Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Drew19890
  • Newbie
  • 237620 Views
  • 75 replies
  • 83 likes
  • 237620 Views
  • 75 replies
  • 83 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Carlocha18
  • Visitor
  • 93366 Views
  • 196 replies
  • 41 likes
  • 93366 Views
  • 196 replies
  • 41 likes

Random Music Playing in Queue

PlanPremium (Student)CountryUSADevice(iPhone 11 Pro, 2019)Operating System(Most recent iOS) My Question or IssueEvery time I press play, the song I want starts. THEN, it doesn't continue on the playlist I selected. Instead, random rap music starts pl...

  • Visitor
  •   Plan Premium (Student) Country USA Device (iPhone 11 Pro, 2019) Operating System (Most recent iOS)   My Question or Issue Every time I press play, the song I want starts. THEN,...
  • AdamDamon
  • Spotify Star
  • 679 Views
  • 1 replies
  • 0 likes
  • 679 Views
  • 1 replies
  • 0 likes

Superuser Contribution Certain Artist Won't Show Up on Daily Mixes

My Question or IssueOver the past two weeks or so I've noticed a favorite band of mine has suddenly stopped showing up on my Daily Mixes. I'm following the band, I have them in other playlists, and they can play on those. It's not that the band's mus...

  • Visitor
  • My Question or Issue Over the past two weeks or so I've noticed a favorite band of mine has suddenly stopped showing up on my Daily Mixes. I'm following the band, I have them in other playlists, and...
  • Eni
  • Moderator
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

[Android] Show downloaded playlists only! This used to be an option

PlanPremiumCountryUSAOperating SystemAndroidMy Question or IssueThe latest update to the library/playlist tab has changed how you sort your playlists. Before you could select an option to only display all the playlists that you downloaded to your dev...

  • Newbie
  • Plan Premium Country USA Operating System Android My Question or Issue The latest update to the library/playlist tab has changed how you sort your playlists. Before you could select an option ...
  • Jᴀᴄᴋ
  • Roadie
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Playlist plays in reverse order since last update (android(

PlanPremiumCountry DevicePocophone f1 My Question or IssueEver since the last library update when I play my playlists they play in the reverse order that they used to. I sort my playlists by recently added so I can listen to all the music I've found ...

  • Casual Listener
  • Plan Premium Country   Device Pocophone f1     My Question or Issue Ever since the last library update when I play my playlists they play in the reverse order that they used t...
  • Emilia_8
  • Community Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Playlists have been jumbled with new update

so with this new update Spotify have decided to jumble up all of my playlists which I had put in specific order. Why have they done this? And why is no one else talking about it? Why on earth do you think that will improve my experience by randomisin...

  • Newbie
  • so with this new update Spotify have decided to jumble up all of my playlists which I had put in specific order. Why have they done this? And why is no one else talking about it? Why on earth do you ...
  • MattSuda
  • Spotify Star
  • 615 Views
  • 3 replies
  • 0 likes
  • 615 Views
  • 3 replies
  • 0 likes

Superuser Contribution New Home Screen Update (i.e. "Good Afternoon" Playlist) not working

PlanPremiumCountryUSDeviceiPhone XROperating SystemiOS 13.4.1Spotify Version8.5.52.935 My Question or IssueIt appears that the update to the New Spotify Homescreen redesign that was rolled out about a month ago is not working on my phone. Attached is...

  • Visitor
  • Plan Premium Country US Device iPhone XR Operating System iOS 13.4.1 Spotify Version 8.5.52.935   My Question or Issue It appears that the update to the New Spotify Homescreen redesi...
  • spiffydean
  • Music Fan
  • 5676 Views
  • 23 replies
  • 5 likes
  • 5676 Views
  • 23 replies
  • 5 likes

New Playlists

Would someone be so kind as to clarify something regarding the new update. When I create a new playlist it’s automatically set to public. I then change it to private immediately. I’ve noticed with the new update that even though the playlist is now p...

  • Casual Listener
  • Would someone be so kind as to clarify something regarding the new update. When I create a new playlist it’s automatically set to public. I then change it to private immediately. I’ve noticed with th...
  • AdamDamon
  • Spotify Star
  • 510 Views
  • 3 replies
  • 0 likes
  • 510 Views
  • 3 replies
  • 0 likes

My spotify randomly removes all off my downloaded files

PlanPremiumDevicemotorola g4Operating Systemandroid My Question or IssueMy spotify app randomly removes all of my downloaded songs and podcasts. I've tried reinstalling the app and restarting my device, nothing seems to work.

  • Newbie
  • Plan Premium Device motorola g4 Operating System android   My Question or Issue My spotify app randomly removes all of my downloaded songs and podcasts. I've tried reinstalling the app a...
  • Billy-J
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can not make followed lists public or secret

PlanPremiumCountry DeviceDesktopOperating SystemWindows 10 My Question or IssueI don't know whether this issue arised with the new update or before this, but the option to make the playlists that I follow secret or appear publicly on my profile is no...

  • Regular
  • Plan Premium Country   Device Desktop Operating System Windows 10   My Question or Issue I don't know whether this issue arised with the new update or before this, but the option ...
  • Ivan
  • Spotify Legend
  • 737 Views
  • 7 replies
  • 1 likes
  • 737 Views
  • 7 replies
  • 1 likes

Superuser Contribution New ios UI - The view: "Albums" is gone. HHow can I search within albums?

PlanPremiumCountryGermanyDeviceiPhone 11Operating SystemiOS (Spotify Version: 8.6.22.1228) My Question or IssueHello Everybody.For many years I have been watching the changes in the Spotify app, especially regarding the then newly added "feature" Dis...

