Help - iOS

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
2 weeks ago
sapmi
Music Fan
52526 Views
16 replies
36 likes

52526 Views
16 replies
36 likes

Solved!!Superuser Contribution Recently Played artists and albums no longer work in offline mode

PlanPremiumCountryUnited StatesDeviceiPhone 8 PlusOperating SystemiOS 12.1.4 My Question or IssueStarting yesterday or so (3/21/18), picking downloaded artists and albums from the "Recently Played" section while in offline mode (or without an Interne...

kirkbushman
Casual Listener
Plan Premium Country United States Device iPhone 8 Plus Operating System iOS 12.1.4 My Question or Issue Starting yesterday or so (3/21/18), picking downloaded artists and albums fro...
2019-03-23 5:36:17 AM
2019-07-23 12:25:29 PM
Peter
Spotify Legend
1613 Views
3 replies
2 likes

1613 Views
3 replies
2 likes

Solved!! Changes to a random song

Every time I’m listening a songs it changes to a random one which is not even downloaded or in any of my playlists. I’ve changed my password for threes times already, login out in every device, reinstalled the app but nothing seems to work. I don’t k...

camila2905
Casual Listener
Every time I’m listening a songs it changes to a random one which is not even downloaded or in any of my playlists. I’ve changed my password for threes times already, login out in every device, reins...
2019-07-22 11:42:08 PM
2019-07-23 4:22:44 AM
Billy-J
Spotify Star
824 Views
3 replies
0 likes

824 Views
3 replies
0 likes

spotify app wont open if no internet connection

Plan premiumFree/PremiumCountry sweden Device iphone 5(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuehey, I have a problem with the app on an Iphone 5. As long as I have ...

Pleasehelpmej
Regular
Plan premium Free/Premium Country sweden Device iphone 5 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Qu...
2019-07-22 11:16:27 AM
2019-07-22 9:36:41 PM
Pleasehelpmej
Regular
1053 Views
12 replies
0 likes

1053 Views
12 replies
0 likes

Some songs on a local files album have album art, some aren't

Hey. So recently, I downloaded an album that wasn't on Spotify and imported it onto Spotify (via. Local Files). However, after importing it, I realized that the album art showed on the desktop, but it failed to show on my phone. After some fiddling a...

megadude1234
Casual Listener
Hey. So recently, I downloaded an album that wasn't on Spotify and imported it onto Spotify (via. Local Files). However, after importing it, I realized that the album art showed on the deskto...
2019-07-22 5:53:40 PM
343 Views
0 replies
0 likes

343 Views
0 replies
0 likes

Force Spotify to open with default playback device?

PlanPremiumCountryUSADeviceiPhone 6PlusOperating SystemiOS 12 My Question or IssueI frequently use Spotify with connected speakers in my home. Then, I open it again the next day to listen on my mobile device. Here's the problem: Spotify always opens ...

RiverCityMusic
Visitor
Plan Premium Country USA Device iPhone 6Plus Operating System iOS 12 My Question or Issue I frequently use Spotify with connected speakers in my home. Then, I open it again the next ...
2019-07-22 5:06:27 PM
410 Views
0 replies
2 likes

410 Views
0 replies
2 likes

Now Playing screen crashes in CarPlay

PlanPremiumCountryUSA DeviceiPhone XSOperating SystemiOS 13 Beta 3 My Question or Issue In the CarPlay app, the "Now Playing" screen crashes when you click it in iOS 13 Beta 3. Happens every time and did not happen before Beta 3. Unclear if this is a...

jdarthur
Visitor
Plan Premium Country USA Device iPhone XS Operating System iOS 13 Beta 3 My Question or Issue In the CarPlay app, the "Now Playing" screen crashes when you clic...
2019-07-22 3:54:54 PM
602 Views
0 replies
0 likes

602 Views
0 replies
0 likes

My Spotify randomly started playing this morning at 8:30 am. Is this a bug?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

siamesechin
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2019-07-19 4:29:13 PM
2019-07-22 3:08:26 PM
Aussiemusicfan
Music Fan
1354 Views
2 replies
0 likes

