Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • YoungYangYang
  • Visitor
  • 242703 Views
  • 79 replies
  • 86 likes
  • 242703 Views
  • 79 replies
  • 86 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Ietsorigineels
  • Visitor
  • 99740 Views
  • 210 replies
  • 44 likes
  • 99740 Views
  • 210 replies
  • 44 likes

Solved!!Superuser Contribution Cant veiw playlists

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can no longer see my own playlists, I am unable to skip added songs, or stop them from bein...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can n...
  • Mousenet
  • Casual Listener
  • 440 Views
  • 3 replies
  • 0 likes
  • 440 Views
  • 3 replies
  • 0 likes

Superuser Contribution Downloading a list of albums I listened to

PlanPremiumCountryBrazilDeviceSeveral - laptop and iPhoneOperating SystemWindows and iOSMy Question or IssueI started paying for a Dual Premium Account and would like to use the new user created and leave the other user for the 2nd person, who actual...

  • Casual Listener
  • Plan Premium Country Brazil Device Several - laptop and iPhone Operating System Windows and iOS My Question or Issue I started paying for a Dual Premium Account and would like to use the new...
  • DanielBrasilia
  • Casual Listener
  • 234 Views
  • 2 replies
  • 0 likes
  • 234 Views
  • 2 replies
  • 0 likes

Playlist with 400+ songs not sharing on discord or any other platform

PlanFreeCountryUnited StatesDeviceAll of my devices are experiencing this problem, I have a Linux Desktop and a Moto G Power 2022.Operating SystemUbuntu 22.04.1 LTS/Android 11 My Question or IssuePlaylist with 400+ songs not sharing on discord or any...

  • Newbie
  • Plan Free Country United States Device All of my devices are experiencing this problem, I have a Linux Desktop and a Moto G Power 2022. Operating System Ubuntu 22.04.1 LTS/Android 11  ...
  • Amayy
  • Spotify Star
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Superuser Contribution library not loading cannot play any songs after intial load of lirabray.

Plan family planFree/Premium premiumCountry Canada Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Zenfone 6Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android 11My Question or IssueContent slow to load initially and when I click ...

  • Newbie
  • Plan family plan Free/Premium premium Country Canada   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Zenfone 6 Operating System (iOS 10, Android Oreo, Windows 10,et...
  • Alex
  • Spotify Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution New Spotify update won't let me pull up my liked songs anymore

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • MihailY
  • Moderator
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hi! Whenever I click a song it plays a completely different song?

Hi! Whenever I click a song it plays a completely different song. I have to click the song I want two times for it to play. I haven’t changed any settings and this just randomly started happening!

  • Visitor
  • Hi! Whenever I click a song it plays a completely different song. I have to click the song I want two times for it to play. I haven’t changed any settings and this just randomly started happening!
  • MihailY
  • Moderator
  • 268 Views
  • 3 replies
  • 0 likes
  • 268 Views
  • 3 replies
  • 0 likes

Superuser Contribution Try to play music, player skips 3-5 songs

PlanPremiumCountryUSA DeviceDell PCOperating SystemFirefox My Question or IssueOn both webplayer and the desktop app, I try to play a playlist from the beginning, not on shuffle, but the player will skip over several songs for seemingly no reason - t...

  • Casual Listener
  • Plan Premium Country USA   Device Dell PC Operating System Firefox   My Question or Issue On both webplayer and the desktop app, I try to play a playlist from the beginning, not ...
  • Eni
  • Moderator
  • 500 Views
  • 8 replies
  • 0 likes
  • 500 Views
  • 8 replies
  • 0 likes

Superuser Contribution Shuffle not working in big Liked playlist

I can't play my liked playlist in shuffle when enhanced is active. When I clic "enhanced", the shuffle icon turns grey, I can turn it back to green, but playing starts with the fist song of the playlist, the shuffle icon in the playing song window is...

  • Casual Listener
  • I can't play my liked playlist in shuffle when enhanced is active. When I clic "enhanced", the shuffle icon turns grey, I can turn it back to green, but playing starts with t...
  • Lyubka
  • Moderator
  • 408 Views
  • 3 replies
  • 0 likes
  • 408 Views
  • 3 replies
  • 0 likes

Autoplay

PlanFreeCountryU.K.DeviceiPhone 11Operating System My Question or IssueNot auto playing when the song has ended when auto play is on . I have recently changed to a new phone but this feature was working on my old phone but not on my new one

  • Visitor
  • Plan Free Country U.K. Device iPhone 11 Operating System     My Question or Issue Not auto playing when the song has ended when auto play is on . I have recently changed to a new ...
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Desktop][Your Library] Playlist boards (grouping playlists)

Would love to be able to add playlists to a "Board" or "Group" (thinking along the lines of adding pins to a board in pinterest) - f.ex., a "Study" group where I can add my various study playlists: lofi, vaporware, classical, etc. & have them organiz...

