Apple Watch app is unresponsive for at least 5 seconds every time I wake up the screen

[thebertozz]

Plan

Premium

Country

Italy

Device

Apple Watch Series 7, iPhone Xs

Operating System

Watch OS 10.2, iOS 17.2

My Question or Issue

Hi, the Apple Watch app has as a very bad issue, which is that it freezes for 5 seconds or more every time I wake up the screen with the app open or I manually open the app, basically making it unusable and super frustrating. I also reinstalled everything and waited for an update but nothing has changed, I have this issue since the last three updates.

Last version I tested is: 8.8.96.395 with Watch OS 10.2 and iOS 17.2

Here's a video: https://drive.google.com/file/d/1qRHuGt8H9yv0Y4NKIdO_L1b5ISIU6iwt/view?usp=share_link

[Vasil · Accepted solution]

Hey @thebertozz,

Sorry to see this has been going on.
Could you take a look at the troubleshooting steps suggested in this FAQ article to see if they would make a difference?
In case the issue persists after this, do let us know and we'll make sure to alert the folks backstage 🙂

Many thanks in advance & happy holidays!
 

[thebertozz]

Hi and thanks for the reply! 

As strange as it may sound, after uninstalling again the app from the iPhone (and consequently from the watch) I waited a couple of days, I rebooted the devices also a couple of times before reinstalling and now everything seems fine on the watch side with the same version installed (8.8.96.395). Computer Science is a mystery sometimes 🙂 

As a heavy Watch LTE user, If something strange happens I will surely update this or create a new post as I usually do.

In the meantime, happy holidays!

[Lyubka]

Hey @thebertozz,

Thank you for your reply and confirmation.

We're glad to hear that the app is working as expected for you now. 

If you ever have any other questions in the future, feel free to post in the Community again 🙂 

Happy Holidays 🎉

[zane05d]

I am also having this issue on the Apple Watch Ultra. The app is unresponsive upon opening, making it difficult to control playback or choose another podcast. I followed the troubleshooting steps for both iPhone and watch. 

Running version 8.8.96.395 on an iPhone 15 Pro.

[Yordan]

Hey @zane05d,

In order to take a closer look into this, could you share a short video which captures this behavior in action? If possible, try logging in on another mobile device and pairing your watch with it to see if the issue persists there.

We'll be on the lookout for your reply.