Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 52523 Views
  • 16 replies
  • 36 likes
  • 52523 Views
  • 16 replies
  • 36 likes

AppleWatch plays 'Liked Songs' of diff member. All other lists play correct

When I play music on my Apple Watch on cellular, it will show my music and it will show the correct songs in my Liked Songs playlist but if I play the 'Liked Songs' playlist, it plays music from my son's Liked Songs playlist. I don't even KNOW his lo...

  • Casual Listener
  • When I play music on my Apple Watch on cellular, it will show my music and it will show the correct songs in my Liked Songs playlist but if I play the 'Liked Songs' playlist, it plays music from my s...
  • manahilturner
  • Casual Listener
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot watch Call Her Daddy Videos on IPhone

I have cleared cache, I have logged out of the app and logged back in, I’ve restarted my phone and reinstalled the app and still nothing is working when I try to watch the video on my phone- it spins and then says “this content is not available” just...

  • Visitor
  • I have cleared cache, I have logged out of the app and logged back in, I’ve restarted my phone and reinstalled the app and still nothing is working when I try to watch the video on my phone- it spins...
  • 122ruaa1
  • Newbie
  • 1668 Views
  • 6 replies
  • 0 likes
  • 1668 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Apple Watch downloaded tracks skipping

Premium FamilyUSAApple Watch Series 6watchOS 9.5 I've downloaded a few playlists to my Apple Watch by selecting "Download to Apple Watch" from within the Spotify app on my iPhone. However during playback on the Watch some tracks just skip for no reas...

  • Music Fan
  • Premium Family USA Apple Watch Series 6 watchOS 9.5     I've downloaded a few playlists to my Apple Watch by selecting "Download to Apple Watch" from within the Spotify app on my iPho...
  • kylejking
  • Newbie
  • 6821 Views
  • 13 replies
  • 1 likes
  • playback
    watchOS
  • 6821 Views
  • 13 replies
  • 1 likes

Superuser Contribution How to download the app without App Store

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Novy
  • Moderator
  • 632 Views
  • 1 replies
  • 0 likes
  • 632 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify app saying I added songs that I haven’t.

PlanPremiumCountryScotlandDeviceiPhone 13Operating SystemiOS 17.5.1 My Question or IssueHi! Whenever I’m adding songs to a playlist, after I add round about 8-9 songs form the album, I can’t add the rest of the songs of the album (I don’t add all of ...

  • Regular
  •   Plan Premium Country Scotland Device iPhone 13 Operating System iOS 17.5.1   My Question or Issue Hi! Whenever I’m adding songs to a playlist, after I add round about 8-9 songs...
  • Joan
  • Moderator
  • 942 Views
  • 16 replies
  • 0 likes
  • App
    bug
    iOS
    Spotify
  • 942 Views
  • 16 replies
  • 0 likes

Superuser Contribution How can I listen to just one podcast episode (Autoplay is disabled)?

PlanPremiumDeviceiPhoneOperating SystemiOS 15.2 My Question or IssueAccording to related posts it would seem that many users prefer to listen to several episodes of a podcast on autoplay. I am the opposite. One of my scenarios: Play a particular podc...

  • Music Fan
  • Plan Premium Device iPhone Operating System iOS 15.2   My Question or Issue According to related posts it would seem that many users prefer to listen to several episodes of a podcast on ...
  • PaulAu
  • Casual Listener
  • 58606 Views
  • 38 replies
  • 69 likes
  • 58606 Views
  • 38 replies
  • 69 likes

Superuser Contribution Song won't play when pressed

PlanPremiumCountryUSDeviceiPhone XsOperating SystemiOS 12.4 My Question or IssueThis morning when I tried to use the spotify app, when I tried to play a song it wouldn't play. The app recognized I pressed it but didn't actually play it. The player ab...

