Help - iOS

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
3 weeks ago
Rastereyes
Casual Listener
81724 Views
19 replies
37 likes

81724 Views
19 replies
37 likes

Can't search, only filter

When I go to search Spotify's catalogue, I only get a filter option. So, I can only search the songs I've already saved and nothing new. Is there a setting to change the search bar back into, well, an actual search bar?

Dascott
Casual Listener
When I go to search Spotify's catalogue, I only get a filter option. So, I can only search the songs I've already saved and nothing new. Is there a setting to change the search bar back into, well, a...
2016-01-31 3:29:03 AM
2016-01-31 3:33:31 AM
Dascott
Casual Listener
294 Views
1 replies
0 likes

294 Views
1 replies
0 likes

Songs in offline mode unsync without reason

Some songs in playlists wich have been selected as offline, are suddenly "unsynced" not being available in offline mode, therefore I have to "download" them again. Is quite annoying, specially when you are somewhere without WIFI (travel, journey, etc...

cmunozro
Newbie
Some songs in playlists wich have been selected as offline, are suddenly "unsynced" not being available in offline mode, therefore I have to "download" them again. Is quite annoying, specially when y...
2012-04-10 5:34:10 PM
2016-01-30 10:57:46 PM
systemupgrade
Newbie
2415 Views
4 replies
5 likes

2415 Views
4 replies
5 likes

can't play individual song

New to Spotify free. Trying to play individual songs on iPhone 5s. Use search to find song. I find the song but it shows the album and an option to "follow" and "shuffle". I can't seem to play the specific song. Can someone help me? I also have Spoti...

ctm2
Casual Listener
New to Spotify free. Trying to play individual songs on iPhone 5s. Use search to find song. I find the song but it shows the album and an option to "follow" and "shuffle". I can't seem to play the sp...
2016-01-30 10:41:22 PM
421 Views
0 replies
0 likes

421 Views
0 replies
0 likes

Spotify no longer syncs new songs I've requested to download

For some reason Spotify no longer downloads songs I wish to listen to offline on my iPhone 6. (IOS software up to date). Originally I though this was due to an issue with my old iPhone 6, however I'm now using a brand new one and I'm still having the...

Alexa1591
Casual Listener
For some reason Spotify no longer downloads songs I wish to listen to offline on my iPhone 6. (IOS software up to date). Originally I though this was due to an issue with my old iPhone 6, however I'm...
2016-01-30 12:43:47 PM
2016-01-30 6:26:42 PM
MaryS
Roadie
845 Views
6 replies
0 likes
Spotify not syncing
Spotify offline

845 Views
6 replies
0 likes

Spotify family plan

I have Spotify premium and want to upgrade to the family plan but everytime I try to it saysUnfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer service team who can help you further....

ThatOneKewlGuy
Newbie
I have Spotify premium and want to upgrade to the family plan but everytime I try to it says Unfortunately, there is no support at the moment to make this type of change to your subscription. Cont...
2016-01-29 9:43:29 PM
2016-01-30 6:16:00 PM
kbrooksc
Community Legend
852 Views
1 replies
0 likes

852 Views
1 replies
0 likes

Spotify on new phone

I received a new work phone and I downloaded Spotify. I have a premium account. When I attempt to log into my new phone I receive and error that I have already "created an account with this email address". How can I switch the account from my old pho...

Murphy2
Casual Listener
I received a new work phone and I downloaded Spotify. I have a premium account. When I attempt to log into my new phone I receive and error that I have already "created an account with this email add...
2016-01-30 3:18:55 PM
2016-01-30 3:25:47 PM
Murphy2
Casual Listener
221 Views
1 replies
0 likes

221 Views
1 replies
0 likes

Solved!! Not syncing

I'm having problems syncing songs for available offline on my iPhone 6. It won't sync new songs I put into my playlists. Trouble started a couple of weeks ago. Have tried the solutions from troubleshooting page in help section. Anyone else having the...

northsoul
Casual Listener
I'm having problems syncing songs for available offline on my iPhone 6. It won't sync new songs I put into my playlists. Trouble started a couple of weeks ago. Have tried the solutions from troublesh...
2016-01-25 10:19:04 PM
2016-01-30 2:54:40 PM
northsoul
Casual Listener
659 Views
1 replies
0 likes
syncing

659 Views
1 replies
0 likes

Solved!! iPhone 5s Spotify freeze

My Spotify app is in a constant freeze mode, trying to fetch an update or something. I've tried to delete the app and download again, still the same happens. Please advise!!

