Announcements
Happy Values Week! Today we celebrate Fun in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 80707 Views
  • 19 replies
  • 37 likes
  • 80707 Views
  • 19 replies
  • 37 likes

Restore "liked from radio" playlist

PlanPremiumCountryUnited StatesDeviceiPhone 7Operating SystemWindows 10 My Question or IssueHi. I accidently deleted my "liked from radio" playlist and I would really like to get it restored back, if someone could just help me. Thanks !

  • Casual Listener
  • Plan Premium Country United States Device iPhone 7 Operating System Windows 10   My Question or Issue Hi. I accidently deleted my "liked from radio" playlist and I would really li...
  • Loxer
  • Community Legend
  • 834 Views
  • 3 replies
  • 0 likes
  • 834 Views
  • 3 replies
  • 0 likes

Spotify dropping out using bluetooth

PlanPremiumCountryAustralia Device(iPhone 6s plus)Operating System(iOS 11.3.1) My Question or Issue I have been using Spotify without issue for the last couple of months...however it has suddenly started to randomly dropout and lag and look for other...

  • Newbie
  •   Plan Premium Country Australia   Device (iPhone 6s plus) Operating System (iOS 11.3.1)   My Question or Issue  I have been using Spotify without issue for the last c...
  • 462 Views
  • 0 replies
  • 0 likes
  • 462 Views
  • 0 replies
  • 0 likes

Can't play music

I am on an iphone 7 and recently downloaded Spotify. None of the play/shuffle/radio functions work. They all simply say this is a premium service please upgrade.

  • Casual Listener
  • I am on an iphone 7 and recently downloaded Spotify. None of the play/shuffle/radio functions work. They all simply say this is a premium service please upgrade.        
  • 336 Views
  • 0 replies
  • 0 likes
  • 336 Views
  • 0 replies
  • 0 likes

Premium vs Free issue

Having dropped Spotify Premium to free to use Apple Music for the past 6 months, I decided to check on Spotify. I saw the newly updated screenshots in the App Store, downloaded Spotify, logged in and started learning the new UI. I decided aw, what th...

  • Visitor
  • Having dropped Spotify Premium to free to use Apple Music for the past 6 months, I decided to check on Spotify. I saw the newly updated screenshots in the App Store, downloaded Spotify, logged in and...
  • user-removed
  • Not applicable
  • 709 Views
  • 2 replies
  • 1 likes
  • 709 Views
  • 2 replies
  • 1 likes

Glitching Audio on iOS App

Hello there, Since the last iOS update I've experienced intermittent 'glitching' of audio playback with tracks that I have downloaded on the device, and not downloaded. I have deleted the app, and reinstalled it but i'm still encountering this proble...

  • Casual Listener
  • Hello there,   Since the last iOS update I've experienced intermittent 'glitching' of audio playback with tracks that I have downloaded on the device, and not downloaded. I have deleted the ap...
  • overwilhelmed
  • Music Fan
  • 1633 Views
  • 6 replies
  • 1 likes
  • 1633 Views
  • 6 replies
  • 1 likes

Controlling volume over spotify connect

Hi, I noramlly connect my Ipad to my hometheater system and control it via my iphone or Macbook pro, I thought the volume control wasnt available so I looked and found that it exsists. Anyhow, I went ahead ant tried it, and from what ive tried, it se...

  • Casual Listener
  • Hi,    I noramlly connect my Ipad to my hometheater system and control it via my iphone or Macbook pro, I thought the volume control wasnt available so I looked and found that it exsists....
  • e3sg_-qn47to
  • Newbie
  • 39896 Views
  • 32 replies
  • 35 likes
  • 39896 Views
  • 32 replies
  • 35 likes

30 minutes of ad-free music not working again

not working, after 2 songs another 2 adverts came on!! False advertisement!

  • Newbie
  • not working, after 2 songs another 2 adverts came on!! False advertisement!
  • if0k_gn-acmi
  • Newbie
  • 847 Views
  • 1 replies
  • 1 likes
  • 847 Views
  • 1 replies
  • 1 likes

[iOS] Voice Control Spotify

PlanPremiumCountryUSA DeviceiPhone 8 PlusOperating SystemiOS 11.3.1 My Question or IssueI'm trying to use the new voice search function, but even when I use the "suggested" searches, it says it can't recognize anything. I've tried multiple times, mul...

  • Regular
  • Plan Premium Country USA   Device iPhone 8 Plus Operating System iOS 11.3.1   My Question or Issue I'm trying to use the new voice search function, but even when I use the "sugge...
  • 759 Views
  • 0 replies
  • 0 likes
  • control
    voice
    Voice control
  • 759 Views
  • 0 replies
  • 0 likes

Superuser Contribution Sort by Artist and then by Album

Hi, I’m new to Spotify. When I look at my Library and select Artist. Then if select any Artist, say Bob Dylan. I have 30+ Dylan albums in my library. Based on any previous music apps, I would expect to then be brought to a list of (Dylan’s) albums. B...

  • Casual Listener
  • Hi, I’m new to Spotify. When I look at my Library and select Artist. Then if select any Artist, say Bob Dylan. I have 30+ Dylan albums in my library. Based on any previous music apps, I would expect ...
  • Julian
  • Moderator
  • 1756 Views
  • 1 replies
  • 0 likes
  • 1756 Views
  • 1 replies
  • 0 likes

Superuser Contribution Losing playlists already downloaded

I have a premium family subscription to Spotify and we have the 5 users but for quite some times now every now and then all the playlists/albums I have on my own iPhone somehow loses the songs which means I need to re download them? I don’t lose them...

  • Newbie
  • I have a premium family subscription to Spotify and we have the 5 users but for quite some times now every now and then all the playlists/albums I have on my own iPhone somehow loses the songs which ...
  • Julian
  • Moderator
  • 1031 Views
  • 3 replies
  • 0 likes
  • 1031 Views
  • 3 replies
  • 0 likes

Superuser Contribution Offline Playlists

I have premium and have offline songs dowloaded to 3 devices. On one device when you go back online this message appears. Saying ive reached the maximum and it deletes all the downloads. Why is this happeing if I can use 3 devices offline? Its acting...

  • Newbie
  • I have premium and have offline songs dowloaded to 3 devices. On one device when you go back online this message appears. Saying ive reached the maximum and it deletes all the downloads. Why is this ...
  • Julian
  • Moderator
  • 440 Views
  • 1 replies
  • 0 likes
  • 440 Views
  • 1 replies
  • 0 likes

Can’t find my profile on the new update

PlanFreeCountry EnglandDeviceiPhone 7Operatingios11 My Question or Issuemy phone automatically updated Spotify and I was trying to find a friend to follow them and the new search area won’t let me search for profiles. So she followed me so that I cou...

  • Newbie
  •   Plan Free Country  England Device iPhone 7 Operating ios11   My Question or Issue my phone automatically updated Spotify and I was trying to find a friend to follow them a...
  • en8-l73_lzxns
  • Newbie
  • 609 Views
  • 1 replies
  • 0 likes
  • 609 Views
  • 1 replies
  • 0 likes

Disable album visuals in app?

Spotify Usernamemichielvanzeijl My Question or IssueI really dislike the visuals I get to see in the spotify app when I listen to (for example) the new Jon Hopkins - Singularity album. Is there a way to disable this 'feature'?

  • Casual Listener
  • Spotify Username michielvanzeijl       My Question or Issue I really dislike the visuals I get to see in the spotify app when I listen to (for example) the new Jon Hopkins - Sing...
  • michielvanzeijl
  • Casual Listener
  • 2038 Views
  • 4 replies
  • 1 likes
  • 2038 Views
  • 4 replies
  • 1 likes

Superuser Contribution Spotify premium account , but I can't download my songs

I have a Spotify premium account , and when I press the download button , the button still stays grey and it says "waiting for download " , I have sufficient storage and software for Spotify to work and I'm only connected to Spotify on one device und...

  • Newbie
  • I have a Spotify premium account , and when I press the download button , the button still stays grey and it says "waiting for download " , I have sufficient storage and software for Spotify to work ...
  • meahtenoha
  • Spotify
  • 814 Views
  • 2 replies
  • 0 likes
  • 814 Views
  • 2 replies
  • 0 likes

Escuchar música con datos móviles

PlanFreeCountryEspaña DeviceIPhone 6Operating System iOS 11.3.1My Question or IssueHola! no puedo escuchar música con mis datos del móvil pero si con wifi. Cuando estoy con los datos activados se me cierra la aplicación! me pasa desde que tengo la nu...

  • Newbie
  •   Plan Free Country España  Device IPhone 6 Operating System  iOS 11.3.1 My Question or Issue Hola! no puedo escuchar música con mis datos del móvil pero si con wifi. Cuando ...
  • 326 Views
  • 0 replies
  • 0 likes
  • 326 Views
  • 0 replies
  • 0 likes

The random names when you sign up

Hello, I'm asking if there is a way to choose your own account name, because when I went to sign up a couple of months ago. My name is random 24 letter and number name which I ABSOLUTELY HATE! You should be able to make your own name, as I have seen ...

  • Casual Listener
  • Hello,    I'm asking if there is a way to choose your own account name, because when I went to sign up a couple of months ago. My name is random 24 letter and number name which I ABSOLUTE...
  • Turtle10
  • Casual Listener
  • 661 Views
  • 2 replies
  • 0 likes
  • 661 Views
  • 2 replies
  • 0 likes

Favorites being Un-Favorited

I just got Spotify yesterday, favorited a BUNCH of songs, but only some of them are in the favorites playlist. When I go to a song that I favorited yesterday, they aren’t favorited anymore. Why? I spent hours looking up songs and favoriting them and ...

  • Casual Listener
  • I just got Spotify yesterday, favorited a BUNCH of songs, but only some of them are in the favorites playlist. When I go to a song that I favorited yesterday, they aren’t favorited anymore. Why? I sp...
  • 1_9p-c95zbke9
  • Casual Listener
  • 436 Views
  • 1 replies
  • 0 likes
  • 436 Views
  • 1 replies
  • 0 likes

Error Searching for Users

Planpremium Country USA DeviceiPhone7 Operating SystemiOS 11.3.1 My Question or IssueI am I able to use the spotify:user:username search command to retrieve user pages/playlists. Each attempt yields an “Error Occurred” message with no other informati...

  • Newbie
  • Plan premium   Country  USA   Device iPhone7   Operating System iOS 11.3.1   My Question or Issue I am I able to use the spotify:user:username search command to ...
  • 315 Views
  • 0 replies
  • 0 likes
  • 315 Views
  • 0 replies
  • 0 likes

iPhone bugs

PlanPremiumDeviceiPhone 6Operating Systemios 11 My Question or Issue HiI wanna know,why my downloaded playlists has been removed automatically.I forced to download three times in a week.How can i fix it?Thanks for paying attention.

  • Casual Listener
  • Plan Premium Device iPhone 6 Operating System ios 11   My Question or Issue  Hi I wanna know,why my downloaded playlists has been removed automatically. I forced to download three...
  • j3_u2ofh-7tx
  • Casual Listener
  • 493 Views
  • 2 replies
  • 0 likes
  • 493 Views
  • 2 replies
  • 0 likes

Albums on playlist won’t shuffle together

PlanPremiumCountry USADeviceiPhone XOperating SystemiOS 11 My Question or Issue I put three albums in a playlist and when I shuffle the playlist it only shuffles the songs within the albums and plays one album at a time. Is there a way to shuffle all...

  • Newbie
  • Plan Premium Country  USA Device iPhone X Operating System iOS 11   My Question or Issue  I put three albums in a playlist and when I shuffle the playlist it only shuffles th...
  • 416 Views
  • 0 replies
  • 0 likes
  • 416 Views
  • 0 replies
  • 0 likes