Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70897 Views
  • 16 replies
  • 37 likes
  • 70897 Views
  • 16 replies
  • 37 likes

Lyric problem!!!!

PlanPremiumCountry DeviceiPhone 8My Question or IssueI don’t have access to the lyric feature and I don’t know why! I’ve upgraded my phone and account like a thousand times and still doesn’t work:(. This is very frustrating because I’ve always wanted...

  • Visitor
  • Plan Premium Country   Device iPhone 8 My Question or Issue I don’t have access to the lyric feature and I don’t know why! I’ve upgraded my phone and account like a thousand times and sti...
  • Billy-J
  • Spotify Star
  • 621 Views
  • 1 replies
  • 2 likes
  • 621 Views
  • 1 replies
  • 2 likes

Solved!! “somethine went wrong”when using beta applewatch

PlanPremiumCountryChinaDevice(iPhone 11 Pro)(Apple Watch 6)Operating System(iOS 14.1)(AWOS 7.0.2)Hi,When I chosen play on "BETA Apple Watch ", the following screen always come out. *reboot the Apple watch*reinstall the Spotify app* turn on "WLAN & Ce...

IMG_2435.PNG IMG_2442.PNG
  • Visitor
  • Plan Premium Country China Device (iPhone 11 Pro)(Apple Watch 6) Operating System (iOS 14.1)(AWOS 7.0.2) Hi, When I chosen play on "BETA Apple Watch ", the following screen always come out...
  • Billy-J
  • Spotify Star
  • 1781 Views
  • 1 replies
  • 2 likes
  • 1781 Views
  • 1 replies
  • 2 likes

Apple Watch beta App

Hi,I'm using Apple Watch Spotify App under beta version. When I go cellular (with no iPhone nearby) my Spotify library becomes shorter. I mean, there ara less Artists, Albums... than in my iPhone. May you know how to solve it?

  • Casual Listener
  • Hi, I'm using Apple Watch Spotify App under beta version. When I go cellular (with no iPhone nearby) my Spotify library becomes shorter. I mean, there ara less Artists, Albums... than in my iPhone. ...
  • Billy-J
  • Spotify Star
  • 3139 Views
  • 6 replies
  • 0 likes
  • Apple Watch
    Apple Watch cellular
    Apple watch ios
    Apple Watch Spotify
    beta App Apple Watch
  • 3139 Views
  • 6 replies
  • 0 likes

Superuser Contribution Dark screen when using Apple TV to synch music to my Hi-Fi

After synchronizing my device (doesn‘t matter iPad or iPhone, iOS 13 or 14) to my Apple TV - because this one is connected with my Hi-Fi - Spotify is only be displayed at the TV screen, the iPad or iPhone screen is dark. Even by ending synchronizatio...

  • Visitor
  • After synchronizing my device (doesn‘t matter iPad or iPhone, iOS 13 or 14) to my Apple TV - because this one is connected with my Hi-Fi - Spotify is only be displayed at the TV screen, the iPad or i...
  • Alex
  • Spotify Legend
  • 1302 Views
  • 1 replies
  • 0 likes
  • 1302 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution **bleep**: SongShift

one question Spotify: Why do you care so little about your customers and their needs ?

  • Composer
  • one question Spotify: Why do you care so little about your customers and their needs ?
  • arcadelt
  • Casual Listener
  • 11343 Views
  • 5 replies
  • 4 likes
  • 11343 Views
  • 5 replies
  • 4 likes

Superuser Contribution Cant control spotify via ipod (iphone)to car head unit

PlanPremiumCountryIndonesiaDeviceIphone XOperating System(iOS 14) My Question or IssueI have trouble playing the song on spotify on my car head unit. I can play the Spotify song in my car but I have trouble doing the next song or control the song in ...

  • Visitor
  • Plan Premium Country Indonesia Device Iphone X Operating System (iOS 14)   My Question or Issue I have trouble playing the song on spotify on my car head unit. I can play the Spotify s...
  • Mario
  • Spotify Legend
  • 651 Views
  • 1 replies
  • 0 likes
  • 651 Views
  • 1 replies
  • 0 likes

Superuser Contribution Volume mishandling on apple watch presents hearing hazards

PlanPremium CountryUSA DeviceApple Watch Series 5 + iPhone Operating SystemWatchOS 6.1.1 (17S449) + iOS 13.3 (17C54) My Question or IssueThe incidents happened to me twice, which should be reproduced by the following steps:1. Pair phone with Bluetoot...

