Can't log in

[jarlai75]

Can't login using IPad . Message; i'm allowed use spotify 14 days abroad .

[MattSuda]

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

[jarlai75]

I did, haven't got answer yet. really annoying "feature"...

[MattSuda]

Are you a free user and traveling outside of your home country for more than 14 days?

Free users are limited to 14 days abroad, and they will have to wait until they return to continue using Spotify.

If you have moved to a different country where Spotify is available, you'll have to contact support so they can change your country. 

[jarlai75]

Hi,


Thanks. Free user for now. I'm not travelling currently. Few weeks ago I was abroad 2 days and it worked when I came back.

I just looked my profile and my country was USA. I don't know why, it should be Finland. Anyway I can't change it.

I have sent sent several help conatct but no replies. It's a pity since I like Spotify and thinking to buy Premium but very poor customer support. Not sure I want to pay them if they threat clients like this.... 😞

[MattSuda]

Sorry to hear that they aren't replying.

I have forwarded your post to the support team at Spotify. Hopefully someone will be in contact soon. The list of case numbers I have sent to support is currently backed up, so they'll look into this when they can.

If you have a case number from support, please post it here. (8 digit number)

Thanks for your patience.

[jarlai75]

Unfortunately not. Contact page says they will contact me to assign case but I haven't got any. Maybe they are just busy as you said.

[MattSuda]

I've forwarded your message on, so hopefully they'll be able to find the case without the number. 

[meahtenoha]

Hi @jarlai75 thanks for getting in touch with us. Did you reply to the confirmation email you recieved after filling in the contact form? Please reply back to that email to confirm you're still having trouble. A member of the team will get back to you shortly. 

[jarlai75]

Hi @meahtenoha  that's the one issue. Although I have sent several support request, I haven't got any confirmation email. I'm using same email  in Spotify and community as well.

[meahtenoha]

Have you checked your spam filter as well? 

[jarlai75]

Both checked, trash and spam. Nothing in there. 😞

[jarlai75]

I guess the fix is update my profile country back to Finland. But I can't do it myself. Getting frustrating now...:(

[jarlai75]

I just sent another one.

Here is message from support page but nothing in my email. Anyone knows the direct email, please?

---

Thank you!
Your message is on its way to us right now. You'll receive an email to confirm that we've received your message. We'll reply personally as soon as we can.

Check your spam folder

Our emails are occasionally filtered out. If you don't see our reply in your email inbox remember to have a look in your spam folder.
All the best,
Spotify Customer Service

---

[meahtenoha]

Hey @jarlai75 just to double check, are you checking the email inbox that is linked to your Spotify account?

[rp1918]

Hey, I am having problems with premium. I just upgarded to premium, but the change hasn't taken affect on either my mac or my iphone yet. I have tried the reinstallation method. Could you look in to the issue Meredith? (Order ID = 22186851966078)

[jarlai75 · Accepted solution]

@meahtenoha Yes it's linked.

[MattSuda]

@rp1918 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

[jarlai75 · Accepted solution]

Hey, I just doublechecked my country and srprisingly I could change my country back to Finland. Everything works fine now. thanks for everyone, this community is good channel and going to followup regurally. What comes to official spotify support, not so happy... 😞

[MattSuda]

@jarlai75 

Glad to hear it's working now!