Petraaa
Casual Listener
My Spotify app is in a constant freeze mode, trying to fetch an update or something. I've tried to delete the app and download again, still the same happens. Please advise!!
2016-01-29 3:58:16 PM
2016-01-30 8:41:36 AM
Petraaa
Casual Listener
1203 Views
3 replies
0 likes
iPhone 5s Spotify freeze

1203 Views
3 replies
0 likes

Missing Chromecast icon on Android app

I have searched ages on here and on the Chromecast forums. There seems to be lots with the same problem but I've given up trying to find any solutions!I have a Chromecast 2 on the same network as my phone and pc, the latest Chromecast firmware, the n...

Garawa
Casual Listener
I have searched ages on here and on the Chromecast forums. There seems to be lots with the same problem but I've given up trying to find any solutions! I have a Chromecast 2 on the same network as...
2016-01-25 9:54:16 AM
2016-01-30 7:41:58 AM
Garawa
Casual Listener
3654 Views
3 replies
0 likes

3654 Views
3 replies
0 likes

A song won't start from the beginning.

I have a lowkey obsession with Twenty One Pilots and I have them on repeat all the time. But one of their songs won't start from the beginning on my iPhone. It works perfectly fine on the Play web Browser on my ChromeBook, but it won't on my phone. I...

MajiBuscus
Newbie
I have a lowkey obsession with Twenty One Pilots and I have them on repeat all the time. But one of their songs won't start from the beginning on my iPhone. It works perfectly fine on the Play web Br...
2016-01-30 3:25:03 AM
2016-01-30 3:37:21 AM
Bittencourt
Spotify Star
1163 Views
1 replies
0 likes

1163 Views
1 replies
0 likes

"available offline" tracks not downloading

I am using my spotify premium account on my iphone 6s. For some reason my phone stopped downloading the songs that I want to be available offline. It is definitely not an issue of having enough room on my phone... I can't figure it out. Help?

user-removed
Visitor
I am using my spotify premium account on my iphone 6s. For some reason my phone stopped downloading the songs that I want to be available offline. It is definitely not an issue of having enoug...
2016-01-29 3:45:01 AM
2016-01-30 3:28:52 AM
Bittencourt
Spotify Star
340 Views
3 replies
0 likes

340 Views
3 replies
0 likes

App Stops Playing Music When I Exit, Never Did That Before

I recently downloaded the Spotify app. It usually kept playing the music, while I did other things on my iPad. Today, I tried it, and as soon as I went out of the app, the music stopped. How can I fix this? I haven't touched anything in settings. Tha...

xristinapps
Newbie
I recently downloaded the Spotify app. It usually kept playing the music, while I did other things on my iPad. Today, I tried it, and as soon as I went out of the app, the music stopped. How can I fi...
2016-01-29 11:50:25 PM
2016-01-29 12:05:47 AM
Bittencourt
Spotify Star
239 Views
1 replies
0 likes

239 Views
1 replies
0 likes

moving abroad

Hi, I spend six months in Holland and now just got back from the UK. Spotify however, thinks that I'm on holidaya and wont let me log in. saying, "Cant use Spotify for over 14 days abroad "

Fe10
Newbie
Hi, I spend six months in Holland and now just got back from the UK. Spotify however, thinks that I'm on holidaya and wont let me log in. saying, "Cant use Spotify for over 14 days abroad "
2016-01-29 11:13:49 PM
2016-01-29 11:46:37 PM
Bittencourt
Spotify Star
235 Views
1 replies
0 likes

235 Views
1 replies
0 likes

local files not syncing

Sorry if this has been asked a million times before but...I recently put some new music that I purchased on my computer. It shows up in my local files on my desktop app, and I have sharing turned on etc. I created new playlist of this new music and a...

