Only plays one song and then no more

[aleema]

My Spotify can only play one track and after that I can´t listen to more tracks, the next track doesn´t start. I have a premium account and I have paid the bill (I have had the same Premium-account for several years).  I have logged in and out and I have deleted the app and tried to re-install it again, but it doesn´t work anyway. What´s the problem???

[OviiiOne]

Hey there!

Don't worry, I'll escalate this to staff!

Can you let me know your device, OS version and Spotify version?

[aleema]

iOS 9.2.1 and the Spotify-version is 5.1.0.1019

Thanks!

[cittauk]

This has been ongoing since the latest update a few weeks ago. There's another user having the same issues using Spotify in his car & I seem to share both of your problems.
If using Spotify on my iPhone I seem to get 2-3 tracks to play before it abruptly stops & the App crashes. In the car it's worse in that it automatically switches to Apple i-play & I have to switch to my radio as otherwise I'm using data allowance on my mobile. Even as a paying Premium member it seems Spotify are not remotely interested in resolving this despite the Community blogging constantly about this. I fear Spotify will become the new Nokia & Apple or another competitor will step up to the mark for customer service & folk will migrate fast.
Sort it out Spotify before I cancel my subscription at the end of the month.

[Hotblack]

I'm having similar issues (my playlists have also gone) with the same app and ios version. I wonder if this is only happening to a subset of users?

Perhaps there are some localised data issues or a/b testing going on that triggered this? As in my instance the issue did not correlate with an app update. If there have indeed been issues for a few weeks that is indeed very worrying. I'd have thought Spotify would want to gather more data to isolate the issue.

[cittauk]

I'm not sure Hotblack if it's only those on 5.1.0.1019 & iOS but you would think Spotify would act to remedy it after 18 days or more.

[Hotblack]

I would indeed. But it's obviously not a problem everyone is experiencing so what I'm really surprised about is if there have been no efforts to gather more data and look for patterns. 

I've done a bit more testing my end and things are working for me with 5.1.0.19 on an iPhone 4 (iOS 😎 so this could be an issue with certain hardware/OS combinations. Although I only started seeing this a few of days ago. My post is here. 

You never know, maybe they've already got a fix lined up and are waiting for the new release. Although again I'd expect some acknolodgement of the problem. 

[jcmunster]

I've got the same problem since today.. I thought it was my earphone, but it wasn't. It's very frustrating and I hope it will be fixed soon, otherwise it's bye bye spotify

[Hotblack]

Interesting. Can you let us know what device, OS and spotify version you're using?

[jcmunster]

Thanks for the quick reply,

I'm using an iPhone 6s, ios 9.2.1 and spotify version is 5.1.0.1019

Cheers,
Joëlla Munster

[OviiiOne · Accepted solution]

Hey @aleema!

Can you try restarting your device by pressing Home + lock for 10 sec.

If that doesn't help, can you try logging in using another account and see if the same happens?

[Hotblack]

A full device restart helped my problems (even when uninstalling and reinstalling didn't). This imploes an application problem that needs to be addressed, if you've got direct access to spotify support/devs can this be raised? Thanks.

Hope it works for others.

[OviiiOne]

Sure! 

Glad it's working now!

Enjoy the music!