Spotify Community

Martakappanera · 2019-02-16

Plan

Free

Country

Italy

Device

IPad Air

Operating System

IOS 11

My Question or Issue

I can't find my albums and artists in the library.

Since yesterday Spotify shows that I only have 6 albums and 3 artist and I don't know how to recover my music.

Billy-J · 2019-02-16

Hey @Martakappanera, and welcome to the community.

Hope you're doing great!

Could you try doing a clean reinstall of the app? If that doesn't help, please send me a screenshot of the error messages being shown (if possible) and provide me the following info:

Device name
Operating system (exact)
App version

Keep me posted 🙂

Billy-JSpotify Star

Help others find this answer and click "Accept as Solution".

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Note: I'm not a Spotify employee.

View solution in original post

Billy-J · 2019-02-16

Hey @Martakappanera, and welcome to the community.

Hope you're doing great!

Could you try doing a clean reinstall of the app? If that doesn't help, please send me a screenshot of the error messages being shown (if possible) and provide me the following info:

Device name
Operating system (exact)
App version

Keep me posted 🙂

Billy-JSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

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