Spotify not working at all

[beckyd991]

It won't let me play any music at all on any device I've tried to log in on it will only let me shuffle play and even though I have Spotify premium it won't let me download any music

[abilea]

Hey @beckyd991, I'm sorry to hear that you're experiencing trouble! I'm going to try to help you out as best as I can. 

Fist, let's make sure you're using the right account. Check your subscription page- your status should be premium. If it says free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details. If it says premium, try logging out of the app and then back in. If you still cannot play your music, try reinstalling the app. You can find a guide to do so here. 

I hope this helps! Let me know if it is still giving you trouble.