artists disappeared after internet outage

[evil_presley]

title pretty much. all the artists i followed went with the net last night and never showed up again after reconnecting. im furious, i had hunderds of artists listed, now all i got left are the local files. same on all the other devices connected to different networks. please help, thanks in advance!

[Luan]

Hey, @evil_presley 
Welcome to the Spotify Community, and thanks for reaching out to us!

Have you already tried to log out and log back into your account? But, make sure you are logging into the correct account, ok? If the issue persists, I recommend that you check on other devices if it's replicated there, so we can determinate if it's affecting your device or your account.

Keep me posted! 🎶

Regards,

Luan

[evil_presley]

hello Luan,

thank you for your swift response! let me update the situation: spotify functions as expected on network B, but still has the aforementioned issue on the desktop device that's on the network which suffered the outage. i logged out multiple times and cleared cache within spotify. alas, none of them seemed to help.

[Joan]

Hi @evil_presley,

Thanks for the reply. 

When you go to your profile, do all the artists appear under Following? Is anything else like playlists or liked songs missing from your account. If any of these things are gone now, then perhaps there is indeed some sort of account discrepancy as @Luan mentioned. Check these steps to double check that.

Hope this helps.