Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 63159 Views
  • 16 replies
  • 37 likes
  • 63159 Views
  • 16 replies
  • 37 likes

Songs occasionally won't start in mobile

(Edits in bold) Description When listening to a playlist, every so often when a song finishes, the next song won't start. It happens regardless of what playlist I'm listening to, whether I am on or offline, and whether the file is streaming or local....

  • Regular
  • (Edits in bold)   Description When listening to a playlist, every so often when a song finishes, the next song won't start. It happens regardless of what playlist I'm listening to, whether...
  • drewfussmania88
  • Regular
  • 4946 Views
  • 63 replies
  • 4 likes
  • 4946 Views
  • 63 replies
  • 4 likes

Problems with peer-to-peer Airplay

I have problems using the new peer-to-peer airplay audio streaming, which was included in iOS8 on Apple TV. It allows to directly connect to the Apple TV via Wi-Fi or Bluetooth and stream audio, without the devices having to connect to a wireless rou...

  • Regular
  • I have problems using the new peer-to-peer airplay audio streaming, which was included in iOS8 on Apple TV. It allows to directly connect to the Apple TV via Wi-Fi or Bluetooth and stream audio, with...
  • 618 Views
  • 0 replies
  • 0 likes
  • 618 Views
  • 0 replies
  • 0 likes

spotify stopped syncing files to itunes

Hello, recently I've experienced a problem with syncing my songs from spotify to itunes library. When I did it the first time, wvwrything went ok. And after couple of days I wanted to add songs from my songs to itunes playlist, but nothing happens. I...

  • Newbie
  • Hello, recently I've experienced a problem with syncing my songs from spotify to itunes library. When I did it the first time, wvwrything went ok. And after couple of days I wanted to add songs from ...
  • 653 Views
  • 0 replies
  • 1 likes
  • itunes
  • 653 Views
  • 0 replies
  • 1 likes

Spotify desyncing offline albums?

After this newest update, there have been two occasions on which Spotify has desynced 1-2 gigabytes worth of music. I would check my phone, and suddenly no albums were listed as being available offline. Is this a noted issue? Any solutions?

  • Casual Listener
  • After this newest update, there have been two occasions on which Spotify has desynced 1-2 gigabytes worth of music. I would check my phone, and suddenly no albums were listed as being available offli...
  • ToolboxT
  • Roadie
  • 446 Views
  • 2 replies
  • 0 likes
  • 446 Views
  • 2 replies
  • 0 likes

Bug when using with new Twitter update

Twitter's new update allows users to post videos. When I was browsing Twitter, while listening to spotify, I came across a video and clicked the video. The spotify audio paused, and the video played. I watched the video until it finished and exited t...

  • Casual Listener
  • Twitter's new update allows users to post videos. When I was browsing Twitter, while listening to spotify, I came across a video and clicked the video. The spotify audio paused, and the video played....
  • ToolboxT
  • Roadie
  • 382 Views
  • 1 replies
  • 0 likes
  • 382 Views
  • 1 replies
  • 0 likes

Shuffle play on ipad

I have a free version. In publicity, Spotify says that if you don't pay, you'll have shuffle play mode on your phone, but not in your Pc or your tablet. But in my iPad,I only have shuffle play mode... Why??

  • Newbie
  • I have a free version. In publicity, Spotify says that if you don't pay, you'll have shuffle play mode on your phone, but not in your Pc or your tablet. But in my iPad,I only have shuffle play mode.....
  • MattSuda
  • Spotify Star
  • 371 Views
  • 2 replies
  • 0 likes
  • 371 Views
  • 2 replies
  • 0 likes

Solved!! Gapless playback / crossfade not working for local files.

The gapless playback / crossfading feature doesn't seem to work with songs in my playlist that are local (that I uploaded). It only works with native tracks via Spotify. For example. If I add from Spotify's catalogue's Jessie Ware's "110%" followed b...

  • Regular
  • The gapless playback / crossfading feature doesn't seem to work with songs in my playlist that are local (that I uploaded). It only works with native tracks via Spotify.  For example.  ...
  • MorgBGreat
  • Regular
  • 2128 Views
  • 2 replies
  • 0 likes
  • 2128 Views
  • 2 replies
  • 0 likes

Playlists on iPhone very slow.

When I open up Spotify (latest version as of today, 2/18/2015) and go into the playlists section the app becomes unresponsive for about 45-60 seconds. When I can finally tap into a specific playlist it transtions to that playlist but becomes unrespon...

  • Casual Listener
  • When I open up Spotify (latest version as of today, 2/18/2015) and go into the playlists section the app becomes unresponsive for about 45-60 seconds. When I can finally tap into a specific play...
  • Pricilla
  • Spotify
  • 802 Views
  • 7 replies
  • 0 likes
  • 802 Views
  • 7 replies
  • 0 likes

Tracks Stop playing in Mixed Playlist of Local and Spotify Tracks

I am starting a new thread here because I think someone marked the old thread from over a year ago as solved when it is not. There is an issue that has persisted through many versions of the Spotify IOS client. When you have a mixed playlist with man...

  • Roadie
  • I am starting a new thread here because I think someone marked the old thread from over a year ago as solved when it is not.   There is an issue that has persisted through many versions of t...
  • 264 Views
  • 0 replies
  • 0 likes
  • 264 Views
  • 0 replies
  • 0 likes

Solved!! Spotify don't work!