  • Newbie
  • Would love to be able to add playlists to a "Board" or "Group" (thinking along the lines of adding pins to a board in pinterest) - f.ex., a "Study" group where I can add my various study playlists: l...
  • Eni
  • Moderator
  • 268 Views
  • 1 replies
  • 0 likes
  • Desktop
    Your Library
  • 268 Views
  • 1 replies
  • 0 likes

Discover Weekly only (everything else is okay) has no sound

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

Superuser Contribution Enhance feature

PlanPremiumCountry: US Device(iPhone 12 proOperating System(iOS 15.4.1) My Question or IssueThe enhanced feature is missing from my library. I uninstalled the app. Then reinstalled it. That didnt work.

  • Casual Listener
  •   Plan Premium Country: US   Device (iPhone 12 pro Operating System (iOS 15.4.1)   My Question or Issue The enhanced feature is missing from my library. I uninstalled the ap...
  • tschimi
  • Newbie
  • 968 Views
  • 3 replies
  • 2 likes
  • 968 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution [Playlists] Playlists that have been restored don't appear on the public profile.

These playlists still exist through search and on my sidebar. However, if someone was to click on my account including myself on the public profile view, the playlists are not there despite being public, would be great to see these appear again.

  • Casual Listener
  • These playlists still exist through search and on my sidebar. However, if someone was to click on my account including myself on the public profile view, the playlists are not there despite being pub...
  • AlejaR
  • Moderator
  • 273 Views
  • 1 replies
  • 0 likes
  • Playlists
  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution My public playlist doesn't appear on my profile

PlanPremiumCountryFranceDeviceEvery DeviceOperating SystemEvery Operating system My Question or IssueHello, I have a problem with my public playlist, I made it public and I pressed aswell "add to my profile", I have reinstall my spotify dekstop aswel...

  • Casual Listener
  • Plan Premium Country France Device Every Device Operating System Every Operating system   My Question or Issue Hello, I have a problem with my public playlist, I made it public and I p...
  • Thomas781
  • Casual Listener
  • 327 Views
  • 4 replies
  • 0 likes
  • 327 Views
  • 4 replies
  • 0 likes

[LINUX] Cannot transfer local files from Computer to iPhone

PlanPremiumDeviceiPhone 11, HP EnvyOperating SystemIOS 16.1.2, Ubuntu 22.10 My Question or IssueI'm trying to download local files from my computer on to my iPhone. Previously I've done this by syncing directly from Spotify, but that feature has been...

  • Visitor
  • Plan Premium Device iPhone 11, HP Envy Operating System IOS 16.1.2, Ubuntu 22.10   My Question or Issue I'm trying to download local files from my computer on to my iPhone. Previously I'...
  • 208 Views
  • 0 replies
  • 2 likes
  • 208 Views
  • 0 replies
  • 2 likes

Superuser Contribution Playlists

PlanFreeCountryNew Zealand DeviceLenovoOperating System windows 10 I made a playlist a few months ago, can’t remember if I made it public or not but can’t find it anywhere in my account or profile. I remember the name of it though if that helps?haven...

  • Visitor
  • Plan Free Country New Zealand    Device Lenovo Operating System  windows 10   I made a playlist a few months ago, can’t remember if I made it public or not but can’t fin...
  • Eni
  • Moderator
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Clicking on song in album creates playlist instead of playing album (desktop app).

PlanPremiumCountryUSADeviceDell laptopOperating SystemWindows 10 My Question or IssueI have been trying to play an album. I click on the first song and instead of playing the album, Spotify creates a playlist queue of that artist. I did not request f...

  • Casual Listener
  • Plan Premium Country USA Device Dell laptop Operating System Windows 10   My Question or Issue I have been trying to play an album.  I click on the first song and instead of playi...
  • Lyubka
  • Moderator
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Your Library] GF's bad music taste session | | history/preference cleanup feature

I'm a senior dev: we as users should be able to have something similar to incognito mode where we can listen to music while the AI preference analyzer is off, history is off, tracks won't show up in the home screen. otherwise personalizing the home p...

  • Casual Listener
  • I'm a senior dev:   we as users should be able to have something similar to incognito mode where we can listen to music while the AI preference analyzer is off, history is off, tracks won't sh...
  • Daniel231
  • Casual Listener
  • 377 Views
  • 2 replies
  • 0 likes
  • Your Library
  • 377 Views
  • 2 replies
  • 0 likes

Superuser Contribution My playlist (1k+ followers) doesn't show on other accounts

I'm experiencing a severe issue.My long-term playlist, with more than 1k followers, doesn't show on any other account. It appears as public on my own account but no one can access to it, as it shows "private or removed".

  • Regular
  • I'm experiencing a severe issue. My long-term playlist, with more than 1k followers, doesn't show on any other account. It appears as public on my own account but no one can access to it, as it show...
  • Lyubka
  • Moderator
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Have I been hacked? 100s of new random playlists 😳

premium account with family accountsiPhone 11 All of the sudden I have 100s of playlist of music and artists I don’t listen too. 99% of the play lists only have a few songs in them and they all seem to be same “low-fi” genre. They say they were creat...

  • Visitor
  • premium account with family accounts iPhone 11   All of the sudden I have 100s of playlist of music and artists I don’t listen too. 99% of the play lists only have a few songs in them and the...
  • Yordan
  • Moderator
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes