Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • samuelallen5
  • Casual Listener
  • 239766 Views
  • 77 replies
  • 85 likes
  • 239766 Views
  • 77 replies
  • 85 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • pmartinslima
  • Newbie
  • 95808 Views
  • 199 replies
  • 42 likes
  • 95808 Views
  • 199 replies
  • 42 likes

Phone doesnt show local files in playlist.

PlanPremiumCountryUnited states DeviceSamsung galaxy s22Operating System Android / Windows My Question or IssueMy phone won't play or show local files that are in a playlist. The files are on my phone and PC. It shows up and plays fine on PC. If I pl...

spotpc.png phonelocal.jpg phonelocal2.jpg
  • Newbie
  •   Plan Premium Country United states   Device Samsung galaxy s22 Operating System  Android / Windows    My Question or Issue My phone won't play or show local fil...
  • MissMarLun
  • Newbie
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution How does spotify sort local local files?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9)Operating System(Android Oreo, Windows 10,etc.) My Question or Issue I have been combing through this forum and several others trying to get my locally stored podcast playlist to sort properly...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9) Operating System (Android Oreo, Windows 10,etc.)   My Question or Issue   I have been combing through th...
  • Vasil
  • Moderator
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: It constantly says I'm offline even though I have a secure internet connection

Hey! This issue is still an issue. I am unable to resolve it, and trying to go to the page results in an "Access Denied" page. Please fix**bleep** Spotify!

  • Newbie
  • Hey! This issue is still an issue. I am unable to resolve it, and trying to go to the page results in an "Access Denied" page. Please fix**bleep** Spotify!
  • HibbertM
  • Casual Listener
  • 145 Views
  • 2 replies
  • 0 likes
  • 145 Views
  • 2 replies
  • 0 likes

Superuser Contribution Collaborative Playlist No Longer Working

Hello, happy holidays everyone! I was wondering if anyone has faced this issue before- a collaborative playlist I had with an old friend (made by the old friend) has been working for 2 years but all of a sudden the other day when I went to view it, n...

  • Newbie
  • Hello, happy holidays everyone!    I was wondering if anyone has faced this issue before- a collaborative playlist I had with an old friend (made by the old friend) has been working for 2...
  • Not applicable
  • 2590 Views
  • 4 replies
  • 0 likes
  • 2590 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution playlist order

Info: I have a premium plan, live in the USA, device is a HP laptop (sometimes connecting to smart tv), I use Windows 10 My question: I am listening to a spotify playlist and assumed it would play the songs in the order they are listed. However, they...

  • Regular
  • Info: I have a premium plan, live in the USA, device is a HP laptop (sometimes connecting to smart tv), I use Windows 10   My question: I am listening to a spotify playlist and assumed it woul...
  • savagemike
  • Casual Listener
  • 597 Views
  • 5 replies
  • 0 likes
  • 597 Views
  • 5 replies
  • 0 likes

Superuser Contribution Cannot listen for podcast when logged in

2 days ago I lost the ability to listen all my favorite podcasts. But if I log out from my account – I can listen for them.

  • Casual Listener
  • 2 days ago I lost the ability to listen all my favorite podcasts. But if I log out from my account – I can listen for them.
  • OscarDC
  • Moderator
  • 209 Views
  • 3 replies
  • 0 likes
  • 209 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution How to stop song recommendations in playlist

PlanPremiumCountryDenmarkDeviceiPhone 11Operating SystemiOS 17.4.1 My Question or IssueIve just created a new playlist. How do I stop Spotify from adding in “recommended” songs to the playlist? I only want to listen to the songs I’ve added myself. I ...

  • Casual Listener
  • Plan Premium Country Denmark Device iPhone 11 Operating System iOS 17.4.1   My Question or Issue Ive just created a new playlist. How do I stop Spotify from adding in “recommended” son...
  • cmitch96
  • Casual Listener
  • 1287 Views
  • 12 replies
  • 0 likes
  • 1287 Views
  • 12 replies
  • 0 likes

Superuser Contribution "Offline backup" playlist disappeared

PlanPremiumCountryIndiaOperating SystemAndroidMy Question or IssueI noticed "Offline backup" playlist 2 weeks ago. I saved it to my library and used it a lot. But since yesterday I can't find it anywhere. There is no information about this playlist. ...

  • Newbie
  • Plan Premium Country India Operating System Android My Question or Issue I noticed "Offline backup" playlist 2 weeks ago. I saved it to my library and used it a lot. But since yesterday I can'...
  • Joan
  • Moderator
  • 873 Views
  • 2 replies
  • 0 likes
  • 873 Views
  • 2 replies
  • 0 likes

Spotify do not show any of the songs

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountry DeviceSamsung a53-5g Operating SystemAndroid My Question or IssueSpotify do not show any songs in any playlist for m...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country   Device Samsung a53-5g  Operating System A...
  • Billy-J
  • Spotify Star
  • 269 Views
  • 4 replies
  • 0 likes
  • 269 Views
  • 4 replies
  • 0 likes

Solved!! Browse library by Artist/Album/Song

PlanPremiumCountryItalyDeviceIphone 12Operating SystemiOS 15, Hi everyone, I have recently been using Spotify (I used to use Apple Music before) and there is one thing that is not clear to me. On apple music after adding an album (or even just a song...

