Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • ssurak
  • Casual Listener
  • 201392 Views
  • 71 replies
  • 73 likes
  • 201392 Views
  • 71 replies
  • 73 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • fede160493
  • Gig Goer
  • 69229 Views
  • 107 replies
  • 40 likes
  • 69229 Views
  • 107 replies
  • 40 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Not applicable
  • 146433 Views
  • 66 replies
  • 49 likes
  • Connect
    JAM
  • 146433 Views
  • 66 replies
  • 49 likes

Superuser Contribution Hi, all "Liked Songs" for past 8 months are missing from my library.

Last week, all of the songs i Liked from July 14, 2022 suddenly went missing. There should be hundreds of songs in between this period of time.What am i to do now? Can Spotify restore them?Date Added column shows last addition to Liked Songs library ...

  • Newbie
  • Last week, all of the songs i Liked from July 14, 2022 suddenly went missing. There should be hundreds of songs in between this period of time. What am i to do now? Can Spotify restore them? Date A...
  • Yordan
  • Moderator
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution Where the song levan polkka

hello, I would like to know why there is no levan polkaka song from Hatsune Miku or you simply can’t listen to it, I hope you can help

  • Newbie
  • hello, I would like to know why there is no levan polkaka song from Hatsune Miku or you simply can’t listen to it, I hope you can help
  • Lyubka
  • Moderator
  • 434 Views
  • 1 replies
  • 0 likes
  • 434 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not possible download new tracks in offline mode, premium version individua

I bought a few minutes ago,but problem still remain,so that slowed it's possible to download music in offline mode

  • Visitor
  • I bought a few minutes ago,but problem still remain,so that slowed it's possible to download music in offline mode
  • Lyubka
  • Moderator
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Another 3 "Artists" stealing names of famous Bands

Extreme, Incognito and P.O.D just became victim of another 3 garbage hiphop songs that falsely landed on my Release Radar. Does Spotify try to bury this huge problem? Since I can't reply to this important thread anymore: https://community.spotify.com...

anotherfakeweek.JPG
  • Roadie
  •  Extreme, Incognito and P.O.D just became victim of another 3 garbage hiphop songs that falsely landed on my Release Radar. Does Spotify try to bury this huge problem? Since I can't reply to thi...
  • jeremybanana
  • Newbie
  • 509 Views
  • 4 replies
  • 1 likes
  • 509 Views
  • 4 replies
  • 1 likes

Never get suggested songs that fit my preferences

I like Rock, Alt, Jam Bands etc but in my Spotify suggestions I get folk, bluegrass, ballads or religious. Spotify NEVER gives me suggestions that fit my likes. I want to either delete all my liked songs and start over or delete my account and start ...

  • Visitor
  • I like Rock, Alt, Jam Bands etc but in my Spotify suggestions I get folk, bluegrass, ballads or religious.  Spotify NEVER gives me suggestions that fit my likes.  I want to either delete al...
  • user-removed
  • Not applicable
  • 231 Views
  • 2 replies
  • 0 likes
  • 231 Views
  • 2 replies
  • 0 likes

why was poker face by eric cartman removed?

THAT SONG WAS A BANGER, I MUST KNOW WHY IT WAS TAKENN AWAY FROM US SOUTH PARK FANS!

  • Visitor
  • THAT SONG WAS A BANGER, I MUST KNOW WHY IT WAS TAKENN AWAY FROM US SOUTH PARK FANS!
  • Billy-J
  • Spotify Star
  • 1767 Views
  • 1 replies
  • 2 likes
  • 1767 Views
  • 1 replies
  • 2 likes

Superuser Contribution I'm missing all but 2 of my Wrapped playlists/"Your Top Songs of 20XX"?

I've been a Premium subscriber for about 10 years. I went to listen to my Wrapped playlists or the "Your Top Songs of 20XX" but I only have "Your Top Songs of 2019" and "Your Top Songs of 2021" in my library.-I checked spotify.com/wrapped, it goes to...

  • Casual Listener
  • I've been a Premium subscriber for about 10 years. I went to listen to my Wrapped playlists or the "Your Top Songs of 20XX" but I only have "Your Top Songs of 2019" and "Your Top Songs of 2021" in my...
  • Joan
  • Moderator
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution delete offline playlist in other devices

I get this message "Device limit reached" when I want to download music om new devicesI would like to delete the downloads from all the other devices, and many of then could be older ones so I might not have access to them anymore ( maybe not working...

  • Newbie
  • I get this message "Device limit reached" when I want to download music om new devices I would like to delete the downloads from all the other devices, and many of then could be older ones so I migh...
  • Alex
  • Spotify Legend
  • 510 Views
  • 1 replies
  • 0 likes
  • 510 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify playing songs not in my favourities

Whenever I am listening to my favourities and i wanna skip a song, it playes music from a completely different album, in my case, Phonk music. Is it because i downloaded it or pressed something i shouldnt?

  • Visitor
  • Whenever I am listening to my favourities and i wanna skip a song, it playes music from a completely different album, in my case, Phonk music. Is it because i downloaded it or pressed something i sho...
  • Yordan
  • Moderator
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Daily mix isn’t changing daily

The daily mix playlist isn’t changing daily. The same songs are still on the playlist the same week.

