Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
Hey! Thanks for coming to the Spotify Community.We’re excited to hear about your 2024 Wrapped experience. Please use this thread to let us know how you're finding your 2024 Wrapped, share your feedback, and share any issues you may be experiencing. Y...
Melody
You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...
Luan
Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...
Luan
Plan family planFree/Premium premiumCountry Canada Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Zenfone 6Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android 11My Question or IssueContent slow to load initially and when I click ...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Hi! Whenever I click a song it plays a completely different song. I have to click the song I want two times for it to play. I haven’t changed any settings and this just randomly started happening!
PlanPremiumCountryUSA DeviceDell PCOperating SystemFirefox My Question or IssueOn both webplayer and the desktop app, I try to play a playlist from the beginning, not on shuffle, but the player will skip over several songs for seemingly no reason - t...
I can't play my liked playlist in shuffle when enhanced is active. When I clic "enhanced", the shuffle icon turns grey, I can turn it back to green, but playing starts with the fist song of the playlist, the shuffle icon in the playing song window is...
PlanFreeCountryU.K.DeviceiPhone 11Operating System My Question or IssueNot auto playing when the song has ended when auto play is on . I have recently changed to a new phone but this feature was working on my old phone but not on my new one
Would love to be able to add playlists to a "Board" or "Group" (thinking along the lines of adding pins to a board in pinterest) - f.ex., a "Study" group where I can add my various study playlists: lofi, vaporware, classical, etc. & have them organiz...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanPremiumCountry: US Device(iPhone 12 proOperating System(iOS 15.4.1) My Question or IssueThe enhanced feature is missing from my library. I uninstalled the app. Then reinstalled it. That didnt work.
These playlists still exist through search and on my sidebar. However, if someone was to click on my account including myself on the public profile view, the playlists are not there despite being public, would be great to see these appear again.
PlanPremiumCountryFranceDeviceEvery DeviceOperating SystemEvery Operating system My Question or IssueHello, I have a problem with my public playlist, I made it public and I pressed aswell "add to my profile", I have reinstall my spotify dekstop aswel...
PlanPremiumDeviceiPhone 11, HP EnvyOperating SystemIOS 16.1.2, Ubuntu 22.10 My Question or IssueI'm trying to download local files from my computer on to my iPhone. Previously I've done this by syncing directly from Spotify, but that feature has been...
PlanFreeCountryNew Zealand DeviceLenovoOperating System windows 10 I made a playlist a few months ago, can’t remember if I made it public or not but can’t find it anywhere in my account or profile. I remember the name of it though if that helps?haven...
PlanPremiumCountryUSADeviceDell laptopOperating SystemWindows 10 My Question or IssueI have been trying to play an album. I click on the first song and instead of playing the album, Spotify creates a playlist queue of that artist. I did not request f...
I'm a senior dev: we as users should be able to have something similar to incognito mode where we can listen to music while the AI preference analyzer is off, history is off, tracks won't show up in the home screen. otherwise personalizing the home p...
I'm experiencing a severe issue.My long-term playlist, with more than 1k followers, doesn't show on any other account. It appears as public on my own account but no one can access to it, as it shows "private or removed".
premium account with family accountsiPhone 11 All of the sudden I have 100s of playlist of music and artists I don’t listen too. 99% of the play lists only have a few songs in them and they all seem to be same “low-fi” genre. They say they were creat...
Spotify Free USA Hello! I only chose to send my version and country because I didn't find the other information relevant. Other people have had similar problems on different devices and even on Spotify Premium. Onto the issue at hand, Spotify has rec...
PlanPremiumCountryIndia Device(Samsung Galaxy A71, Macbook Pro M1)Operating System(Android 12) My Question or IssueWhen I play any album or playlist or a song from it, next songs are not played from that album or playlist. Adding any song to the queu...
I see a ramadan category a pride 365 category etc but no christmas categoryPlanPremiumCountryNetherlandsDevice(laptop/android phone)Operating System(windows 10/android.) My Question or Issue