HEEEEEEELP ME 😭

[kathelynalmeida]

Good morning!

    I have an iPad 3rd generation is an iPod 5th generation all are updated but I face difficulties to use Spotify. The application opens, I select a song and then it closes itself. Can someone help me please?

[Hubo · Accepted solution]

Hey @kathelynalmeida! Welcome to the Spotify Community!

Help's here! -- Could you try a quick reinstall of the Spotify app with these steps? Let me know how you get on! 🙂

Have a great day!

[kathelynalmeida]

I've done it a thousand times and it's no use. Do you have any other way to help me?

[Hubo]

Hey @kathelynalmeida! 

Got it! How much space have you got left on your device? Also, what Spotify and iOS version are you rocking? Let me know! 🙂

Have a great day!

[kathelynalmeida]

Ipad: 1,7GB 

ipod: 27,2GB

[Hubo]

Hey @kathelynalmeida!

Alright, thanks! What Spotify and iOS version are you rocking? Also, if you have any screenshots which could be helpful, it'd be great if you could attach those.

Thanks for your patience with this one!