  • Newbie
  • Plan Premium Country Italy Device Iphone 12 Operating System iOS 15,   Hi everyone, I have recently been using Spotify (I used to use Apple Music before) and there is one thing that is ...
  • Bwbrennan
  • Visitor
  • 2466 Views
  • 2 replies
  • 0 likes
  • 2466 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Playlists without personalization?

PlanPremiumCountryCanada My Question or IssueNow, when I listen to most playlists (e.g. Chill Mix) or Radio playlists based on a particular song, the playlists are filled with songs that I already know and listen to often. It feels like I am in an ec...

  • Casual Listener
  • Plan Premium Country Canada   My Question or Issue Now, when I listen to most playlists (e.g. Chill Mix) or Radio playlists based on a particular song, the playlists are filled with songs ...
  • Dbinder101
  • Casual Listener
  • 12601 Views
  • 11 replies
  • 44 likes
  • 12601 Views
  • 11 replies
  • 44 likes

Superuser Contribution playlist gone

I went to go add to one of my playlists while listening to music and saw it wasn’t there. I checked everywhere in my account and it is definitely gone. I never deleted it. I googled what to do to recover it, I definitely remember seeing it on there w...

  • Casual Listener
  • I went to go add to one of my playlists while listening to music and saw it wasn’t there. I checked everywhere in my account and it is definitely gone. I never deleted it.    I googled wh...
  • Susan_GP
  • Moderator
  • 152 Views
  • 1 replies
  • 1 likes
  • 152 Views
  • 1 replies
  • 1 likes

Superuser Contribution Siri Plays Playlists by the Same Name Instead of My Own

Plan: PremiumCountry: USADevice: iPhone 12 MiniOperating System: iOS 15.5 My Question or Issue:Oftentimes (not ALWAYS) when I ask Siri to play a playlist of mine that has the same or similar name to a more popular/Spotify curated playlist, Siri plays...

  • Casual Listener
  • Plan: Premium Country: USA Device: iPhone 12 Mini Operating System: iOS 15.5   My Question or Issue: Oftentimes (not ALWAYS) when I ask Siri to play a playlist of mine that ...
  • Oxyg
  • Visitor
  • 2736 Views
  • 11 replies
  • 0 likes
  • Siri
  • 2736 Views
  • 11 replies
  • 0 likes

Superuser Contribution Order of Add to Playlist options aren't synced

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueWhen adding a song using the Add to Playlist option by clicking the green checkmark next to a song, the order of the options it shows isn't custom like it is in my library. T...

  • Regular
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue When adding a song using the Add to Playlist option by clicking the green checkmark next to a song...
  • Yordan
  • Moderator
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Playlist won't delete from home screen

Have tried to delete on desktop, mobile app and webplayer - this playlist will NOT delete itself permanently. Still showing on the homescreen for both the webplayer and desktop apps. On the desktop app I keep getting a "something went wrong" message....

  • Newbie
  • Have tried to delete on desktop, mobile app and webplayer - this playlist will NOT delete itself permanently. Still showing on the homescreen for both the webplayer and desktop apps. On the desktop a...
  • justmets
  • Regular
  • 539 Views
  • 2 replies
  • 0 likes
  • 539 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Playlist Takedown Notification

PlanPremiumCountryBrazilDevice(Samsung Galaxy A71, Windows 10)Operating System(Android) My Question or Issue I got emails saying my playlists had been taken down. Below is the text of one of the emails: 'Hello,We have found the following content to b...

  • Regular
  • Plan Premium Country Brazil Device (Samsung Galaxy A71, Windows 10) Operating System (Android)   My Question or Issue   I got emails saying my playlists had been taken down. Belo...
  • yaktam
  • Roadie
  • 28474 Views
  • 180 replies
  • 19 likes
  • Playlist problem
  • 28474 Views
  • 180 replies
  • 19 likes

Solved!!Superuser Contribution Making liked songs a Playlist

None of the below information is required. However, PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi All, I just want to know if there is w...

  • Casual Listener
  • None of the below information is required. However,  Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Or...
  • Not applicable
  • 146813 Views
  • 18 replies
  • 14 likes
  • 146813 Views
  • 18 replies
  • 14 likes

Superuser Contribution How do I fix my playlist so that I won't have to play the entire Playlist

My Playlist just shows the names of the songs in the Playlist itself, it doesn’t let me play the one I want, how do I fix this?

  • Visitor
  • My Playlist just shows the names of the songs in the Playlist itself, it doesn’t let me play the one I want, how do I fix this?
  • Not applicable
  • 361 Views
  • 2 replies
  • 0 likes
  • 361 Views
  • 2 replies
  • 0 likes

Superuser Contribution “Daylist” always shows the wrong time in title.

My daylist shows “early morning” while it’s already evening in my time zone.The daylist title time always offsets with my local time.I live in China in the time zone of utc+8.All my devices on any platform have this issue.

IMG_0641.jpeg
  • Casual Listener
  • My daylist shows “early morning” while it’s already evening in my time zone. The daylist title time always offsets with my local time. I live in China in the time zone of utc+8. All my devices on ...
  • alimac122
  • Visitor
  • 1468 Views
  • 7 replies
  • 4 likes
  • 1468 Views
  • 7 replies
  • 4 likes