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Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 68512 Views
  • 16 replies
  • 37 likes
  • 68512 Views
  • 16 replies
  • 37 likes

Solved!! Turn Genius on

For some reason the Genius Behind the Lyrics feature just turned off or went away or something. I liked the feature and would like to get it back, I didn’t turn it off or anything it just went away, it’s been a couple weeks and the rest of the people...

  • Casual Listener
  • For some reason the Genius Behind the Lyrics feature just turned off or went away or something. I liked the feature and would like to get it back, I didn’t turn it off or anything it just went away, ...
  • Pvlazzo
  • Newbie
  • 79565 Views
  • 8 replies
  • 1 likes
  • 79565 Views
  • 8 replies
  • 1 likes

Spotify won’t stream through bluetooth (IOS 11)

I have spotify premium. Been streaming via bluetooth in my car fine for sometime now. I was driving and my music suddenly stopped, looking at my phone it said it was still playing. I unlocked my phone and went to the Spotify app where it says “Playin...

  • Regular
  • I have spotify premium.  Been streaming via bluetooth in my car fine for sometime now.  I was driving and my music suddenly stopped, looking at my phone it said it was still playing. I unlo...
  • Ben369
  • Casual Listener
  • 787 Views
  • 1 replies
  • 0 likes
  • 787 Views
  • 1 replies
  • 0 likes

Missing album: The Sole Inhabitant by Thomas Dolby

Why did The Sole Inhabitant by Thomas Dolby disappear? There is still a spotify page for it on the web, but it appears to be dead. https://open.spotify.com/album/6f1qUtfhqxDrm5NxY0rIPU

  • Casual Listener
  • Why did The Sole Inhabitant by Thomas Dolby disappear? There is still a spotify page for it on the web, but it appears to be dead.    https://open.spotify.com/album/6f1qUtfhqxDrm5NxY0rIPU...
  • BulmaroLazarin
  • Newbie
  • 2831 Views
  • 4 replies
  • 1 likes
  • 2831 Views
  • 4 replies
  • 1 likes

Solved!! Force touch to add a song to a playlist

I had an idea to make adding songs to a specific playlist easier. On the newer iphones, there is a force touch, where if you push a little harder you can bring up other menus that aren't available normally. If you could do this by pushing on a song t...

  • Visitor
  • I had an idea to make adding songs to a specific playlist easier. On the newer iphones, there is a force touch, where if you push a little harder you can bring up other menus that aren't available no...
  • Bethany_Dawn
  • Community Legend
  • 448 Views
  • 1 replies
  • 0 likes
  • 448 Views
  • 1 replies
  • 0 likes

music auto pauses and skip by itself

hi i’m an iphone 8 user and recently the spotify has been pausing and stopping music by itself. it also scan and skip songs and even at times it automatic touches the siri halfway while listening. it happens when the phone is in motion at times and w...

  • Newbie
  • hi i’m an iphone 8 user and recently the spotify has been pausing and stopping music by itself. it also scan and skip songs and even at times it automatic touches the siri halfway while listening. it...
  • Antiheld
  • Newbie
  • 696 Views
  • 2 replies
  • 0 likes
  • 696 Views
  • 2 replies
  • 0 likes

Local Files won’t show up in « Artists » and « Albums » sections

Hello,So I added local files on my Spotify account, and I can listen to them as you can see on the picture. However my albums and artists won’t show up in the « Artists » and « Albums » sections of the app. Can someone explain me why ? Thank you

  • Newbie
  • Hello, So I added local files on my Spotify account, and I can listen to them as you can see on the picture. However my albums and artists won’t show up in the « Artists » and « Albums » sections of...
  • 312 Views
  • 0 replies
  • 0 likes
  • 312 Views
  • 0 replies
  • 0 likes

Tracks missing from album

Pokey LaFarge’s, “Something in the Water album is incomplete and missing multiple tracks. Verified issues persists on PC, Mac, and iOS platforms and on different Dpitifu accounts. Pictures attached from Spotify and a simple google search to amazon to...

