Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 81154 Views
  • 19 replies
  • 37 likes
  • 81154 Views
  • 19 replies
  • 37 likes

Send to.

Whenever I want to send a track, album or playlist to a friend, it only appear those who are my friends on Facebook, but not those who are my friends only on Spotify. This problem happens only on my iPhone & iPad but not on my PC. Does anybody knows ...

  • Newbie
  • Whenever I want to send a track, album or playlist to a friend, it only appear those who are my friends on Facebook, but not those who are my friends only on Spotify. This problem happens only on my ...
  • 314 Views
  • 0 replies
  • 0 likes
  • 314 Views
  • 0 replies
  • 0 likes

been logged out because it's being used somewhere else.

So, this is happening all of the time after the latest updates. Happening on pc, ipad, and iphone, even when the software is only running on one of them at a time. I found a thread saying that if I go to my account, I can Signout Everywhere, so I tri...

  • Casual Listener
  • So, this is happening all of the time after the latest updates.  Happening on pc, ipad, and iphone, even when the software is only running on one of them at a time.  I found a thread saying...
  • driveflanger
  • Community Legend
  • 641 Views
  • 1 replies
  • 0 likes
  • ipad 3
    iPhone 5S
  • 641 Views
  • 1 replies
  • 0 likes

my premium stopped working yesterday and I have tried everything, please help!

I tried everything the community and the Internet has said to do to try and get it working again and nothing seems to have worked. someone please help me!!

  • Newbie
  • I tried everything the community and the Internet has said to do to try and get it working again and nothing seems to have worked. someone please help me!!
  • 291 Views
  • 0 replies
  • 0 likes
  • 291 Views
  • 0 replies
  • 0 likes

Solved!! Queue messed up after pausing

Recently (since 3.4 or 3.5) I've been finding that when playing an album, if I pause the track while it's playing in the background (either via Bluetooth controls or when accessing another app that takes control of audio), when I return to the app, t...

  • Regular
  • Recently (since 3.4 or 3.5) I've been finding that when playing an album, if I pause the track while it's playing in the background (either via Bluetooth controls or when accessing another app that t...
  • TheEponymousBob
  • Regular
  • 580 Views
  • 1 replies
  • 0 likes
  • 580 Views
  • 1 replies
  • 0 likes

problem spotify app

i have a problem,from the pc tolog in spotify me, but from my iphone 5s i still say "login failed" i do not understand why, i tried to reinstall app,change password, connect to the 4g and wifi but nothing.i'm not log to spotify!

  • Casual Listener
  •    i have a problem,from the pc tolog in spotify me, but from my iphone 5s i still say "login failed" i do not understand why, i tried to reinstall app,change password, connect to the 4g a...
  • mike_vengeance
  • Roadie
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Solved!! Use local files on external hard drive?

Hi Is it possible to use spotify to play my local files, which are on a networked external hard drive? if so, how? if not, any chance this might be coming soon? Cheers M

  • Newbie
  • Hi   Is it possible to use spotify to play my local files, which are on a networked external hard drive? if so, how? if not, any chance this might be coming soon?   Cheers   M
  • mike_vengeance
  • Roadie
  • 3068 Views
  • 1 replies
  • 0 likes
  • external hard drive
    local files
    network
  • 3068 Views
  • 1 replies
  • 0 likes

Spotify Premium not working on iOS app.

On my laptop it's showing as a premium account but on my i-phone it's a free account. £9.99 has been taken out of my account each month so I know I have paid for the premium account. I have followed all the suggestions on the website but nothing seem...

  • Newbie
  • On my laptop it's showing as a premium account but on my i-phone it's a free account.  £9.99 has been taken out of my account each month so I know I have paid for the premium account. I have fol...
  • mike_vengeance
  • Roadie
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

I lose all my music

I have an iPhone 6. Today I was having trouble getting my music to sync so I decided to log out of my spotify account and shut down my phone. When everything reloaded and I finally logged back into my spotify account my premium prescription was over ...

  • Casual Listener
  • I have an iPhone 6. Today I was having trouble getting my music to sync so I decided to log out of my spotify account and shut down my phone. When everything reloaded and I finally logged back into m...
  • mike_vengeance
  • Roadie
  • 606 Views
  • 1 replies
  • 0 likes
  • 606 Views
  • 1 replies
  • 0 likes

Syncing to an iphone

How do I sync from my Mac to an iphone. I reloaded Spotify because my iphone kept cutting out but now I have reloaded it I cannot access the playlists on my Mac.

  • Newbie
  • How do I sync from my Mac to an iphone. I reloaded Spotify because my iphone kept cutting out but now I have reloaded it I cannot access the playlists on my Mac. 
  • mike_vengeance
  • Roadie
  • 416 Views
  • 1 replies
  • 0 likes
  • 416 Views
  • 1 replies
  • 0 likes

Phone Not Showing Up in Devices

i know i am asking a question that has been asked plenty of times, but my phone will not show up under devices. i have restarted my router, restarted my phone, made sure both computer and phone are connected to the same wifi, disabled mcaffee complet...

