¿Por qué no puedo avanzar o retroceder en el tiempo de una canción?

[25604840]

Cuando quiero adelantar un poco para llegar a determinada parte de una canción, no se me permite realizar dicha acción, ya que no aparece el círculo de la barra del tiempo de la canción.

[MihailY]

Hey,

Thanks for posting in the Community. We hope you don't mind us replying in English.

Can you please let us know your device model, OS version and Spotify version and send us a few screenshots of how things look on your end so we can investigate further?

Keep us posted.

[25604840]

 

No problem with your answer in English, on the contrary, I appreciate your answer, which tests my knowledge with English.

My device is an iPhone 13 Pro, with the latest version of iOS.

 

[MihailY]

Hey @25604840,

Thanks for getting back to us.

Have you tried running a clean reinstall of the app as described here? It would also be really helpful if you could ask a friend or a family member to log in on your device and check if the issue persists in their account.

Let us know how it goes.

[Mariaj09]

Tengo el mismo problema,  ya borré el caché, borré  y volví a instalar la app y no funciona. Podrían ayudarme? 

[Lyubka]

Hey @Mariaj09,

Thank you for your reply in this thread.

Great troubleshooting so far! It's also a good idea to check if this happen while using a different internet connection.

We'd suggest that you try logging into a friend or a family member's device to check if you'll experience the same. This will help us understand if the issue is device related.

On another note, you mentioned you've reinstalled the app, but have you followed the steps in the link that @MihailY shared in his reply? There are a few extra steps in the article and by following them - you'll make sure that all old files that might be causing trouble are gone and you have the latest version of the app.

Hope this helps. Let us know how it goes. 

[Skapunk47]

Tengo el mismo problema desde hace dos días. Creo que con la

actualización del ultimo iOS

[Alex]

Hi folks,

Can you please let us know the following info, if you haven't already:

- Device model and OS version

- Spotify app version

We'll be on the lookout for your replies.

[leoCanciones]

me pasa lo mismo, soy de android 

[Vasil]

Hey @leoCanciones,

Hope you don't mind us replying in English 🙂

Have you tried the abovementioned steps by @MihailY?
And, aside from this, note that seeking is a Premium-only feature.
If you're on free, what is described in this thread is the expected app behaviour.

Keep us posted on how things go!

[IsabellaEcheverry]

Me pasa lo mismo ,ya reinicié mi dispositivo, lo actualizé y desinstalé y volví a instalar la app...¿que es lo que pasa? ¡¡ayuda!!!

[EddyFight39]

Confirmo, iOS 17, no puedo adelantar canciones como hacía en Android 

[The0bserver]

Necesito contactar con soporte está fallando mi aplicación 

[The0bserver]

 Necesito ayuda con mi app

[The0bserver]

Alguien me puede ayudar no puedo retroceder la canción 

[Maykolvw17]

I have the same problem to date, I have a Xiaomi t11 pro phone, with the latest update called hyperOS. The problem has not yet been solved? What can we do. I appreciate your in advance

[Yordan]

Hi there folks,

As noted previously, this feature is limited to Premium users at the moment. If you already have Premium, you might be logged in to another free account instead. This article will help you get locate the correct one.

If you're on iOS, note that you'll need to drag the progress bar in order to seek in the track.

Hope this clears things up.