  • Newbie
  • Pokey LaFarge’s, “Something in the Water album is incomplete and missing multiple tracks. Verified issues persists on PC, Mac, and iOS platforms and on different Dpitifu accounts. Pictures attached f...
  • 316 Views
  • 0 replies
  • 0 likes
  • 316 Views
  • 0 replies
  • 0 likes

Spotify keeps muting sound when playing in car

Hey,Got a new car recently (Seat Leon to be exact) - one of the main reasons I was looking forward to getting a new car was to be able to play music from Spotify via Bluetooth. This worked great for the last 4/5 months however over the last week I no...

  • Newbie
  • Hey, Got a new car recently (Seat Leon to be exact) - one of the main reasons I was looking forward to getting a new car was to be able to play music from Spotify via Bluetooth. This worked great fo...
  • Bassas
  • Casual Listener
  • 2671 Views
  • 2 replies
  • 3 likes
  • 2671 Views
  • 2 replies
  • 3 likes

Local files to Iphone error

I tried to synchronise a locale file playlist from my PC with my phone so that I can listen to them while on the road but all it does is only synchronise one title. Only the first one out of the playlist. This is really annoying and I could not find ...

  • Casual Listener
  • I tried to synchronise a locale file playlist from my PC with my phone so that I can listen to them while on the road but all it does is only synchronise one title. Only the first one out of the play...
  • Isasam
  • Casual Listener
  • 495 Views
  • 2 replies
  • 0 likes
  • 495 Views
  • 2 replies
  • 0 likes

German: Spotify-Offlineproblematik? Crossfade?

Hallo. Ich nutze die Spotify-Bezahlversion und speichere mir Stücke, die ich benötige, in der Bibliothek, indem ich einfach das Häkchen vor dem Titel aktiviere. Sie erscheinen dann im Ordner 'Songs'. Ich kenne die Anzahl der gespeicherten Titel in de...

  • Casual Listener
  • Hallo.   Ich nutze die Spotify-Bezahlversion und speichere mir Stücke, die ich benötige, in der Bibliothek, indem ich einfach das Häkchen vor dem Titel aktiviere. Sie erscheinen dann im Ordner...
  • 859 Views
  • 0 replies
  • 0 likes
  • 859 Views
  • 0 replies
  • 0 likes

Spotify crashes when my phone moves

For the past two weeks I have not been able to run or even walk while using the Spotify app on my phone. When my phone is rotated or moved Spotify starts pausing, skipping through songs, fast forwarding. I have redownloaded the app and restarted my p...

  • Newbie
  • For the past two weeks I have not been able to run or even walk while using the Spotify app on my phone. When my phone is rotated or moved Spotify starts pausing, skipping through songs, fast forward...
  • 598 Views
  • 0 replies
  • 0 likes
  • iphone 7
    pausing
    skipping
  • 598 Views
  • 0 replies
  • 0 likes

Solved!! Local files unplayable

So I've added some local files to some playlists. I did everything the process requires; added them on desktop, downloaded the playlists to my phone, etc. But for some reason, even though the playlist is downloaded, I can't play local files on my pho...

  • Regular
  • So I've added some local files to some playlists. I did everything the process requires; added them on desktop, downloaded the playlists to my phone, etc. But for some reason, even though the playlis...
  • Worldracer99
  • Regular
  • 11170 Views
  • 7 replies
  • 0 likes
  • 11170 Views
  • 7 replies
  • 0 likes

Gif in spotify

Hi, i am using Spotify for 2 months and recently i noted that for some songs in post of album cover there is somenthing like a gif image. Why? I am using Spotify on iPhone.

  • Newbie
  • Hi, i am using Spotify for 2 months and recently i noted that for some songs in post of album cover there is somenthing like a gif image. Why? I am using Spotify on iPhone.
  • user-removed
  • Not applicable
  • 44190 Views
  • 7 replies
  • 9 likes
  • 44190 Views
  • 7 replies
  • 9 likes

Spotify over everything

I like to listen to spotify and multitask on phone. Sometimes the apps dont interrupt spotify but once the app has an ad it stops spotify. I can jump back and hit play again but about half the time the ad stops the music again. Is there a way i can l...

