Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • R_Rauli
  • Newbie
  • 259303 Views
  • 87 replies
  • 87 likes
  • 259303 Views
  • 87 replies
  • 87 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • vivagabo
  • Casual Listener
  • 120536 Views
  • 217 replies
  • 43 likes
  • 120536 Views
  • 217 replies
  • 43 likes

Superuser Contribution Sharing A Playlist Won't Load to any platform

PlanPremiumCountryUSADevice(iPhone SE)Operating System(iOS 16.1.1) My Question or IssueI am trying to share a playlist but the share screen itself won't load within the Spotify app, and if I click the Instagram stories or twitter option it says "Sorr...

  • Casual Listener
  •   Plan Premium Country USA Device (iPhone SE) Operating System (iOS 16.1.1)   My Question or Issue I am trying to share a playlist but the share screen itself won't load within t...
  • Jlr5
  • Newbie
  • 439 Views
  • 2 replies
  • 1 likes
  • 439 Views
  • 2 replies
  • 1 likes

Superuser Contribution [Desktop][Search] Playlist song searching.

Hello, there's probably a similar post out there considering this, but with playlists over 1,000 songs it doesn't tell you whether you've already added a song before you add it to that playlist anymore, and this is something that I think could be fix...

  • Visitor
  • Hello, there's probably a similar post out there considering this, but with playlists over 1,000 songs it doesn't tell you whether you've already added a song before you add it to that playlist anymo...
  • AlejaR
  • Moderator
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Local files won't show up in web browser playlists

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueI've only been having this problem for about a week now. I have a number of local files imported into my playlists. I listen to Spotify at work on the web browser version, an...

  • Casual Listener
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue I've only been having this problem for about a week now. I have a number of local files imported i...
  • Cruser_88
  • Casual Listener
  • 444 Views
  • 2 replies
  • 0 likes
  • 444 Views
  • 2 replies
  • 0 likes

Superuser Contribution Sort albums alphabetically

Using Spotify on Galaxy S21 Ultra, and on Mac OS. How do I sort albums alphabetically? They are always sorted by release date.

  • Regular
  • Using Spotify on Galaxy S21 Ultra, and on Mac OS.   How do I sort albums alphabetically? They are always sorted by release date.
  • denxyz
  • Casual Listener
  • 1854 Views
  • 10 replies
  • 0 likes
  • 1854 Views
  • 10 replies
  • 0 likes

Missing Album - Tiamat

PlanPremiumCountrySouth AfricaDeviceAllOperating SystemN/A My Question or IssueI used to have access to an album in my Library. Its one of my favourite albums.One day, the number of available songs was reduced to just 2 tracks. And this album has dis...

  • Newbie
  • Plan Premium Country South Africa Device All Operating System N/A   My Question or Issue I used to have access to an album in my Library. Its one of my favourite albums. One day, the ...
  • britneyLover56
  • Gig Goer
  • 1373 Views
  • 2 replies
  • 2 likes
  • Amanethes
    Tiamat
  • 1373 Views
  • 2 replies
  • 2 likes

Superuser Contribution Enhanced options

Hi everybody!I have tried to turn off the enhance option on my liked songs playlist but it keeps turning on without me wanting to.is there an option to turn it off for good?

  • Visitor
  • Hi everybody! I have tried to turn off the enhance option on my liked songs playlist but it keeps turning on without me wanting to. is there an option to turn it off for good?
  • OscarDC
  • Moderator
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution What is the difference between “Add to Profile” and “Make public” in playlists when on mobile?

I noticed that the new feature, “Add to Profile,” has been introduced recently on mobile. What does it mean and how does it differ from “Make playlist public”? Does this mean that my supposedly private playlist that never showed on my profile but say...

  • Casual Listener
  • I noticed that the new feature, “Add to Profile,” has been introduced recently on mobile. What does it mean and how does it differ from “Make playlist public”? Does this mean that my supposedly priva...
  • navvaya
  • Casual Listener
  • 47474 Views
  • 11 replies
  • 0 likes
  • 47474 Views
  • 11 replies
  • 0 likes

What does I have filters set mean?

When I go to my Playlist there are no songs and it says I have my filters set.

  • Visitor
  • When I go to my Playlist there are no songs and it says I have my filters set.
  • Jose_M
  • Spotify Star
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Hello Spotify removed my playlist with 3,000 followers.

My playlst was removed and I recived no notice besides an email saying that it had been deleted. This playlist has been up for years and I have spent a lot of time creating it. It also 3000 followers spotify:playlist:2qMu696vclF81kwpvzK9hW Can it be ...

  • Newbie
  • My playlst was removed and I recived no notice besides an email saying that it had been deleted. This playlist has been up for years and I have spent a lot of time creating it. It also 3000 follo...
  • Lyubka
  • Moderator
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Superuser Contribution Archivos locales en PC

Desde la aplicación de mi Pc (Windows) accedo a mi biblioteca y no veo la carpeta ARCHIVOS LOCALES. Tengo activado en configuración y añadido fuentes.