  • Visitor
  • Plan Premium Country US Device iPhone Xs Operating System iOS 12.4   My Question or Issue This morning when I tried to use the spotify app, when I tried to play a song it wouldn't play...
  • ricepunt
  • Newbie
  • 30364 Views
  • 22 replies
  • 5 likes
  • Mobile
  • 30364 Views
  • 22 replies
  • 5 likes

Solved!!Superuser Contribution Home Screen not Loading

PlanPremiumCountryUSDeviceiPhone XOperating SystemiOS 10 My Question or IssueHi everyone,I was going to check out my Spotify wrapped stats from the home screen (which from what I understand can only be accessed on the mobile app), but I realized that...

  • Casual Listener
  •   Plan Premium Country US Device iPhone X Operating System iOS 10   My Question or Issue Hi everyone, I was going to check out my Spotify wrapped stats from the home screen (whi...
  • robrages
  • Visitor
  • 14764 Views
  • 10 replies
  • 1 likes
  • HomeScreen
  • 14764 Views
  • 10 replies
  • 1 likes

SpotEQ for Spotify

PlanFamily PremiumCountryCanada DeviceiPhone xOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHas anyone bought/installed SpotEQ for Spotify? I would like to have a little more control over the sound output. I'm not advers...

  • Visitor
  • Plan Family Premium Country Canada   Device iPhone x Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Has anyone bought/installed SpotEQ for S...
  • Not applicable
  • 981 Views
  • 2 replies
  • 0 likes
  • Equalizer
    Sound Control
  • 981 Views
  • 2 replies
  • 0 likes

Superuser Contribution Audiobooks locked on ios app but plays on desktop and web player

PlanPremiumCountryUSDeviceiPhone XOperating System(iOS 16.7 as the title says, i'm unable to play audiobooks through the app but i'm able to listen everywhere else. When I add to my library and try to listen on my phone, i'm prompted to purchase the ...

  • Casual Listener
  •   Plan Premium Country US Device iPhone X Operating System (iOS 16.7   as the title says, i'm unable to play audiobooks through the app but i'm able to listen everywhere else. Whe...
  • Not applicable
  • 3693 Views
  • 16 replies
  • 0 likes
  • 3693 Views
  • 16 replies
  • 0 likes

Superuser Contribution Downloaded albums won’t play when offline

PlanPremiumCountryUSADeviceiPhone 13 ProOperating SystemiOS 17.4.1 My Question or IssueI’m on the Premium plan and I have a bunch of albums and podcasts downloaded. But for some reason I can’t play a bunch of the albums that show up with the green ic...

  • Visitor
  • Plan Premium Country USA Device iPhone 13 Pro Operating System iOS 17.4.1   My Question or Issue I’m on the Premium plan and I have a bunch of albums and podcasts downloaded. But for s...
  • Izbob
  • Newbie
  • 365 Views
  • 2 replies
  • 0 likes
  • 365 Views
  • 2 replies
  • 0 likes

Superuser Contribution Podcasts don’t change to following track when finished playing

PlanPremiumCountryUSADevice(IPHONE 13Pro)Operating System(iOS 17.5.1) My Question or IssueWhen podcasts finish playing, they don’t change to the next audio track. It somehow goes back to the beginning of the podcast and it’s getting rather annoying. ...

  • Music Fan
  • Plan Premium Country USA Device (IPHONE 13Pro) Operating System (iOS 17.5.1)   My Question or Issue When podcasts finish playing, they don’t change to the next audio track. It somehow ...
  • Dessi
  • Moderator
  • 408 Views
  • 6 replies
  • 0 likes
  • 408 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Spotify wont ask for microphone permission

Premium account running on an iPhone 7+ with iOS 12.1. I do not know how to access spotify voice. The microphone option in the search bar is missing, so i cannot access through the app. If I go to microphone setttings in the privacy tab on my phone, ...