  • Newbie
  • I like to listen to spotify and multitask on phone. Sometimes the apps dont interrupt spotify but once the app has an ad it stops spotify. I can jump back and hit play again but about half the time t...
  • Bethany_Dawn
  • Community Legend
  • 421 Views
  • 1 replies
  • 0 likes
  • 421 Views
  • 1 replies
  • 0 likes

Local Files not Downloading on iPhone

I just bought the new Taylor Swift album on iTunes and it showed up on my Mac fine and I can play it on Spotify there but for some reason these files will not download on my phone. I have uninstalled and redownloaded the app several times on my phone...

  • Casual Listener
  • I just bought the new Taylor Swift album on iTunes and it showed up on my Mac fine and I can play it on Spotify there but for some reason these files will not download on my phone. I have uninstalled...
  • sarahkate317
  • Casual Listener
  • 746 Views
  • 3 replies
  • 1 likes
  • 746 Views
  • 3 replies
  • 1 likes

Won’t play video

Hello guys !! whats up ? Guys I have a premium Spotify account almost 5 years , but always have a problem with videos ! I using Spotify from United States and when wanna play video there is message like can’t play because of location . So , most inte...

  • Casual Listener
  • Hello guys !! whats up ? Guys I have a premium Spotify account almost 5 years , but always have a problem with videos ! I using Spotify from United States and when wanna play video there is message l...
  • nareklorian
  • Casual Listener
  • 3810 Views
  • 2 replies
  • 0 likes
  • 3810 Views
  • 2 replies
  • 0 likes

Sound stops periodically for couple seconds and then is distorted after.

So I just started noticing while playing music on spotify the music will occasionally stop for a couple of seconds then resume playing. But shortly after it resumes playing the sound is distored and jumbled. It sounds like its "missing frames". I hav...

  • Casual Listener
  • So I just started noticing while playing music on spotify the music will occasionally stop for a couple of seconds then resume playing. But shortly after it resumes playing the sound is distored...
  • changerrs
  • Casual Listener
  • 1200 Views
  • 2 replies
  • 0 likes
  • 1200 Views
  • 2 replies
  • 0 likes

Home, search and radio page don’t work

Since the last few updates I’m only able to use the library function in the app and listen to my playlist. I can’t search for music and artist, because the home, explore, search and radio page give an error every time I try to use them. Can anyone he...

  • Casual Listener
  • Since the last few updates I’m only able to use the library function in the app and listen to my playlist. I can’t search for music and artist, because the home,  explore, search and radio page ...
  • user-removed
  • Not applicable
  • 795 Views
  • 3 replies
  • 3 likes
  • Home
    iphone
    Search
  • 795 Views
  • 3 replies
  • 3 likes

Deleting downloaded tracks doesn't free up space

When I delete downloaded tracks in Spotify for iOS, the tracks seem to be deleted from the app, but they don't free up any space in my phone. The only eay to actuallye free up the space seems to be deleting the entire app. This shouldn't have to be t...

  • Regular
  • When I delete downloaded tracks in Spotify for iOS, the tracks seem to be deleted from the app, but they don't free up any space in my phone. The only eay to actuallye free up the space seems to be d...
  • 12127933695
  • Regular
  • 904 Views
  • 4 replies
  • 0 likes
  • 904 Views
  • 4 replies
  • 0 likes

Play Music without insert SIM Mobil Card

Hello,i have Premiumaccount and would like to use spotyfi on my old Iphone without SIM Card. It only work with simcard but i dont like mobil radiation

  • Newbie
  • Hello, i have Premiumaccount and would like to use spotyfi on my old Iphone without SIM Card. It only work with simcard but i dont like mobil radiation
  • user-removed
  • Not applicable
  • 2184 Views
  • 1 replies
  • 0 likes
  • 2184 Views
  • 1 replies
  • 0 likes