might be causing trouble. 

Let us know how it goes.

[Natalia258]

Dobrý den,

udělala jsem to přesně podle @Billy-J a@Kiril a po zpětné nainstalaci je vše jak to bylo před tím.Nefunguje to .Nejde to spustit v pořadí jakém jsem to měla ,na televizi opět vše funguje jen tady na telefonu ne.

Nevím kde je pořád nějaká chyba.

[Eni]

Hey @Natalia258, 

Thanks for getting back to us. 

Just to confirm, are you using the Premium or the free service? Keep in mind that picking a specific song from a playlist is a feature only available with the Premium subscription on the mobile app. With the free service you can only play music in Shuffle mode (excluding some playlists and albums).

However, if you have Premium and you still can't listen on demand, could you send us some screenshots or a screen recording so we can take a closer look? You can attach them to your next response by using the Insert image/video option in the post editor. Make sure not to send any private info.

We'll be waiting for your reply.