Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Hanami666
  • Visitor
  • 251796 Views
  • 84 replies
  • 87 likes
  • 251796 Views
  • 84 replies
  • 87 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • JoseAVG
  • Visitor
  • 112883 Views
  • 214 replies
  • 43 likes
  • 112883 Views
  • 214 replies
  • 43 likes

Smart Shuffle removed

PlanFreeCountryGermanyDeviceiPad (8th Generation) Operating SystemiOS 16.6.1 My Question or IssueHello! I've come around an issue regarding Smart Shuffle. I've turned it off once, but now it doesn't appear when I click the Shuffle-Button. There's onl...

  • Regular
  • Plan Free Country Germany Device iPad (8th Generation)  Operating System iOS 16.6.1     My Question or Issue Hello!  I've come around an issue regarding Smart Shuffle....
  • Kh_srishti
  • Visitor
  • 424 Views
  • 1 replies
  • 0 likes
  • smart shuffle
  • 424 Views
  • 1 replies
  • 0 likes

discover weekly

I think there is a fault in the algorithm in the choices from my "Discover Weekly". Every week I get one to three song that are song i Finnish. I have tried to hide them so it will give signal that I don't like songs sung in Finnish. I don't speak Fi...

  • Visitor
  • I think there is a fault in the algorithm in the choices from my "Discover Weekly". Every week I get one to three song that are song i Finnish. I have tried to hide them so it will give signal th...
  • Paha_Agentti
  • Roadie
  • 313 Views
  • 3 replies
  • 0 likes
  • 313 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to share link to song over text

PlanPremiumCountryUSADevice(iPhone SE, Samsung Flip 5)My Question or IssueWhen sharing a link via text, the other person is not even receiving the link in order to click on it. When I send to an iPhone user, they get nothing, and when they send to me...

  • Casual Listener
  • Plan Premium Country USA Device (iPhone SE, Samsung Flip 5) My Question or Issue When sharing a link via text, the other person is not even receiving the link in order to click on it.  Wh...
  • sas7492
  • Casual Listener
  • 1782 Views
  • 11 replies
  • 1 likes
  • 1782 Views
  • 11 replies
  • 1 likes

Like button changing places

PlanPremiumCountryUnited StatesDeviceiPhone 13Operating SystemiOS 16.6.1My Question or IssueI’ve noticed that my like button keeps changing places. What I mean is that sometimes its on the bottom left, next to the Previous button. It replaces the Shu...

  • Newbie
  • Plan Premium Country United States Device iPhone 13 Operating System iOS 16.6.1 My Question or Issue I’ve noticed that my like button keeps changing places. What I mean is that sometimes its...
  • Amay
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

I accidentally hid a track and I don't know who the artist is or the song to go to a playlists

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Amay
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Playlist won't show on recent listened

PlanPremiumCountryUKDeviceSamsung A52sOperating SystemAndroid 13 My Question or IssueI have this one playlist I listen to so much but I won't show on the 6 recently played box on the homescreen on spotify. I tried to reinstall and clear cache but I s...

  • Casual Listener
  •   Plan Premium Country UK Device Samsung A52s Operating System Android 13   My Question or Issue I have this one playlist I listen to so much but I won't show on the 6 recently p...
  • Dian
  • Spotify Legend
  • 1319 Views
  • 1 replies
  • 0 likes
  • 1319 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How to stop songs being added to my playlist?

I have premium. My playlist has 39 songs in it. Spotify is not adding songs to the list but is playing songs NOT in the list. Autoplay is not enabled.

  • Casual Listener
  • I have premium. My playlist has 39 songs in it. Spotify is not adding songs to the list but is playing songs NOT in the list. Autoplay is not enabled.
  • Eni
  • Moderator
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

Each update is worst than the precedent

PlanPremiumCountryBelgiumDeviceMI10T Pro & DesktopOperating SystemAndroid & Windows My Question or IssueEach update is making your software worst than it was... Since beginning of this week, I'm unable to listed to my liked songs in order. If I don't...

  • Newbie
  • Plan Premium Country Belgium Device MI10T Pro & Desktop Operating System Android & Windows   My Question or Issue Each update is making your software worst than it was... ...
  • 525 Views
  • 0 replies
  • 2 likes
  • 525 Views
  • 0 replies
  • 2 likes

Superuser Contribution why can't I view video podcasts?

I noticed that I cannot view video podcasts on my mobile and desktop apps.I know it's as simple as going into the podcast, selecting an episode and I should be prompted to view the video, but I don't have any options of viewing it.I am suspicious tha...

  • Casual Listener
  • I noticed that I cannot view video podcasts on my mobile and desktop apps. I know it's as simple as going into the podcast, selecting an episode and I should be prompted to view the video, but I don...
  • 31svyfwmnbo3xf7zvx5z
  • Visitor
  • 10608 Views
  • 8 replies
  • 1 likes
  • 10608 Views
  • 8 replies
  • 1 likes

Superuser Contribution Re: Let's introduce ourselves!

it would be nice if spotify had customer service so they could answer my question. the "community" has not helped with the problem. when i play my playlist, recommendations plays songs i don't want. All i want it to play my playlist. how do i get thi...

  • Casual Listener
  • it would be nice if spotify had customer service so they could answer my question.  the "community" has not helped with the problem. when i play my playlist, recommendations plays songs i don't ...
  • Semuellentho
  • Roadie
  • 330 Views
  • 2 replies
  • 0 likes
  • 330 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Random users keep adding their own music to my playlists

I recently made a private collaborative playlist for my friends to send me music to listen to while away from them. I sent the link to them and only them. We are all USA, using premium, yadda yadda.After about a week, several random users from other ...

