“Die Drei ???” is not playing on my phone but works fine on my PC

[TheodoraT]

Plan

Premium

Country

Hongkong

Device

iPhone 7Max)

Operating System

iOS 14

I’ve recently joined the premium plan and I am having trouble listening to the audiobook “Die drei ???”. On my iPhone, it only shows up the title but not the actual track. However, if I try to play that audiobook my MacBook, everything is fine so I do not believe it’s because of my location or where I currently am. Other German speaking audiobooks works perfectly fine on my iPhone. I’ve tried to delete all cache and the app Spotify itself as well as clean up spaces on my phone but non of it works...

Can the team of Spotify please fix this problem as I had this problem years ago already and thus switched to another music provider because of that ongoing issue!

[Jeremy]

Hey there @TheodoraT,

Thank you for your post. 

We checked this from our end and it works fine.

Can you perform a clean reinstall of the app?

We also suggest that you try with another internet connection.

Can log in with another account on the device - such as a friend's or a family member's to see if the issue persists?

Keep us posted. We'll have an eye out for your reply 🙂

Cheers!

[TheodoraT]

I just performed a clean restart and the problem is still here. Tried using my friend’s Spotify account and she also could not play “Die drei ???”. I am able to look up for “Die drei ???” but no tracks are displayed and the total play time is also shown as 0min.

[Jeremy]

Hey there again @TheodoraT,

Thank you for your post.

Can you send us the URI for Die drei so we can make sure we're talking about the same.

Cheers 🙂

[TheodoraT]

https://open.spotify.com/user/europa.kinderprogramm/playlist/2EFyZ1biHw99zn4bNes4FP?si=zgZyQIDDSuO_w...

[TheodoraT]

Once I posted that URL on this forum, a player will show up but it says that the current track is not available in my country. However it’s working on my PC but not working on my phone..

[Alex]

Hi there folks,

Thanks for the info.

We're aware that some users are experiencing issues with playing Die Drei ??? on their mobile devices. The responsible team is informed about this, however we cannot say exactly when or if this is going to be resolved. 

One workaround around this is to add the contents of the Audiobook to a playlist, and try playing the tracks from there, rather than the Artist profile.

Hope this helps.