Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

An error occured: TRY AGAIN

An error occured: TRY AGAIN

I keep getting the message "An error occured: TRY AGAIN." I tried updating the app and my iOS. I deleted the app and insalled it agian. I also tried reatarting my iPad. Nothing works. Spotify plays just fine on my Samsung Phone, just not my iPad. Please help!!!

15174501927391782929270.jpg
Reply
2 Replies

Hey,

Thanks for reaching out. We're sorry to hear you're having trouble!

 

If this is still happening, could you let us know:


- The exact version of Spotify you're using
- The exact version of iOS you're running

- Do you have any low power modes, or cache-clearing apps enabled when this happens? 
- Does this only happen on a specific section of the app?


We'll see what we can suggest, don't worry ๐Ÿ™‚

 

Many thanks,

/M

Spotify version: 8.4.49.364

Ios: 11.2

No

it appears on everything except my playlists and home

Suggested posts