  • Casual Listener
  • I recently made a private collaborative playlist for my friends to send me music to listen to while away from them.  I sent the link to them and only them.  We are all USA, using premium, y...
  • Dell_Ray
  • Gig Goer
  • 48334 Views
  • 29 replies
  • 11 likes
  • 48334 Views
  • 29 replies
  • 11 likes

Can't see my name under the title of my playlists

Plan PremiumCountryIndiaDeviceiphone 13Operating SystemiOS 17 My Question or IssueFor the past week I have not been able to see the name of my account under the titles of my playlists. I have tried doing everything from trying to log out and log back...

  • Newbie
  • Plan  Premium Country India Device iphone 13 Operating System iOS 17   My Question or Issue For the past week I have not been able to see the name of my account under the titles o...
  • AdamDamon
  • Spotify Star
  • 223 Views
  • 1 replies
  • 1 likes
  • 223 Views
  • 1 replies
  • 1 likes

Superuser Contribution Unable to Add Shriekback to playlists or listen to music

NHi,Premium member from Canada on IPhone 14 I don't seem to be able to play or add to my playlists any music from Shriekback. Has anyone else found this issue?

  • Newbie
  • N Hi, Premium member from Canada on IPhone 14   I don't seem to be able to play or add to my playlists any music from Shriekback. Has anyone else found this issue?
  • Alex
  • Spotify Legend
  • 652 Views
  • 3 replies
  • 0 likes
  • 652 Views
  • 3 replies
  • 0 likes

Superuser Contribution Certain Song isn’t playing

“What’s Luv” I’ve tried so hard to listen to this specific song and Spotify tries its best to NOT play it. I can play it just fine on mobile (mobile has limited capabilities not being a premium user) but not on desktop which is extremely annoying.lin...

  • Newbie
  • “What’s Luv” I’ve tried so hard to listen to this specific song and Spotify tries its best to NOT play it. I can play it just fine on mobile (mobile has limited capabilities not being a premium user)...
  • OscarDC
  • Moderator
  • 239 Views
  • 1 replies
  • 0 likes
  • "Bug"
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Remove recomendation home page

Like 2 months ago I heard some relaxing music only once, and now I have a girl sleeping on a pillow in my homepage for ever. And everybody passing behind me in the office can see that... nice privacy btw.I have seen that this feature has been request...

  • Casual Listener
  • Like 2 months ago I heard some relaxing music only once, and now I have a girl sleeping on a pillow in my homepage for ever. And everybody passing behind me in the office can see that... nice privacy...
  • venturiSP
  • Casual Listener
  • 494 Views
  • 2 replies
  • 0 likes
  • Recomendations
  • 494 Views
  • 2 replies
  • 0 likes

Music Library Doesn't Save the Filter on Mobile

PlanPremiumOperating SystemiOS 16.6.1 So I recently updated Spotify to the most recent version. I usually haven't updated in the past. But I caved and wanted to try the DJ on mobile, to which I was told that not much had changed on the app. However, ...

  • Regular
  • Plan Premium Operating System iOS 16.6.1   So I recently updated Spotify to the most recent version. I usually haven't updated in the past. But I caved and wanted to try the DJ on mobile, t...
  • 323 Views
  • 0 replies
  • 2 likes
  • Help
    suggestion
  • 323 Views
  • 0 replies
  • 2 likes

Superuser Contribution Spotify web and mobile song count not matching

On my phone, it says i have 1010 liked songs while on web (desktop) it says i have 1000 exactly. I cleared my cache and deleted the spotify data on my phone, logged in, still not matching. I then went to download my liked songs again, and then it sta...

  • Visitor
  • On my phone, it says i have 1010 liked songs while on web (desktop) it says i have 1000 exactly. I cleared my cache and deleted the spotify data on my phone, logged in, still not matching. I then wen...
  • loveandbass
  • Newbie
  • 323 Views
  • 2 replies
  • 0 likes
  • 323 Views
  • 2 replies
  • 0 likes

Superuser Contribution Excluding playlists from Discover Weekly Issue

Not so much an idea but what seems like a problem. I have a playlist for daughter of all her music. This week, my ENTIRE Discover Weekly playlist is all kids music, even though I have chosen to exclude her specific playlist from influencing what gets...

  • Casual Listener
  • Not so much an idea but what seems like a problem. I have a playlist for daughter of all her music. This week, my ENTIRE Discover Weekly playlist is all kids music, even though I have chosen to exclu...
  • OscarDC
  • Moderator
  • 604 Views
  • 1 replies
  • 0 likes
  • 604 Views
  • 1 replies
  • 0 likes

Superuser Contribution how do streams count?how to stream to help an artist?

Hello! I've been listening to music from Spotify for a while but don't really know how the "streaming" works.. I mean if I want to help an artist by streaming, how does it really work?Can I just make a playlist with my favourite songs and listen to o...

  • Newbie
  • Hello!  I've been listening to music from Spotify for a while but don't really know how the "streaming" works..  I mean if I want to help an artist by streaming, how does it really work? ...
  • elspethcowie
  • Casual Listener
  • 21696 Views
  • 5 replies
  • 0 likes
  • 21696 Views
  • 5 replies
  • 0 likes

I delete my songs from playlist mistakenly. How can i get back them ?

I delete my songs from playlist mistakenly. How can i get back them ? I know that i can take deleted playlist. Is there a way to get back songs ? Thanks.

  • Visitor
  • I delete my songs from playlist mistakenly. How can i get back them ? I know that i can take deleted playlist. Is there a way to get back songs ? Thanks.
  • user-removed
  • Not applicable
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes