Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 69348 Views
  • 16 replies
  • 37 likes
  • 69348 Views
  • 16 replies
  • 37 likes

Superuser Contribution Gapless playback won’t turn off and cutting off some songs

PlanPremiumCountryAustraliaPhoneiPhone X Operating SystemiOS 12.2 My Question or IssueMy Spotify is playing back with gapless playback even though I’ve tried turning it off and every so often, maybe every second or third song is cuts off the beginnin...

  • Newbie
  •   Plan Premium Country Australia Phone iPhone X  Operating System iOS 12.2   My Question or Issue My Spotify is playing back with gapless playback even though I’ve tried tur...
  • Peter
  • Spotify Legend
  • 857 Views
  • 1 replies
  • 0 likes
  • 857 Views
  • 1 replies
  • 0 likes

Podcasts are not downloading

PlanPremiumCountryUKDeviceiPhone XOperating SystemiOS 12 My Question or IssueI go to download podcasts in the app and there's a spinning circle to state downloading but it never finishes. I've tried restarting the device and deleting the app.

  • Casual Listener
  • Plan Premium Country UK Device iPhone X Operating System iOS 12   My Question or Issue I go to download podcasts in the app and there's a spinning circle to state downloading but it ne...
  • 1024 Views
  • 0 replies
  • 2 likes
  • 1024 Views
  • 0 replies
  • 2 likes

Superuser Contribution Certain Songs do not play at all on my phone

Plan: PremiumCountry: US Device: iPhone 6s Operating SystemiOS 12.2 My Question or IssueWhen I try to play certain songs they appear normal (not grey) and simply do not play. The text does not turn green either, like when it plays. The “Now playing” ...

  • Newbie
  •   Plan: Premium Country: US   Device: iPhone 6s   Operating System iOS 12.2   My Question or Issue When I try to play certain songs they appear normal (not grey) an...
  • Peter
  • Spotify Legend
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

"View Artist" and "View Album" not available for songs in some contexts.

Expected Behavior: When clicking on the "..." option from either the "Now Playing" screen or a list of songs, a series of options is shown (Like, Add to Playlist, Add to Queue, etc). Two of these options should always be "View Artist" and "View Album...

  • Casual Listener
  • Expected Behavior: When clicking on the "..." option from either the "Now Playing" screen or a list of songs, a series of options is shown (Like, Add to Playlist, Add to Queue, etc). Two of these opt...
  • 313 Views
  • 0 replies
  • 0 likes
  • ios menus
  • 313 Views
  • 0 replies
  • 0 likes

Random pausing and skipping of music

Plan: PremiumCountry: United States Device: iPhone 6Operating SystemiOS 10 My Question or Issue: when listening to music story randomly will pause or skip a song without me selecting anything. I have tried deleting and reinstalling, logging out of al...

  • Casual Listener
  •   Plan: Premium Country: United States    Device: iPhone 6 Operating System iOS 10   My Question or Issue: when listening to music story randomly will pause or skip &...
  • apolo2001
  • Casual Listener
  • 592 Views
  • 5 replies
  • 0 likes
  • 592 Views
  • 5 replies
  • 0 likes

Spotify Connect IOS Sonos

Spotify connect can no longer find any speakers on SONOS and after several attempts to try and work out what this is mDNS, Multicast etc. I still cannot get this to work. I have also removed the firewall reverting back to the standard Virgin router w...

  • Casual Listener
  • Spotify connect can no longer find any speakers on SONOS and after several attempts to try and work out what this is mDNS, Multicast etc. I still cannot get this to work. I have also removed the fire...
  • meercat22
  • Casual Listener
  • 352 Views
  • 2 replies
  • 1 likes
  • 352 Views
  • 2 replies
  • 1 likes

Playback error with Sonos

PlanPremiumCountryUKDevice(iPhone 7 plus)Operating System(iOS) for the last two days I have been having playback issues when connecting to Sonos speakers. I keep losing the connection to all my Sonos speakers. The sync drops off and I then can’t adju...

  • Visitor
  • Plan Premium Country UK Device (iPhone 7 plus) Operating System (iOS)   for the last two days I have been having playback issues when connecting to Sonos speakers. I keep losing the con...
  • user-removed
  • Not applicable
  • 1643 Views
  • 5 replies
  • 1 likes
  • 1643 Views
  • 5 replies
  • 1 likes

Superuser Contribution No aparece biblioteca

YaRecientemente acabo de volver a Spotify y ya he cambiado a Premium y parece como si tuviera gratis mi cuenta, ya que no aparece la biblioteca y al momento de querer agregar mis canciones a la biblioteca, al tocar el corazón aparece "se agregó a can...

5894BCCE-CF05-4203-B0FC-99775714E21A.png F21B8C1C-F510-4508-A4CE-9D37CBA8E459.png
  • Newbie
  • YaRecientemente acabo de volver a Spotify y ya he cambiado a Premium y parece como si tuviera gratis mi cuenta, ya que no aparece la biblioteca y al momento de querer agregar mis canciones a la bibli...
  • Peter
  • Spotify Legend
  • 2376 Views
  • 1 replies
  • 0 likes
  • Premium
  • 2376 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost all my music

PlanPremiumCountry DeviceAll My Question or IssueAll of my saved songs are gone from my library and replaced with random songs. I've already checked and my account is secure.

  • Casual Listener
  • Plan Premium Country   Device All   My Question or Issue All of my saved songs are gone from my library and replaced with random songs. I've already checked and my account is secure...
  • Peter
  • Spotify Legend
  • 1132 Views
  • 6 replies
  • 1 likes
  • 1132 Views
  • 6 replies
  • 1 likes

Superuser Contribution iPhone Logout issue.

Hello!! Im trying to logout of the app on my phone. Nothing happens when I tap on”logout”. I have uninstalled and reinstalled that didn’t seem to work. My reason for doing this is I set up through Facebook but I don’t want to do that anymore. I have ...

  • Newbie
  • Hello!!  Im trying to logout of the app on my phone. Nothing happens when I tap on”logout”.  I have uninstalled and reinstalled that didn’t seem to work. My reason for doing this is I set...
  • Katerina
  • Spotify Legend
  • 4663 Views
  • 1 replies
  • 0 likes
  • iphone
    logout
  • 4663 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with my playlist

A few weeks ago I got some problems with my playlist. It was deleted and I didn't it, and for some strange reason, random playlists are added to my account, this problem is so annoying. In addition, when I close the app and want to reopen it, I need ...

  • Casual Listener
  • A few weeks ago I got some problems with my playlist. It was deleted and I didn't it, and for some strange reason, random playlists are added to my account, this problem is so annoying.   ...
  • Jemi
  • Spotify Legend
  • 548 Views
  • 2 replies
  • 0 likes
  • 548 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problem with Airpods 2

PremiumCountry Device(iPhone Operating System(iOS 12.2) My Question or IssueRecently I purchased the second generation AirPods. From the beginning I noticed problems with the double tap method since it rarely switch track. On top of that, sometimes w...

  • Regular
  •   Premium Country   Device (iPhone 😎 Operating System (iOS 12.2)   My Question or Issue Recently I purchased the second generation AirPods. From the beginning I noticed prob...
  • Peter
  • Spotify Legend
  • 11778 Views
  • 15 replies
  • 2 likes
  • 11778 Views
  • 15 replies
  • 2 likes

Superuser Contribution Swipe left = dislike

Extremely annoying when swiping left for iPhone unlikes a song. Make it possible to make your own settings for swiping!

  • Casual Listener
  • Extremely annoying when swiping left for iPhone unlikes a song. Make it possible to make your own settings for swiping! 
  • Peter
  • Spotify Legend
  • 664 Views
  • 1 replies
  • 1 likes
  • settings
    Swipe
  • 664 Views
  • 1 replies
  • 1 likes

Superuser Contribution How to downlod a particular song in a album??

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Peter
  • Spotify Legend
  • 570 Views
  • 1 replies
  • 0 likes
  • 570 Views
  • 1 replies
  • 0 likes

Spotify pauses on its own (iPad Mini 4, iOS 12)

PlanFree/PremiumCountryUnited StatesDevice(iPad Mini 4)Operating System(iOS 12) My Question or IssueI have my iPad turned on 24/7 playing music out of my amplifier. Whenever I come back to it in the morning, the music is paused. There’s no reason it ...

  • Casual Listener
  • Plan Free/Premium Country United States Device (iPad Mini 4) Operating System (iOS 12)   My Question or Issue I have my iPad turned on 24/7 playing music out of my amplifier. Whenever ...
  • Billy-J
  • Spotify Star
  • 1004 Views
  • 5 replies
  • 0 likes
  • 1004 Views
  • 5 replies
  • 0 likes

Google Home will play Premium songs but not Spotify Premium Playlists

I can play specific songs from Spotify Premium on my Google Home Mini. This came after much effort to link Spotify Premium to Google Home using Google Home app. However, my playlists are not available despite pronouncing them correctly.

  • Newbie
  • I can play specific songs from Spotify Premium on my Google Home Mini. This came after much effort to link Spotify Premium to Google Home using Google Home app. However, my playlists are not availabl...
  • 531 Views
  • 0 replies
  • 0 likes
  • Google Home
    Spotify
  • 531 Views
  • 0 replies
  • 0 likes

Problema con iPhone x

Ho un problema su iPhone X. Quando provo a scaricare la versione premium sia quella dei 3 mesi sia quella mensile, mi dice che non è possibile scarire spotify premium da quest app. Cosa devo fare? Ho provato a disinstallare e rinstallare ma niente

  • Newbie
  • Ho un problema su iPhone X. Quando provo a scaricare la versione premium sia quella dei 3 mesi sia quella mensile, mi dice che non è possibile scarire spotify premium da quest app. Cosa devo fare? Ho...
  • 202 Views
  • 0 replies
  • 0 likes
  • 202 Views
  • 0 replies
  • 0 likes

Playback error with Sonos

PlanPremiumCountryUKDevice(iPhone 7 plus)Operating System(iOS 10.) for the last two days I have been having playback issues when connecting to Sonos speakers. I keep losing the connection to all my Sonos speakers. The sync drops off and I then can’t ...

  • Visitor
  • Plan Premium Country UK Device (iPhone 7 plus) Operating System (iOS 10.)   for the last two days I have been having playback issues when connecting to Sonos speakers. I keep losing the...
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

Local files not downloading on iphone but do on Samsung

I'm on Spotify Preimum, I've got a Samsung S8 and an iPhone SE (I use the iphone to play offline in the car). With both devices connected to my home network I can download local files onto the samsung, but although the iphone can see the files in the...

  • Music Fan
  • I'm on Spotify Preimum, I've got a Samsung S8 and an iPhone SE (I use the iphone to play offline in the car).   With both devices connected to my home network I can download local files onto t...
  • 247 Views
  • 0 replies
  • 0 likes
  • 247 Views
  • 0 replies
  • 0 likes

Superuser Contribution Stop with the full screen notifications

I have had to raise this before. I have notifications OFF. So do t notify me. Period. This isn't Rocket science.

  • Casual Listener
  • I have had to raise this before. I have notifications OFF. So do t notify me. Period. This isn't Rocket science.
  • Peter
  • Spotify Legend
  • 532 Views
  • 1 replies
  • 0 likes
  • 532 Views
  • 1 replies
  • 0 likes