  • Regular
  • Plan Premium Country Germany Device iPhone 11 Operating System iOS (Spotify Version: 8.6.22.1228)   My Question or Issue Hello Everybody. For many years I have been watching the chang...
  • Jeremy
  • Spotify Legend
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artists section used to show all of my saved albums from them now it takes me to their homepage

Android My Question or IssuePreviously, the Artist section was always pretty useless to me. Yea it would show me my followed artists but selecting one just took me to their band page resulting in even more clicks just to get to the music I want from ...

  • Casual Listener
  • Android   My Question or Issue Previously, the Artist section was always pretty useless to me.  Yea it would show me my followed artists but selecting one just took me to their band page...
  • Jeremy
  • Spotify Legend
  • 507 Views
  • 4 replies
  • 0 likes
  • 507 Views
  • 4 replies
  • 0 likes

Superuser Contribution Playlist eliminada

quisiera saber si me pudieran restaurar las playlistque he eliminado de enero para acá debido a que elimine una y no puedo restaurarla

  • Visitor
  • quisiera saber si me pudieran restaurar las playlist que he eliminado de enero para acá debido a que elimine una y no puedo restaurarla
  • Eni
  • Moderator
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Have a Spotify premium subscription on desktop; can'tsee Spotify on iPhone 12; cant see BOSE speaker

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 2021 - how do we clear Recently Played songs from our history?

PlanPremiumCountryNew ZealandDevice(Desktop, Samsung 8+)Operating System(Android Q, Windows 10) My Question or IssueI feel as this isn't being addressed anymore. My husband just installed Google Home across the house and linked my Spotify account wit...

  • Casual Listener
  • Plan Premium Country New Zealand Device (Desktop, Samsung 8+) Operating System (Android Q, Windows 10)   My Question or Issue I feel as this isn't being addressed anymore. My husb...
  • zackdumbass
  • Newbie
  • 95103 Views
  • 7 replies
  • 135 likes
  • history
    Recentlyplayed
  • 95103 Views
  • 7 replies
  • 135 likes

Drastically reduced number of artists following, and removed some friends??

PlanPremiumCountryNew ZealandDeviceDesktopOperating SystemWindows 10 My Question or IssueLast time I looked I was following something like 1,800 pages including a good number of friends. However I have just noticed, sometime after the desktop app upd...

  • Music Fan
  • Plan Premium Country New Zealand Device Desktop Operating System Windows 10   My Question or Issue Last time I looked I was following something like 1,800 pages including a good number...
  • MattSuda
  • Spotify Star
  • 441 Views
  • 1 replies
  • 0 likes
  • 441 Views
  • 1 replies
  • 0 likes

Superuser Contribution Order of songs mixed

PlanPremiumCountryNorwayDeviceEverywhereOperating SystemEverywhereMy Question or IssueI used a long time to figure out how to move 5000 songs into a new playlist. But i have them all copied which is a lot of work cause thats a problem in itself. I de...

  • Regular
  • Plan Premium Country Norway Device Everywhere Operating System Everywhere My Question or Issue I used a long time to figure out how to move 5000 songs into a new playlist. But i have them al...
  • Jeremy
  • Spotify Legend
  • 484 Views
  • 4 replies
  • 0 likes
  • 484 Views
  • 4 replies
  • 0 likes

Superuser Contribution Daily Mix not updating

PlanPremiumCountry DeviceiPhone XR, PCOperating SystemIOS 14.5, Windows 10 My Question or IssueFor the past couple of days now my Daily Mix has stayed the same on both my phone and computer, and I do not know how to fix this.

  • Visitor
  • Plan Premium Country   Device iPhone XR, PC Operating System IOS 14.5, Windows 10   My Question or Issue For the past couple of days now my Daily Mix has stayed the same on both m...
  • Eni
  • Moderator
  • 420 Views
  • 1 replies
  • 0 likes
  • Help
    Windows 10
  • 420 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files and Liked Songs/PC vs. Android

PlanPremiumCountryUSADeviceSamsung Galaxy s10eOperating SystemWindows 10 My Question or IssueI can copy local files saved in a playlist to my Liked Songs list in mass by highlighting the first and doing a shift-click on the last and moving them to my...

  • Visitor
  •   Plan Premium Country USA Device Samsung Galaxy s10e Operating System Windows 10   My Question or Issue I can copy local files saved in a playlist to my Liked Songs list in mass...
  • Xenia
  • Moderator
  • 602 Views
  • 1 replies
  • 0 likes
  • 602 Views
  • 1 replies
  • 0 likes

Superuser Contribution Blank Local files locations on Windows 10

I'm on the latest version of Spotify on Windows 10 and I've been having problems with the local files option. In Spotify settings under Local Files, the location that all of my music is in has no name. I know what the file is, but I don't know why th...

  • Casual Listener
  • I'm on the latest version of Spotify on Windows 10 and I've been having problems with the local files option. In Spotify settings under Local Files, the location that all of my music is in has no nam...
  • Novy
  • Moderator
  • 551 Views
  • 5 replies
  • 0 likes
  • 551 Views
  • 5 replies
  • 0 likes

Solved!! Reinstate ability to see when songs were added to a playlist

In the new desktop update, a lot of things have gotten better, but I enjoyed being able to see the date that I added songs to a playlist. Can this feature be brought back? Operating SystemDesktop

  • Casual Listener
  • In the new desktop update, a lot of things have gotten better, but I enjoyed being able to see the date that I added songs to a playlist. Can this feature be brought back?    Operating Sy...
  • pgreene373
  • Casual Listener
  • 729 Views
  • 2 replies
  • 0 likes
  • 729 Views
  • 2 replies
  • 0 likes