  • Visitor
  • The daily mix playlist isn’t changing daily. The same songs are still on the playlist the same week.
  • Caboozy
  • Music Fan
  • 1237 Views
  • 2 replies
  • 0 likes
  • 1237 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Playing from Playlist Daily Mix Incorrect Language

PlanPremiumCountryCanadaDeviceSony Roku TV (Spotify Music 2.10 build 21) IssueWhen a Daily Mix is playing from the Roku TV, "Playing From Playlist" on all devices (TV, Samsung S10, Windows 11 PC) is displayed in the incorrect language. When the same ...

  • Casual Listener
  • Plan Premium Country Canada Device Sony Roku TV (Spotify Music 2.10 build 21)   Issue When a Daily Mix is playing from the Roku TV, "Playing From Playlist" on all devices (TV, Samsung S1...
  • Civlac
  • Casual Listener
  • 462 Views
  • 5 replies
  • 1 likes
  • 462 Views
  • 5 replies
  • 1 likes

Superuser Contribution have songs in 'liked songs' arranged in genre of the music

Can spotify go ahead and arrange songs already liked by genre in the liked library. Basically sometimes i want to listen to amapiano but i have to search through the entire liked songs playlist to get to them

  • Visitor
  • Can spotify go ahead and arrange songs already liked by genre in the liked library. Basically sometimes i want to listen to amapiano but i have to search through the entire liked songs playlist to ge...
  • Dian
  • Spotify Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Why is my song greyed out and not playable anymore

A few of my liked songs just can't be played it greys out when you click on it, how can I get it to work again

  • Visitor
  • A few of my liked songs just can't be played it greys out when you click on it, how can I get it to work again
  • Amayy
  • Spotify Star
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Playing podcast episodes from 'New episodes' - or now from elsewhere

This 'New episodes' should, in my opinion, act as some kind of container. It used to play an episodes and then stopped. Or it might play another more recent one of the same series if one is there. Somtetimes, not always.But now it starts playing epis...

  • Casual Listener
  • This 'New episodes' should, in my opinion, act as some kind of container.  It used to play an episodes and then stopped. Or it might play another more recent one of the same series if one is th...
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

Superuser Contribution Public playlists not being visible for others

PlanFreeCountryNorwayDeviceComputerOperating SystemWindows 11Spotify VersionSpotify for Windows1.1.97.962.g24733a46My Question or Issueto the best of my knowledge the public playlists feature is broken. Yes this is on another account but it doesn't c...

  • Regular
  • Plan Free Country Norway Device Computer Operating System Windows 11 Spotify Version Spotify for Windows 1.1.97.962.g24733a46 My Question or Issue to the best of my knowledge the public p...
  • Not applicable
  • 483 Views
  • 2 replies
  • 0 likes
  • 483 Views
  • 2 replies
  • 0 likes

Superuser Contribution Friends Mix not appearing even though I have 3+ individual blends?

Title says it all. I'm on both IOS and Desktop. Tried reinstalling both and creating more blends with more people. It just won't appear.

  • Casual Listener
  • Title says it all. I'm on both IOS and Desktop. Tried reinstalling both and creating more blends with more people. It just won't appear.
  • Lucjohn
  • Casual Listener
  • 185 Views
  • 2 replies
  • 0 likes
  • 185 Views
  • 2 replies
  • 0 likes

Superuser Contribution a random song keeps playing half way through other songs.

Half way through listening to a song, a random song called Shooting Star by XG kicks in. It is happening on my laptop and mobile literally every 10 minutes. The song is not on my playlist and I nor would I ever choose it to be. How do I stop this? Se...

  • Visitor
  • Half way through listening to a song, a random song called Shooting Star by XG kicks in. It is happening on my laptop and mobile literally every 10 minutes. The song is not on my playlist and I nor w...
  • Vasil
  • Moderator
  • 322 Views
  • 3 replies
  • 2 likes
  • 322 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution Why the musics listened on Web Player don't appear to my friends on Recent Activity?

PlanFreeCountry: BrazilDevicePCOperating SystemWindows 10 The title says almost everything. Recently, talking with one friend I discovered that a lot of the songs I listened would not appear to him in the recent activity tab. Soon I discovered that a...

  • Casual Listener
  • Plan Free Country: Brazil Device PC Operating System Windows 10   The title says almost everything. Recently, talking with one friend I discovered that a lot of the songs I listened woul...
  • aj1001
  • Visitor
  • 2770 Views
  • 7 replies
  • 2 likes
  • 2770 Views
  • 7 replies
  • 2 likes

Superuser Contribution Spotify playlist image crops

Trying to stop image being cropped.500x500 px The image to be uploaded format should it be 500x450? this may stop cropping of a square image.

  • Regular
  • Trying to stop image being cropped. 500x500 px  The image to be uploaded format should it be 500x450? this may stop cropping of a square image.      
  • kingsdenstudios
  • Casual Listener
  • 3842 Views
  • 4 replies
  • 0 likes
  • 3842 Views
  • 4 replies
  • 0 likes