Scroll bar is missing again

[Elyssen]

Plan

Premium

Country

Hungary

Device

iPhone 15 Pro Max

Operating System

iOS 17.7

Spotify Version

8.9.82

My Question or Issue

The "scroll bar" is missing again after an update.

As reference link and link were the same issue and both of them are old or solved hence this new thread.

The grabbable circle is visible if I'm on the "Your Library" tab, but disappears once I go inside a playlist.

What I've tried so far:

- Logging into another account on the device
- Clearing cache
- Clean re-installing Spotify
- Logging out twice in a row

[Dessi]

Hey @Elyssen,

Thanks for reaching out and kudos for all the research and troubleshooting!

You mentioned that the same thing happens when logging in a different account on your phone, but it'd be great if you can also try logging in your account on a different device. This way we can have a better understanding if this is account- or device-related. 

Can you also check if there are any pending OS updates and install them (if you want to)? What about the network connection - does this happen on both WiFi and when mobile data is used? You can also try restarting your phone, since this can improve its performance.

Keep us posted.

[Elyssen]

Hello!
It's present while browsing "Your Library" but disappears when entering a playlist, image attached.

- I've tried logging on my old iPhone X, the scroll bar is present there.
(It's an older iOS and device but still rules out it being an account issue)
- My current iOS version is 17.7 which is up to date as of right now unless I want to upgrade to iOS 18.
- It happens both on WiFi and Mobile Data.

The "Create +" button wasn't there for me about 12 hours ago so something's clearly updating;
even if it's in an awful place jesus just remove it again.

iOS Version / Your Library / Inside Playlist

[Novy]

Hey @Elyssen,

Thanks for getting back to us. 

We noticed in the screenshot you sent that, in your Liked Songs, there's a scroll bar. Does it work properly or is it not doing anything when you press it? Is the change you mention only visual?

It does seem like your app is being updated, so this might be the reason why you're seeing some of these changes. 

Keep us posted.

[Elyssen]

Hello! Hope this clears up the misunderstanding.

This is what we can grab and move around making scrolling easy.
This is the one I'm missing inside playlists including liked songs, the one that disappeared from one day to another.

This is just visual and can't be interacted with, having this one does not help scrolling a few thousand long playlist easier.

[Eni]

Hey there @Elyssen, 

Thanks for getting back to us and for the clarification. 

 We can confirm that both scrolling bars have the same purpose. You should be able to use the second one just the same as the first one. 

In this case, it looks like the issue is device-related. Also, you mentioned that you started to notice this after an update, was it an update of your OS or the Spotify version? 

Also, could you check if you tap on the scrolling bar, does it become green, but immovable or does it stay grey?

We'll be on the lookout.

[Elyssen]

After some fiddling around I can confirm both can be touched and used for scrolling although the 2nd one which is just a line is really hard to press especially with a case. (I was wrong about it being only visual)

It changed after a Spotify update not an iOS update.
I also verified by downgrading my Spotify to version to an older one (866754726) 8.9.50 from 2024-06-18 and it's back to how it used to be with the "circle" as my scroll bar.

If it was an intended change on Spotify's end then the thread can be closed, although I suspect it's not intended because it keeps changing between the two versions from time to time.

[Novy]

Hi @Elyssen,

Thanks for your reply and for taking the time to share your feedback with us. We'll make sure to pass it on to the relevant teams.

If anything else comes up, the Community will be here.

Cheers!