I have a little problem with my Spotify. When I, for example, are going to play a playlist in my mobile with Spotify free, the song don't play, it only charges. Or sometimes it plays half the song and then "keep playing" but the sound isnt coming. I ...

  • Casual Listener
  • I have a little problem with my Spotify. When I, for example, are going to play a playlist in my mobile with Spotify free, the song don't play, it only charges. Or sometimes it plays half the song an...
  • ToolboxT
  • Roadie
  • 1239 Views
  • 5 replies
  • 0 likes
  • 1239 Views
  • 5 replies
  • 0 likes

I have a problem with offline sync

Good afternoon , the fact is that some songs I synced offline but suddenly left me to sync . In the song would touch that would synchronize then the arrow leaves out offline ( or green or gray) and keeps me going synchronizing offline . I looked on t...

  • Casual Listener
  • Good afternoon , the fact is that some songs I synced offline but suddenly left me to sync . In the song would touch that would synchronize then the arrow leaves out offline ( or green or gray) and k...
  • martacasas2
  • Casual Listener
  • 368 Views
  • 4 replies
  • 0 likes
  • 368 Views
  • 4 replies
  • 0 likes

Solved!! Spotify sharing to facebook even though I chose for it not to

I've been into setting > social and then turned off show activity under facebook but everytime I leave that screen it automatically turns back on and starts sharing everything I listen to on facebook and it's really beginning to annoy me. Why does it...

  • Newbie
  • I've been into setting > social and then turned off show activity under facebook but everytime I leave that screen it automatically turns back on and starts sharing everything I listen to on faceb...
  • MattSuda
  • Spotify Star
  • 401 Views
  • 2 replies
  • 0 likes
  • 401 Views
  • 2 replies
  • 0 likes

Song info on bluetooth car audio system

When connecting my iphone to my bluetooth car radio, the normal music app sends song info (track/artist) to my radio, spotify doesn't, i'd like to see this

  • Casual Listener
  • When connecting my iphone to my bluetooth car radio, the normal music app sends song info (track/artist) to my radio, spotify doesn't, i'd like to see this
  • iMax
  • Casual Listener
  • 690 Views
  • 2 replies
  • 0 likes
  • 690 Views
  • 2 replies
  • 0 likes

Volume controls doesnt work

I noticed that volume controls doesnt work, i have the icon shadowed and doesnt work when i click-on them (any of them). Does anyone hace the same problem?

  • Casual Listener
  • I noticed that volume controls doesnt work, i have the icon shadowed and doesnt work when i click-on them (any of them). Does anyone hace the same problem?
  • Stvbeat
  • Casual Listener
  • 398 Views
  • 4 replies
  • 0 likes
  • 398 Views
  • 4 replies
  • 0 likes

spotify on iphone6

I signed up for spotify using my pc will it automatically get onto my iphone6? I do have the spotify icon on my iPhone6.

  • Newbie
  • I signed up for spotify using my pc will it automatically get onto my iphone6?  I do have the spotify icon on my iPhone6.
  • MichaelW
  • Community Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Solved!! On ipod touch 4g music constantly gets "unsynced" / deleted

Hello, I have a problem with spotify on my ipod 4g. I am using spotify offline on my macbook, my android phone and my ipod 4g. Everytime my ipod connects to the internet (so latest every 30 days, but usually once a week), I get a pop-up that I am usi...

  • Casual Listener
  • Hello,   I have a problem with spotify on my ipod 4g. I am using spotify offline on my macbook, my android phone and my ipod 4g. Everytime my ipod connects to the internet (so latest every 3...
  • mellowli
  • Casual Listener
  • 686 Views
  • 3 replies
  • 0 likes
  • 686 Views
  • 3 replies
  • 0 likes

Solved!! Spotify does not send me an email with my new code word (although it says it does)

Hi, I wanted to install spotify on my ipod. The very first time I loged in was with my facebook account, so now my user name consists of just some numbers. Apparently I also have to create a code word for my devices (I cannot log in with the combinat...

  • Newbie
  • Hi,  I wanted to install spotify on my ipod.  The very first time I loged in was with my facebook account, so now my user name consists of just some numbers. Apparently I also have to c...
  • ToolboxT
  • Roadie
  • 914 Views
  • 2 replies
  • 0 likes
  • 914 Views
  • 2 replies
  • 0 likes

Different versions on laptop and iPad?

I have an Unlimited account and can play uninterrupted on my Windows 7 laptop. When i try to play my playlists on my iPad mini I get ads. How can I stop this

  • Casual Listener
  • I have an Unlimited account and can play uninterrupted on my Windows 7 laptop. When i try to play my playlists on my iPad mini I get ads. How can I stop this
  • ToolboxT
  • Roadie
  • 375 Views
  • 3 replies
  • 0 likes
  • 375 Views
  • 3 replies
  • 0 likes

Some Songs Won't Sync

I can't seem to find my exact issue anywhere. I had this problem with my iPod Touch 4, and even after upgrading to iPod Touch 5 I'm having the same problem. Basically, some of the songs in my playlists that I have chosen to be available offline won't...

  • Roadie
  • I can't seem to find my exact issue anywhere. I had this problem with my iPod Touch 4, and even after upgrading to iPod Touch 5 I'm having the same problem.   Basically, some of the songs in m...
  • danmejia
  • Newbie
  • 4482 Views
  • 10 replies
  • 0 likes
  • 4482 Views
  • 10 replies
  • 0 likes