1354 Views
2 replies
0 likes

Saved Songs & Download Function Change

Hello,As many others have noticed, the functionality when downloding songs has changed and its horribly painful and I am in strong favours for it to be changed back. Previously, you could automatically like a song by selecting (+) and it would automa...

russ_stein
Casual Listener
Hello, As many others have noticed, the functionality when downloding songs has changed and its horribly painful and I am in strong favours for it to be changed back. Previously, you could ...
2019-06-27 1:10:19 PM
2019-07-22 1:14:32 AM
Scotti8
Casual Listener
2925 Views
1 replies
5 likes
Download error
liked songs
Offline Access

2925 Views
1 replies
5 likes

Solved!! Some albums/songs wont play on my new phone

PlanPremiumCountryNetherlands DeviceiPhone xr My Question or IssueI received my new phone last Tuesday. I tried to sync all the songs again that I made available 'offline' on my new phone. But I found out that some songs wont play anymore on my phone...

Frankeelicious
Casual Listener
Plan Premium Country Netherlands Device iPhone xr My Question or Issue I received my new phone last Tuesday. I tried to sync all the songs again that I made available '...
2019-07-20 2:06:20 PM
2019-07-21 12:42:43 AM
badumtss
Composer
1539 Views
3 replies
0 likes
iphone xr
missing songs

1539 Views
3 replies
0 likes

Playback on Apple Watch

I recently upgraded my iphone from a 7s to an XS. Ever since I haven’t been able to control Spotify on my Apple Watch 3. It shows that Spotify is playing on my phone, but it does not show what is playing, or allow me to skip tracks, or change the pla...

Mbourey
Casual Listener
I recently upgraded my iphone from a 7s to an XS. Ever since I haven’t been able to control Spotify on my Apple Watch 3. It shows that Spotify is playing on my phone, but it does not show what is pla...
2019-07-21 6:39:31 PM
2019-07-21 11:28:14 PM
Mbourey
Casual Listener
551 Views
1 replies
0 likes

551 Views
1 replies
0 likes

New UI has deleted 90% of my saved artists and replaced them with recommendations. Terrible update.

PlanPremiumCountry- USA DeviceLG K20 plusOperating SystemAndroid My Question or Issue I recently was given the new updated UI without asking for it. The update has totally ruined my experience on Spotify. It is a classic example of graphic designers ...

jwhiting360
Casual Listener
Plan Premium Country- USA Device LG K20 plus Operating System Android My Question or Issue I recently was given the new updated UI without asking for it. The update ha...
2019-06-27 4:02:43 PM
2019-07-21 4:12:19 PM
eipe
Visitor
1386 Views
4 replies
14 likes

1386 Views
4 replies
14 likes

Unauthorised device

Plan premiunFree/PremiumCountry nz Device iPhone iPhone 6 Plus(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) IOS 12.3.1 My Question or IssueI've struggled for several weeks with my music ski...

sharyndonn
Casual Listener
Plan premiun Free/Premium Country nz Device iPhone iPhone 6 Plus (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) I...
2019-07-13 12:07:25 PM
2019-07-21 6:15:49 AM
sharyndonn
Casual Listener
688 Views
2 replies
0 likes

688 Views
2 replies
0 likes

Videos in other apps pausing when Spotify is open in the background

PlanPremiumUSA DeviceiPhone XOperating SystemiOS 12.3.1 Whenever Spotify is open in the background on my phone, it will pause videos in other apps every second, even if the music in Spotify is paused. I have tested this a few ways and the only thing ...

rynei
Casual Listener
Plan Premium USA Device iPhone X Operating System iOS 12.3.1 Whenever Spotify is open in the background on my phone, it will pause videos in other apps every second, even if th...
2019-06-25 8:24:57 PM
2019-07-21 5:53:27 AM
anthonycw
Casual Listener
696 Views
1 replies
1 likes

696 Views
1 replies
1 likes

Skipping songs to next

Plan My Question or IssuePlanPremium familycanadaDevice(iPhon 5s, ipad 3Operating System(iOS 10My Question or IssueWhen I open spotify I get a message asking if I want to continue listening in my chrome or listen in phone. I have never had that quest...

