Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
Hey! Thanks for coming to the Spotify Community.We’re excited to hear about your 2024 Wrapped experience. Please use this thread to let us know how you're finding your 2024 Wrapped, share your feedback, and share any issues you may be experiencing. Y...
Melody
You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...
Luan
Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...
Luan
PlanPremiumCountryBelgiumDeviceNokia 8 Sirocco / iPod Touch 6th generationOperating SystemAndroid 10 / IOS12.5.1 My Question or IssueI have over 4000 songs (including just over 100 local files) in my library and they are locally downloaded onto my sm...
PlanPremiumCountrySlovakiaDeviceHuawei P20liteOperating SystemWindows 10 My Question or IssueHello I have a question/issue that when i´m listening to my Liked songs i usually have Shuffle option toggled ON but in this past 3/4 months i have find out ...
PlanPremiumCountry DeviceLaptopOperating SystemWindows My Question or IssueI have several albums downloaded as mp3s but some songs are randomly greyed out despite the rest of the album being fine. Anyone know what causes this?
I don't want to listen to any podcasts but half of my screen real estate is taken up by these podcast suggestions. I have no intention of using Spotify to listen to people talk, I pay for the music and want just suggestions for music and albums, play...
PlanPremiumCountry DeviceiPhone 8Operating SystemiOS 14.4 My Question or IssueIt's very annoying that you cannot switch back to your shuffle music playlist after playing a podcast. It works smoothly with the podcasts (while playing music you just go ...
I have a Premium account in the US. How on earth did my playlists suddenly get messed up? There are songs in the playlists that I know I did not add, and there are also duplicates now, when there were no duplicates before. Is there any way to restore...
Hi, i don t know if this is the right space to write this, but i couldn’t write in “help”. Since about a year autoplay often doesn’t work, when a song (searched song, so not in an album) ends i have to go to tap the next button to start another song,...
PlanPremiumCountryThe NetherlandsDevicePC and Samsung A40Operating SystemWindows 10 and Android 10 My Question or IssueMy Repeat Rewind hasn't been updated for ages. The last time it did, was in November last year while my On Repeat playlist updates ...
This happens occasionally, for the past couple of years across different devices. I’m currently online, streaming music from the web on a stable connection. I am attempting to add a song from one currently playing playlist to another. When choosing w...
PlanPremiumDeviceiPhone and Chromebook My Question or Issue I am unsure how to upload local files. I tried following the directions on the Spotify website but they are outdated, or meant for a different device.
So I have a Lo-fi playlist that is completely instrumental and relaxing to listen to. Whenever the playlist finishes it starts a radio “based on” my playlist but it literally plays metal music. I don’t have a single metal song in the playlist, nor in...
PlanPremiumCountryCzech RepublicDeviceiPhone 6s, PCOperating SystemiOS 13+, Windows 10 My Question or IssueThere is this playlist without a name. It's been created by a person named 'Rod Gosse' and I have no idea who that is. It's not an artist, but ...
Am I the only one who can't be satisfied by Release Radar playlist?I think Spotify is an excellent tool for discovering new music in 2020 and I'll never stop paying for this, but Release Radar is awful. They get me more or less 5 songs that I should ...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a problem whereby I am trying to update my premium plan as my card that I used got sto...
PlanFree/PremiumCountryGermanyDeviceiPhone 11 ProOperating SystemiOS 14.4 My Question or IssueIt seems that for some albums which I added to my library, all songs have been automatically been added to my "Favourite Songs" playlist.When I now remove t...
PlanFreeDeviceGalaxy note - Huawei Mate 10 - iPhone - PCOperating SystemAndroid - iPhone - Windows 10My Question or IssueI didn't receive my personalized Playlist and stats for 2020, How can I fix this issue?- I listened more than the required time t...
So I listen to a specific genre of music (grime) so my release radar contains almost exclusively brand new grime releases. This is nice as I get to listen to new artists, or discover new releases that I might have missed otherwise. However, I also ge...
PlanFreeCountryIndiaDeviceSamsung Galaxy M30sOperating System(Android 10) My Question or IssueAs the title mentions, why don't my downloaded podcast episodes stay for offline usage after I download them? I have experienced this several times where I ...
PlanPremium DeviceMacbook Pro late 2018Operating SystemMacOs 10.15 My Question or IssueMy release radar has content from random artists with the same name as the ones I listen to. This week 6 out 30 are completely wrong artists (Heart, Kiss, Wilma, C...
PlanPremiumCountryUSADeviceMoto G6Operating SystemAndroid 9 My IssueI follow a Korean artist named Ailee and instead of the playlist notifying about her new releases, it instead shows me the releases of a completely different artist that goes by the ...