Sudden change in appearance & operation

[paulfguitar]

Hi. I have Spotify Premium and use it on an iPad Air device. One of the main reasons I use it is (being a musician) to assist with learning songs so pausing and rewinding are essential operations.  Suddenly in the last few days at some stage the playback screen format has changed and I can no longer rewind to start, forward to finish or drag the position indicator to another spot on the track to listen to a different part of the song - or go back & forth over a certain section several times.  What happened and where did these capabilities disappear to? Moreover, how do I get them back because to rewind anything I have to go back to the start and play the whole song again and to find a spot in the song I can't just drag the cursor forward, I have to wait for it to come around... This is a MAJOR annoyance to me and I might well have to cancel my subscription as a result.

[osornios]

Hey @paulfguitar,

The functionality should still be in the app. Try deleting and reinstalling the app to see if that fixes it.

Hope it helps. 🙂

[paulfguitar]

Thank you!! That's it fixed!!

I've done that with so many things in the past but it never occurred to me... However I did lose all my playlists and stuff... But I can deal with that.

Many, many thanks!

[osornios]

@paulfguitar

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with your music.