Lucyandre
Visitor
Plan My Question or Issue Plan Premium family canada Device (iPhon 5s, ipad 3 Operating System (iOS 10 My Question or Issue When I open spotify I get a m...
2019-07-20 8:54:54 PM
2019-07-21 2:04:37 AM
badumtss
Composer
461 Views
1 replies
0 likes

461 Views
1 replies
0 likes

Incorrect recently played

So my Spotify is deciding to show totally incorrect recently played artists who I haven’t played? They also will not shift from my list no matter how much I listen to other artists. Help!

erinsmurfitt
Newbie
So my Spotify is deciding to show totally incorrect recently played artists who I haven’t played? They also will not shift from my list no matter how much I listen to other artists. Help!
2018-04-14 11:42:25 PM
2019-07-20 8:31:05 PM
moter10x
Regular
1027 Views
1 replies
5 likes

1027 Views
1 replies
5 likes

Spotify won’t stsy open while phone is charging

PlanPremiumCountryUSA DeviceiPhone X Operating SystemiOS 12 i know I used to be able to keep Spotify open and playing while my phone was charging but that’s not happening anymore since I updated the app a few days ago.

Sajamie81
Casual Listener
Plan Premium Country USA Device iPhone X Operating System iOS 12 i know I used to be able to keep Spotify open and playing while my phone was charging but that’s n...
2019-07-20 11:07:15 AM
2019-07-20 7:28:18 PM
Billy-J
Spotify Star
1676 Views
1 replies
3 likes

1676 Views
1 replies
3 likes

how do i listen to saved songs by artist after update?

PlanPremiumCountryUSADeviceiphone 7 My Question or IssueI previously would save songs to my library and when I wanted to listen to a particular artist I was able to go into my artist library and listen to the specific songs that I liked and saved by ...

cmwallace92
Newbie
Plan Premium Country USA Device iphone 7 My Question or Issue I previously would save songs to my library and when I wanted to listen to a particular artist I was able to go into my ar...
2019-06-21 7:18:09 PM
2019-07-20 7:23:23 PM
Rene01
Community Legend
538 Views
2 replies
1 likes

538 Views
2 replies
1 likes

Solved!! Multiple copies of the same song

Spotify premiumiphone x My Question or IssueThe same songs are showing up as liked 3-4 times in my library. The exact same songs. I don’t know if they have slightly differerently worded titles. But why is this?

steelerspride
Casual Listener
Spotify premium iphone x My Question or Issue The same songs are showing up as liked 3-4 times in my library. The exact same songs. I don’t know if they have slightly differerently...
2019-06-24 4:43:52 PM
2019-07-20 6:49:44 PM
Sschaefer
Composer
4827 Views
2 replies
0 likes

4827 Views
2 replies
0 likes

Album shuffled in my library

PlanPremiumCountryMalaysia DeviceiPhone 6Operating SystemiOS 12.3.1 My Question or Issue Why are liked songs from an album shuffled in my library?

flxkkpsychdl
Casual Listener
Plan Premium Country Malaysia Device iPhone 6 Operating System iOS 12.3.1 My Question or Issue Why are liked songs from an album shuffled in my library?
2019-06-24 4:06:12 PM
2019-07-20 6:43:19 PM
Loxer
Community Legend
474 Views
1 replies
0 likes

474 Views
1 replies
0 likes

Song list in playlist doesn’t match Queue

PlanPaidCountryUSDeviceApple IPod touch 6th genOperating SystemiOS 12.1Spotify version8.5.7.601 My Question or IssueWhen playlist is sorted by Artist the order of songs shown in the playlist view does Not match the queue order. Also when adding or re...

WastingWhistler
Newbie
Plan Paid Country US Device Apple IPod touch 6th gen Operating System iOS 12.1 Spotify version 8.5.7.601 My Question or Issue When playlist is sorted by Artist the order of...
2019-06-22 5:53:01 PM
2019-07-20 5:39:44 PM
Loxer
Community Legend
807 Views
1 replies
0 likes
bug report
bugs
playlist order
Queue bug

807 Views
1 replies
0 likes

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