11TravisSmith11
Newbie
Sorry if this has been asked a million times before but... I recently put some new music that I purchased on my computer. It shows up in my local files on my desktop app, and I have sharing tu...
2015-07-20 7:55:20 PM
2016-01-29 9:13:00 PM
johnsta13
Casual Listener
487 Views
2 replies
1 likes

487 Views
2 replies
1 likes

bad sound quality

Ive being using the premiun service for two months on my several mobile devices without any problem; recently the sound quality has decreased on my ios 6 iphone , the music sounds distorded and even though Ive tried to upgrade the quality the sound d...

pipedos
Casual Listener
Ive being using the premiun service for two months on my several mobile devices without any problem; recently the sound quality has decreased on my ios 6 iphone , the music sounds distorded and even ...
2012-12-13 11:58:07 PM
2016-01-29 6:26:50 PM
Yelland11
Newbie
6802 Views
15 replies
0 likes

6802 Views
15 replies
0 likes

Solved!! If I delete the Spotify app on Ipad to clear the cache will it also delete my offline playlist?

Hello, I was just wondering if I deleted the spotify ipad 2 app to clear my cache since their isn't a button to do this will this also delete my offline playlist too? I know the playlist will be there, but will I have to download all the songs again?...

exiledone1
Gig Goer
Hello, I was just wondering if I deleted the spotify ipad 2 app to clear my cache since their isn't a button to do this will this also delete my offline playlist too? I know the playlist w...
2012-06-14 7:19:32 PM
2016-01-29 7:15:22 AM
Lolly1
Casual Listener
8318 Views
3 replies
0 likes

8318 Views
3 replies
0 likes

Solved!! Wireless speakers for spotify

You know some wireless speakers to those who can pass lists spotify without puncturing the iphone?

Pajarracos
Newbie
You know some wireless speakers to those who can pass lists spotify without puncturing the iphone?
2012-02-22 11:30:07 AM
2016-01-29 6:35:05 AM
godsbestlove
Newbie
10983 Views
9 replies
0 likes

10983 Views
9 replies
0 likes

How to stop spotify from automatically syncing albums and playlists across different devices

I am having this frustrating issue, and I have searched online and not found an answer. Is it possible for spotify to not automatically download songs to a certain device? I have spotify on my android phone, and it is great. My phone has 64gb, so I c...

jthoma1
Regular
I am having this frustrating issue, and I have searched online and not found an answer. Is it possible for spotify to not automatically download songs to a certain device? I have spotify on my androi...
2016-01-28 5:09:00 PM
2016-01-29 3:08:23 AM
jthoma1
Regular
621 Views
1 replies
1 likes

621 Views
1 replies
1 likes

why am i offline when i have this speed?!

I just listened to music on 4G connection. It was no problem.

pulphea
Newbie
I just listened to music on 4G connection. It was no problem.
2016-01-28 9:37:36 PM
2016-01-28 12:06:48 AM
Bittencourt
Spotify Star
206 Views
1 replies
0 likes

206 Views
1 replies
0 likes

Problems with synchronisation - it just won't download the songs :/

Hello Spotify Community,It's been a few weeks since my playlists don't want to sync anymore on my iPhone. I mean it won't download the songs for offline listening, despite a huge amount of available storage space... It doesn't matter if my iPhone is ...

arthur404
Regular
Hello Spotify Community, It's been a few weeks since my playlists don't want to sync anymore on my iPhone. I mean it won't download the songs for offline listening, despite a huge amount of availa...
2016-01-28 12:05:12 PM
2016-01-28 7:57:40 PM
arthur404
Regular
490 Views
6 replies
0 likes

490 Views
6 replies
0 likes

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