  • Newbie
  • i know i am asking a question that has been asked plenty of times, but   my phone will not show up under devices. i have restarted my router, restarted my phone, made sure both computer and ph...
  • mike_vengeance
  • Roadie
  • 424 Views
  • 2 replies
  • 0 likes
  • 424 Views
  • 2 replies
  • 0 likes

Premium upgrade purchased through iTunes not recognised

I purchased 1 month premium upgrade on my iPad via my iTunes account and got an email receipt confirming the purchase from iTunes. This was 2 weeks ago. My spotify account appears to have no record of this purchase at all. Before posting this message...

  • Casual Listener
  • I purchased 1 month premium upgrade on my iPad via my iTunes account and got an email receipt confirming the purchase from iTunes.  This was 2 weeks ago.  My spotify account appears to have...
  • mike_vengeance
  • Roadie
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Device not syncing (Iphone)

Hi I have had this problem for months now. My iphone device does not show up on Mac. I have followed Spotify help advice and proceedures with out resolution. Includng checking the UPnp. I have removed and resynced, reset, reloaded. Offline has been d...

  • Casual Listener
  • Hi   I have had this problem for months now.  My iphone device does not show up on Mac.  I  have followed Spotify help advice and proceedures with out resolution.  Includng...
  • mike_vengeance
  • Roadie
  • 318 Views
  • 1 replies
  • 1 likes
  • 318 Views
  • 1 replies
  • 1 likes

Solved!! How do I add albums/artists/songs to a playlist?

I'd like to add albums and artists to a playlist. I can click the '...' button to add a single song to a queue, and then once in the queue, I can add it to the playlist (which is absolutely a HORRIBLE way to do it), but when I click '...' for an arti...

  • Regular
  • I'd like to add albums and artists to a playlist. I can click the '...' button to add a single song to a queue, and then once in the queue, I can add it to the playlist (which is absolutely a HO...
  • user-removed
  • Not applicable
  • 995 Views
  • 10 replies
  • 0 likes
  • 995 Views
  • 10 replies
  • 0 likes

Solved!! iPad app crashes

I've just updated my Spotify app on my iPad and Spotify crashes I have iOS 9 can you fix this asap

  • Casual Listener
  • I've just updated my Spotify app on my iPad and Spotify crashes I have iOS 9 can you fix this asap
  • Rechenmacher
  • Newbie
  • 4042 Views
  • 11 replies
  • 0 likes
  • 4042 Views
  • 11 replies
  • 0 likes

Spotify stops when iPhone goes in standby.

My Spotify on iPhone stops playing when i turn OFF the screen og going to another app (non Music apps).. It startet after i updated the Spotify app. Hos Can i have background Music again?

  • Newbie
  • My Spotify on iPhone stops playing when i turn OFF the screen og going to another app (non Music apps).. It startet after i updated the Spotify app. Hos Can i have background Music again?
  • powerbone
  • Newbie
  • 4240 Views
  • 7 replies
  • 3 likes
  • background
    iOS 8
  • 4240 Views
  • 7 replies
  • 3 likes

Unsyncing an iPod Touch

So I need to disable offline on my old iPod Touch cause it no longer gets used anymore but when I go to remove it from my devices it doesn't go under iPod touch it goes under iPhone and all 3 devices I have synced for offline play are registered as i...

image.jpg
  • Newbie
  • So I need to disable offline on my old iPod Touch cause it no longer gets used anymore but when I go to remove it from my devices it doesn't go under iPod touch it goes under iPhone and all 3 devices...
  • nunnnun
  • Community Legend
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

BMW integration iOs 8.3 and Spotify 3.6.0.923

I use the spotify app version 3.6.0.923 with Apple iOS 8.3 on a iPhne 4S connected with Snap-In adapter of BMW F31.Since the last update I can choose the next title with the iDrive Controller. Everytime it will be disconnected.Furthermore, spotify do...

  • Newbie
  • I use the spotify app version 3.6.0.923 with Apple iOS 8.3 on a iPhne 4S connected with Snap-In adapter of BMW F31. Since the last update I can choose the next title with the iDrive Controller. Ever...
  • 283 Views
  • 0 replies
  • 0 likes
  • 283 Views
  • 0 replies
  • 0 likes

offline mode iPhone

I can't put my Spotify to offline mode becaus connect is running... how do I disable this, or how can i turn my spotify to offline mode?

  • Newbie
  • I can't put my Spotify to offline mode becaus connect is running... how do I disable this, or how can i turn my spotify to offline mode?
  • Teresa
  • Roadie
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Album restricted to playback on mobile?

Hi all, Is it possible that an album is restricted to be played at a mobile app? I'd like to listen to the Rio 2 Soundtrack album (https://open.spotify.com/album/3ehRRrkC0MAQ9ihHgxNPF8) but it doesn't playback on my Android app. Desktop app will play...

  • Newbie
  • Hi all,   Is it possible that an album is restricted to be played at a mobile app? I'd like to listen to the Rio 2 Soundtrack album (https://open.spotify.com/album/3ehRRrkC0MAQ9ihHgxNPF8) but ...
  • 877 Views
  • 0 replies
  • 0 likes
  • 877 Views
  • 0 replies
  • 0 likes

Local Songs Not Syncing On Iphone

Local songs wont sync to my iphone, it was working before and has become a problem recently.

  • Regular
  • Local songs wont sync to my iphone, it was working before and has become a problem recently.
  • steefquantro
  • Newbie
  • 773 Views
  • 9 replies
  • 0 likes
  • 773 Views
  • 9 replies
  • 0 likes