  • Visitor
  •   Premium account running on an iPhone 7+ with iOS 12.1.   I do not know how to access spotify voice. The microphone option in the search bar is missing, so i cannot access through the a...
  • Ebrenz
  • Visitor
  • 22720 Views
  • 30 replies
  • 0 likes
  • iOS 12
    microphone
    Permission
    Voice control
  • 22720 Views
  • 30 replies
  • 0 likes

i cant connect my spotify to my last.fm

ive tried consistently for a few days now to connect my spotify account to my last.fm account, but it doesnt let me. i get an error and tells me to look at the help page but i cant find anything. ive tried turning my private relay off as well, and no...

  • Casual Listener
  • ive tried consistently for a few days now to connect my spotify account to my last.fm account, but it doesnt let me. i get an error and tells me to look at the help page but i cant find anything. ive...
  • Not applicable
  • 786 Views
  • 6 replies
  • 0 likes
  • 786 Views
  • 6 replies
  • 0 likes

Superuser Contribution I can’t find where I left off in an old podcast

PlanPremiumCountryUSADeviceIPhone 14 Pro Max Operating SystemNewest IOS My Question or IssueHello, toward mid/end of 2021 I listened to a critical roll Vox Mochina podcast while I worked. I listed to a lot of episodes but stopped somewhere in the mix...

  • Casual Listener
  • Plan Premium Country USA Device IPhone 14 Pro Max  Operating System Newest IOS   My Question or Issue Hello, toward mid/end of 2021 I listened to a critical roll Vox Mochina podca...
  • Yordan
  • Moderator
  • 389 Views
  • 3 replies
  • 0 likes
  • 389 Views
  • 3 replies
  • 0 likes

I need to download my zip file from Spotify to see my history on spotistats

I paid to see my full listening history on spotistats.fm, but it won’t let me see anything unless I download a .ZIP file that is supposed to be “given to my by Spotify” I can’t find it anywhere and it’s extremely frustrating

  • Visitor
  • I paid to see my full listening history on spotistats.fm, but it won’t let me see anything unless I download a .ZIP file that is supposed to be “given to my by Spotify” I can’t find it anywhere and i...
  • ryanf8025
  • Visitor
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Superuser Contribution Radio Playing Unrelated Artists

I started a Radio Station for "Offer Nissim", an Israeli House DJ, and most of the music is low key Spanish lounge music. Is something up with the algorythym (or manual addition) of songs to this radio station, or are they just really stretching what...

  • Regular
  • I started a Radio Station for "Offer Nissim", an Israeli House DJ, and most of the music is low key Spanish lounge music.  Is something up with the algorythym (or manual addition) of songs to th...
  • Zhex
  • Visitor
  • 580 Views
  • 3 replies
  • 0 likes
  • 580 Views
  • 3 replies
  • 0 likes

Superuser Contribution Crashes during DJ

PlanPremiumCountry DeviceiPhone 14 ProOperating System(iOS 16.4) My Question or IssueSpotify encountered a strange bug that cause app to crash when playing the AI DJ. DJ was saying here’s a word fr- and was cut short. Audio listed as Greeting from av...

  • Visitor
  •   Plan Premium Country   Device iPhone 14 Pro Operating System (iOS 16.4)   My Question or Issue Spotify encountered a strange bug that cause app to crash when playing the A...
  • 31xjynbtnfi7e3r6jx3w
  • Visitor
  • 365 Views
  • 2 replies
  • 0 likes
  • 365 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify keeps randomly pausing

PlanPremiumCountryThailand DeviceIPhone 13, iPad Air, asus gaming laptop My Question or IssueMy Spotify keeps randomly pausing after around 2-3 minutes of playing. I have to manually press play again everytime.

  • Visitor
  • Plan Premium Country Thailand  Device IPhone 13, iPad Air, asus gaming laptop    My Question or Issue My Spotify keeps randomly pausing after around 2-3 minutes of playing. I h...
  • OscarDC
  • Moderator
  • 400 Views
  • 1 replies
  • 0 likes
  • 400 Views
  • 1 replies
  • 0 likes