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Topics with Label: music stops

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 54467 Views
  • 68 replies
  • 25 likes
  • 54467 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27726 Views
  • 5 replies
  • 0 likes
  • 27726 Views
  • 5 replies
  • 0 likes

Solved!! Spotify's music doesn't sound when my S8 is locked

PlanPremium DeviceSamsung Galaxy S8Operating SystemAndroid 9 pie My Question or IssueWhen locking my phone, after few seconds spotify's music stops. And when I unlock my phone, it starts immediately. How could I solve this?

  • Casual Listener
  • Plan Premium     Device Samsung Galaxy S8 Operating System Android 9 pie   My Question or Issue When locking my phone, after few seconds spotify's music stops. And when I unl...
  • jamesrobertwebster
  • Casual Listener
  • 16569 Views
  • 4 replies
  • 5 likes
  • Android 9
    Android Pie
    background
    music stops
    phone locked
    Samsung s8
  • 16569 Views
  • 4 replies
  • 5 likes

Superuser Contribution Downloaded songs stop playing after 5 seconds if I'm connected to a network

For the last month I've had issues with songs stopping after 5 seconds. I have my playlist downloaded and if I switch to offline mode the music plays fine. I've reinstalled the app, cleared the cache, have plenty of storage, tried different versions ...

  • Newbie
  • For the last month I've had issues with songs stopping after 5 seconds. I have my playlist downloaded and if I switch to offline mode the music plays fine. I've reinstalled the app, cleared the cache...
  • Ver
  • Spotify Legend
  • 312 Views
  • 1 replies
  • 0 likes
  • Android
    music stops
    music stops playing
  • 312 Views
  • 1 replies
  • 0 likes

Music constantly stops on Android and connection to chromecast is lost

PlanPremiumCountryBelgiumDeviceSamsung Galaxy S9 Kernel 4.9.59-15776989 Operating SystemAndroid My Question or IssueWhen my music is playing while my phone is connected to my Bluetooth headset, it constantly stopt the music and I have to restart it. ...

  • Visitor
  • Plan Premium Country Belgium Device Samsung Galaxy S9 Kernel 4.9.59-15776989   Operating System Android    My Question or Issue When my music is playing while my phone is co...
  • 544 Views
  • 0 replies
  • 0 likes
  • Android
    bluetooth
    music stops
  • 544 Views
  • 0 replies
  • 0 likes

Problems

PlanPremiumCountry USADeviceNote 9Operating SystemAndroid Oreo My Question or Issue Bunch of issues lately. The newest is ViewAlbum, View Artist & Go To Song Radio options aren't available. (See image) Also, my music will just suddenly stop playing. ...

  • Newbie
  • Plan Premium Country  USA Device Note 9 Operating System Android Oreo   My Question or Issue  Bunch of issues lately. The newest is ViewAlbum, View Artist & Go To So...
  • 357 Views
  • 0 replies
  • 0 likes
  • music stops
    Options Unavailable
    Premium not detected
  • 357 Views
  • 0 replies
  • 0 likes

Superuser Contribution Music stops or volume goes down when listening on background

PlanFree/PremiumCountry France DeviceHuawei P10 liteOperating SystemAndroid My Question or IssueHello,I have a problem with the app when I go on internet in the same time. The music stops if there is a video on the internet tab even if I don't watch ...

  • Newbie
  • Plan Free/Premium Country  France  Device Huawei P10 lite Operating System Android    My Question or Issue Hello, I have a problem with the app when I go on internet in...
  • TomLegend
  • Spotify Legend
  • 713 Views
  • 1 replies
  • 0 likes
  • Android
    music stops
    volume bug
  • 713 Views
  • 1 replies
  • 0 likes

The music stopped since your spotify account is being used on another device.

Hi, since a couple of days i'm constantly getting an audio message which says something like: "Spotify has stopped since your spotify account is being used on another device". The music is paused then. I'm sure no other device is using Spotify at tha...

  • Gig Goer
  • Hi, since a couple of days i'm constantly getting an audio message which says something like: "Spotify has stopped since your spotify account is being used on another device". The music is pause...
  • CptnJackSpearow
  • Casual Listener
  • 2351 Views
  • 7 replies
  • 7 likes
  • Android
    Chromecast Android
    music stops
  • 2351 Views
  • 7 replies
  • 7 likes

music stops playing after song ends

Whenever im listenting to music using data, the music will stop ubruptly as soon as the song ends. it wil start playing again when when I skip the track, this happens on both radio and playlist feature. I should clarify the song does not stop while i...

  • Casual Listener
  • Whenever im listenting to music using data, the music will stop ubruptly as soon as the song ends. it wil start playing again when when I skip the track, this happens on both radio and playlist featu...
  • Psychophrenes
  • Casual Listener
  • 751 Views
  • 1 replies
  • 1 likes
  • music stops
  • 751 Views
  • 1 replies
  • 1 likes

Music stops when opening other apps

I've searched for solutions and found none. I tried the battery optimization thing, and it did nothing. Half the time the music just stops, and the other half the app closes. How can this be fixed? I'm using a new Marshmallow tablet.

  • Music Fan
  • I've searched for solutions and found none. I tried the battery optimization thing, and it did nothing. Half the time the music just stops, and the other half the app closes. How can this be fixed? ...
  • hannibalhaswari
  • Music Fan
  • 562 Views
  • 3 replies
  • 0 likes
  • music stops
  • 562 Views
  • 3 replies
  • 0 likes