  • Casual Listener
  • Plan Premium   Country USA   Device Apple Watch Series 5 + iPhone   Operating System WatchOS 6.1.1 (17S449) + iOS 13.3 (17C54)   My Question or Issue The incidents ha...
  • Ver
  • Spotify Legend
  • 2158 Views
  • 2 replies
  • 5 likes
  • 2158 Views
  • 2 replies
  • 5 likes

Spotify removing the Recently Played section in an October 2020 app update?

Most of what and how I listen to music using Spotify is based off of the Recently Played section of the app. Once I find some albums to listen to, I’ll rotate listening to all the different albums in my Recently Played section. I was wondering if any...

  • Visitor
  • Most of what and how I listen to music using Spotify is based off of the Recently Played section of the app. Once I find some albums to listen to, I’ll rotate listening to all the different albums in...
  • 278 Views
  • 0 replies
  • 1 likes
  • 278 Views
  • 0 replies
  • 1 likes

Superuser Contribution Infinite Skip Problem

Hi everyone, I am having problems with skipping. I use an iphone 6 (iOS 10.3.2), free user and when I try to press play on playlists, it skips infinitely until it reaches the capacity per day of free skips, then displaying the image ''You discovered ...

  • Newbie
  • Hi everyone, I am having problems with skipping. I use an iphone 6 (iOS 10.3.2), free user and when I try to press play on playlists, it skips infinitely until it reaches the capacity per day of free...
  • Jeremy
  • Spotify Legend
  • 562 Views
  • 4 replies
  • 0 likes
  • 562 Views
  • 4 replies
  • 0 likes

Superuser Contribution Last song played not remembered

PlanPremiumCountryUSADeviceiPhone 8Operating SystemiOS 12IssueSeveral versions ago, the Spotify app stopped remembering the last song played in a playlist that I haven't finished listening to. The app just returns to the home screen the next time I s...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 8 Operating System iOS 12 Issue Several versions  ago, the Spotify app stopped remembering the last song played in a playlist that I haven't finis...
  • Jeremy
  • Spotify Legend
  • 2274 Views
  • 3 replies
  • 1 likes
  • 2274 Views
  • 3 replies
  • 1 likes

New Design?

Hello everyone, did Spotify release a new design of the minimized Player for iOS?My wifes Account seems to have the new design- but mine the old one. (See the Screenshots). can someone confirm? best regards

  • Newbie
  • Hello everyone,   did Spotify release a new design of the minimized Player for iOS? My wifes Account seems to have the new design- but mine the old one. (See the Screenshots).   can ...
  • Billy-J
  • Spotify Star
  • 458 Views
  • 1 replies
  • 0 likes
  • 458 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Russia Discover Weekly broken since launch

I've been trying Spotify since launch in Russia in July. The suggestions are complete garbage 99% of the time. I've imported my playlists from iTunes. Even went through and liked songs individually. But ever since launch every Discovery Weekly was ho...

  • Newbie
  • I've been trying Spotify since launch in Russia in July. The suggestions are complete garbage 99% of the time.   I've imported my playlists from iTunes. Even went through and liked songs indiv...
  • Mihail
  • Spotify Legend
  • 516 Views
  • 1 replies
  • 0 likes
  • 516 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won’t let me log on via the app

PlanPremium (trial - not expired yet, I checked )CountryAustraliaDevice(iPhone XR)Operating SystemiOS 14.01 My Question or IssueCannot log in via app. Says, “something went wrong”.Also cannot log on without password - when I try to get link to do tha...

