White bar at bottom while playing video

[Petar89]

White var at bottom won't dissapear while playin video.

Plan

Premium

Country

Montenegro

Device

(Iphone 14)

Operating System

(iOS 18.3)

My Question or Issue

While playing video white bar at the bottom won't dissapear.

[OscarDC]

Hey @Petar89,

Thank you for reaching out to the Community and welcome.

To start investigating this behavior, we'd first recommend performing a clean reinstall of the app as it may be helpful in getting rid of any cache that might be causing trouble. If you haven't tried yet, we'd recommend following the steps mentioned in this article. 

If the issue persists, would you mind confirming if the line you mentioned appears in portrait and full-screen mode or just full screen?

Lastly, include in your next response the Spotify version you're currently running to continue investigating the case.

We'll be waiting for your response. 

[Petar89]

just full screen mode, spotify version 9.0.16.583.

[Novy]

Hey @Petar89,

Thanks for the info. 

Just to confirm, has this started recently? Have you noticed this behavior when using a different device or is it just happening on your iPhone?

It'd be helpful if you could send over some screenshots or a screen recording where we can take a better look at the issue. If you decide to send a video, you can attach it to your next response or upload it to another platform like YouTube or Google Drive and send a link to it. Make sure to hide any personal or sensitive information, and to give it the relevant permissions if you decide to upload it somewhere else.
 

Keep us posted.

[Petar89]

I did not watched videos on spotify before so i don't know when this started.

I tried to play video on another device Iphone 15 and it is happening on that device too.

Screenshoot link 

https://ibb.co/n81DYGVk

[Ivelina]

Appreciate the cooperation, @Petar89!

Unfortunately we couldn't access the screenshot. Could you try to attach it to your next response via the Insert Image option in the post editor?

It would be very helpful if you could also send us the other iPhone's iOS-version, as well as the Spotify-versions on both phones.

Thanks and we'll be on the lookout.

[Petar89]

Other iphone ios version 18.3 my spotify version 9.0.16.583 other iphone is same spotify version 9.0.16.583.

Attached find screenshot.

[Novy]

Hey @Petar89,

Thanks for this info. We've reported this internally, and will get back to you as soon as we hear from our teams. 

Cheers!