  • Casual Listener
  • Desde la aplicación de mi Pc (Windows) accedo a mi biblioteca y no veo la carpeta ARCHIVOS LOCALES. Tengo activado en configuración y añadido fuentes.
  • Vasil
  • Moderator
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution my playlist has two 29s. how to delete one without losing the other?

Alexa calls up the secondary one(almost nothing on it) because it is higher on the list. If I highlight it and press delete, do I risk losing the content on the other 29, which I wish to keep?

  • Casual Listener
  • Alexa calls up the secondary one(almost nothing on it) because it is higher on the list. If I highlight it and press delete, do I risk losing the content on the other 29, which I wish to keep?
  • MihailY
  • Moderator
  • 751 Views
  • 1 replies
  • 0 likes
  • 751 Views
  • 1 replies
  • 0 likes

Superuser Contribution Queue for playlist/artist is not respected - plays random songs

PremiumCountry UK DeviceMacbook ProOperating SystemMacOS Monterrey Queue for playlist/artist is not respected - plays random songs. I play the first song from playlist/artist but the next songs are random and not from that playlist/artist. Very frust...

  • Casual Listener
  •   Premium Country UK   Device Macbook Pro Operating System MacOS Monterrey   Queue for playlist/artist is not respected - plays random songs. I play the first song from p...
  • Lyubka
  • Moderator
  • 356 Views
  • 3 replies
  • 0 likes
  • 356 Views
  • 3 replies
  • 0 likes

New Episodes category gone

I know this has been an ongoing A/B test but I just lost my new episodes category for podcasts and instead have the "Episodes for You" category. I don't like this brute force method of directing me into a discovery **bleep** and it feels like hostile...

  • Casual Listener
  • I know this has been an ongoing A/B test but I just lost my new episodes category for podcasts and instead have the "Episodes for You" category. I don't like this brute force method of directing me i...
  • harkoo
  • Casual Listener
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Playlist Not Appearing

PlanFree/PremiumCountry DeviceiPhone and Desktop and Web My Question or IssueI created a playlist and is not appearing anymore on the playlists list. It's driving me crazy xDWhen I want to add a song to a playlist you can see it appearing in an empty...

  • Casual Listener
  • Plan Free/Premium Country   Device iPhone and Desktop and Web     My Question or Issue I created a playlist and is not appearing anymore on the playlists list. It's driving ...
  • Jose_M
  • Spotify Star
  • 532 Views
  • 1 replies
  • 0 likes
  • 532 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Syncing local files to iphone

PlanPremiumCountryU.S.Deviceiphone 11 Acer aspire 5Operating SystemiOS 16.0 Windows 11 My Question or IssueI recently wanted to listen to some songs not on Spotify so I followed the steps and enabled local files from my laptop to Spotify. I added all...

  • Casual Listener
  • Plan Premium Country U.S. Device iphone 11     Acer aspire 5 Operating System iOS 16.0       Windows 11   My Question or Issue I recently wanted to l...
  • mjhd
  • Newbie
  • 1525 Views
  • 3 replies
  • 0 likes
  • 1525 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist Scrolling Back To Top After Selecting a Song

Hello Music Lovers,I am experiencing an issue when scrolling down the list of songs in a playlist. After I choose a song to play, Spotify will automatically/instantly scroll back to the top of the playlist. This is very frustrating as I am having to ...

  • Regular
  • Hello Music Lovers, I am experiencing an issue when scrolling down the list of songs in a playlist. After I choose a song to play, Spotify will automatically/instantly scroll back to the top of the ...
  • AlejaR
  • Moderator
  • 2705 Views
  • 3 replies
  • 2 likes
  • 2705 Views
  • 3 replies
  • 2 likes

Receiving emails with the subject line “Takedown Notification”

Receiving emails from “noreply@salesforce.com” on behalf of “report-notification@spotify.com” with the subject line “Takedown Notification”. The body states the following: “ Hello,We have found the following content to be in violation of our content ...

  • Casual Listener
  • Receiving emails from “noreply@salesforce.com” on behalf of “report-notification@spotify.com” with the subject line “Takedown Notification”. The body states the following: “ Hello, We have found...
  • nicosspotiaccount
  • Newbie
  • 643 Views
  • 2 replies
  • 0 likes
  • 643 Views
  • 2 replies
  • 0 likes

Superuser Contribution Have lost all my playlists

PlanFree (was Premium and would like to return to Premium)Country: UK Device: Google Pixel4a/ MacBook Air (but I had an iphone before jan 2021)Operating System: Android/ macIOS Ventura (but I had a Windows PC before Jan 2022) My Question or Issue I l...

  • Visitor
  •   Plan Free (was Premium and would like to return to Premium) Country: UK   Device: Google Pixel4a/ MacBook Air (but I had an iphone before jan 2021) Operating System: Android/ m...
  • Dian
  • Spotify Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes