Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
Hey! Thanks for coming to the Spotify Community.We’re excited to hear about your 2024 Wrapped experience. Please use this thread to let us know how you're finding your 2024 Wrapped, share your feedback, and share any issues you may be experiencing. Y...
Melody
You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...
Luan
Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...
Luan
RESOLVED. PlanFree CountryUA DeviceiPhone 13 Mini My Question or IssueI'm really enjoying Spotify, however, Support is once of my biggest grimaces. For the past year I've had a Public Playlist that gained in popularity really quickly. However, the wh...
PlanPremiumCountryNew Zealand DeviceSamsung Galaxy A01Operating SystemAndroid My Question or IssueWhenever I go into My Library it shows my library is empty and I've reinstalled several times, logged in using facebook and device username and password...
Many stand-up artists / songs have disappeared, I see them in the playlist but they are not playable.Examples: Kristin Key, John Heffron, Mitch Hedburg, Kathleen Madigan and many more. Why?When will they return?Can I do something about it?
PlanPremiumCountryUnited States DeviceiPhone 12Operating SystemiOS 15 My Question or IssueI’ve noticed that new episodes for certain podcasts I follow don’t show up in the What’s New feed. I see episodes for other podcasts I follow so I’m confused wh...
PlanFreeCountry: USA DeviceLaptopOperating SystemWindows 11 My Question or IssueTrying to work out if I can convert from local media investment to Spotify. Many songs are not hosted as Internet service and I have encoded local. Many are encoded at au...
I keep listening to podcasts backwards by mistake. Specifically those short series ones. Eg: WeCrashed. When I clicked on it to first start listening I just clicked the top one, without realising that it was the last one. Then carried on down the lis...
PlanPremiumCountry Device(iPhone X)Operating System(iOS) My Question or IssueI tried making a new playlist two times and both times it got deleted (not by me) within 24 hours. I tried restoring them but they’re not even listed under my deleted playli...
PlanPremiumCountryGermanyDeviceSamsung 10 (i think)Operating SystemAndroid Oreo My Question or IssueAll my favourite songs are gone, exept one which is saved.
I am now on my fifth year on Spotify, and I love it. One of the best features it used to offer is the Discover Weekly playlist. It helped me discover tons of new songs and authors. But all this changed in the past months: unfortunatelly, the proposed...
Hi, haven’t you thought of an ALL TIME playlist that is updated you annually as an annual playlist? For Everyone, from the moment you use SPOTIFY. It would be really interesting.
My company has offices distributed across more than 20 countries in addition to a significant number of remote employees. With such a diverse community, it would be very cool to have a community radio station based on the listening preferences of our...
PlanPremiumCountryUnited kingdom Deviceiphone 13 mini Operating SystemiOS 15 My Question or IssueRecently I can’t play JAURIM’s “LOVE FOREVER” (maybe 11/27~29)So I searched again, and I did liked on that album on 11/26 but my “likes” are gone.. and I...
I feel as though adding full albums to a friend playlist would make things easier, there are a lot of situations were i would have liked to add a full album to my playlist. today was my final straw, i am tired of having to go through all of an artist...
top 100 nothing else no emailcant find any banners, search doesnt show anything else but global lists
PlanPremiumCountryUSADeviceAll Devices Mostly use Spotify through Chrome and on Google Fi Motorola PhoneOperating SystemWindows 10 My Question or IssueRepeat Rewind hasn't been updated since June 2020
Hi so I just switched from individual spotify premium to premium for family. I created a new account when joining family so that I could start over with my music tastes. I noticed that I can no longer create playlist folders on my desktop app? I was ...
PlanPremiumCountryCanadaDeviceSamsung Galaxy S9Operating SystemAndroid 10 My Question or IssueSo I've done some reading on getting local files form my computer onto my mobile, and everything I've seen says to 1) create a playlist of the local files o...
Hello!In the desktop app (specifically) you can nest playlists in folders. Playing a nested playlist is easy, you click the containing folder, then click the nested play list. But how do you go back "up" from a playlist to its containing folder? Ofte...
The new updates have gotten rid of the easiest way to find a single song in my library (while my phone is in airplane mode). I would like a way to sort my library by album that includes albums which I have only saved/liked some songs from. I tend to ...
PlanPremiumCountryUnited StatesDeviceOnePlus 8TOperating SystemAndroid 11 (OxygenOS)My Question or IssueIf I play an episode from my library of downloaded podcast episodes, will Spotify use the downloaded file even if I have a cell signal or will it ...