  • Visitor
  • Plan Premium (trial - not expired yet, I checked ) Country Australia Device (iPhone XR) Operating System iOS 14.01   My Question or Issue Cannot log in via app. Says, “something went w...
  • Mihail
  • Spotify Legend
  • 4151 Views
  • 1 replies
  • 1 likes
  • 4151 Views
  • 1 replies
  • 1 likes

Superuser Contribution Hide recommended songs on personal playlists

Plan: PremiumCountry: US Device: iphone xsOperating System: ios13 My Question or Issue:Why tf can't I hide the recommended songs on my iphone anymore? IDK why Spotify continues to use the recommended songs feature, I hate it and so does everyone I kn...

  • Casual Listener
  • Plan: Premium Country: US   Device: iphone xs Operating System: ios13   My Question or Issue: Why tf can't I hide the recommended songs on my iphone anymore? IDK why Spotify con...
  • Mario
  • Spotify Legend
  • 791 Views
  • 1 replies
  • 0 likes
  • 791 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have a weird question that people may have noticed

This is a weird question, but how come Spotify Web Player has more access to things than Spotify for iPhone 6?For example, I can switch the order of my songs and choose certain songs to play and can actually copy paste the playlist but on my phone, I...

  • Roadie
  • This is a weird question, but how come Spotify Web Player has more access to things than Spotify for iPhone 6? For example, I can switch the order of my songs and choose certain songs to play and ca...
  • Alex
  • Spotify Legend
  • 363 Views
  • 2 replies
  • 0 likes
  • 363 Views
  • 2 replies
  • 0 likes

Superuser Contribution Tracks not playing unless in liked

Songs will often not play when selected from search or within albums even if they are downloaded. Songs will usually play once they are added to liked. I have reinstalled the app multiple times and erased all of my downloads. I continue to have the s...

  • Regular
  • Songs will often not play when selected from search or within albums even if they are downloaded. Songs will usually play once they are added to liked. I have reinstalled the app multiple times and e...
  • Mihail
  • Spotify Legend
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I add to my queue in the most recent version?

I’ve been desperately searching to find out where my add to queue button is and I can’t find it. I’ve tried the 3 dots in the top right corner and consulted many online forums to see if anyone else is having this problem. I also can’t find the repeat...

  • Visitor
  • I’ve been desperately searching to find out where my add to queue button is and I can’t find it. I’ve tried the 3 dots in the top right corner and consulted many online forums to see if anyone else i...
  • Ivan
  • Spotify Legend
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists only play one song

Plan: PremiumCountry: United StatesDevice: iPhone 7Operating System: iOS 13.6.1 My Question or IssueFor the past few weeks, whenever I have tried to play one of my playlists, Spotify will play only one song from the playlist before reverting back to ...

  • Visitor
  • Plan: Premium Country: United States Device: iPhone 7 Operating System: iOS 13.6.1   My Question or Issue For the past few weeks, whenever I have tried to play one of my playlists, Spotify...
  • Ver
  • Spotify Legend
  • 2715 Views
  • 1 replies
  • 0 likes
  • 2715 Views
  • 1 replies
  • 0 likes

Superuser Contribution CarPlay and Downloaded albums and playlists

PlanPremiumCountryBrazilDeviceiPhone 8Operating SystemiOS 14 My Question or IssueLet's talk about safety. I used to listen to music with CarPlay while driving. Spotify does not display an icon to downloaded albums or playlists on the touchscreen. So,...

  • Gig Goer
  • Plan Premium Country Brazil Device iPhone 8 Operating System iOS 14   My Question or Issue Let's talk about safety. I used to listen to music with CarPlay while driving. Spotify does n...
  • Mihail
  • Spotify Legend
  • 563 Views
  • 1 replies
  • 1 likes
  • 563 Views
  • 1 replies
  • 1 likes

Superuser Contribution Google Home casting

Whenever I try to play music on my google home it automatically skips as many songs as it can until it gets to ads. After the ads are over it plays 10 seconds of a song then stops. However on the app it says it’s still playing on there. And the googl...

  • Newbie
  • Whenever I try to play music on my google home it automatically skips as many songs as it can until it gets to ads. After the ads are over it plays 10 seconds of a song then stops. However on the app...
  • Alex
  • Spotify Legend
  • 386 Views
  • 1 replies
  • 2 likes
  • 386 Views
  • 1 replies
  • 2 likes