Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70939 Views
  • 16 replies
  • 37 likes
  • 70939 Views
  • 16 replies
  • 37 likes

Does Spotify work well on old iPhones?

Hi. I, due to financial constraints, may buy an old iPhone, probably an iPhone 6. I've heard there are problems with non-Apple services when used on iPhones. It is important Spotify work well on my phone, considering my playlist consists of 900 songs...

  • Visitor
  • Hi. I, due to financial constraints, may buy an old iPhone, probably an iPhone 6. I've heard there are problems with non-Apple services when used on iPhones. It is important Spotify work well on my p...
  • Maxim
  • Spotify Star
  • 654 Views
  • 1 replies
  • 0 likes
  • 654 Views
  • 1 replies
  • 0 likes

No download possible due to 3k files limitation

iOS Version 11.01 / 11.02Spotify version: 8.4.20.535 / premium / familyAvailable free memory on device ~40Gb Hi all,for some reason I can't download any additional files due to the limitation of 3k downloaded files.My acttions:checked number of files...

  • Casual Listener
  • iOS Version 11.01 / 11.02 Spotify version: 8.4.20.535 / premium / family Available free memory on device ~40Gb   Hi all, for some reason I can't download any additional files due to the lim...
  • 358 Views
  • 0 replies
  • 0 likes
  • 358 Views
  • 0 replies
  • 0 likes

My playlists some artists and albums have dissapeared.

All of the sudden several of my artists I downloaded, favorite playlists and albums are gone!! I tried to recover but it says there is nothing to recover??? I dont want to re load ALL of them again!

  • Newbie
  • All of the sudden several of my artists I downloaded, favorite playlists and albums are gone!! I tried to recover but it says there is nothing to recover??? I dont want to re load ALL of them again!
  • 327 Views
  • 0 replies
  • 0 likes
  • 327 Views
  • 0 replies
  • 0 likes

Solved!! iPad 1 app

Are there any apps for an IPad v1 available besides the one for ios4. The one I had quit working and when I tried to reinstall Spotify it defaults to the app that requires iOS 6 which the iPad 1 cannot use.

  • Newbie
  • Are there any apps for an IPad v1 available besides the one for ios4. The one I had quit working and when I tried to reinstall Spotify it defaults to the app that requires iOS 6 which the iPad 1 can...
  • Handpuppe
  • Casual Listener
  • 42954 Views
  • 37 replies
  • 0 likes
  • 42954 Views
  • 37 replies
  • 0 likes

Spotify completely unable to connect to internet

So I've been having premium spotify for a year or two, and this problem happened few days ago. I have logged into 2 devices, windows pc and an iphone 6+. Spotify on pc works great as always, however my iphone's spotify cant connect to internet at all...

  • Casual Listener
  • So I've been having premium spotify for a year or two, and this problem happened few days ago. I have logged into 2 devices, windows pc and an iphone 6+. Spotify on pc works great as always, however ...
  • Darrendelfino
  • Casual Listener
  • 483 Views
  • 1 replies
  • 0 likes
  • 483 Views
  • 1 replies
  • 0 likes

automatic dowloands

I don't know why but when i download my songs under albums and then when i go into artists and look for a song those same songs that i spent hours going back and forth downloading are not? but under albums they are?? Doesn't make sense..... Also how ...

  • Visitor
  • I don't know why but when i download my songs under albums and then when i go into artists and look for a song those same songs that i spent hours going back and forth downloading are not? but u...
  • 433 Views
  • 0 replies
  • 0 likes
  • 433 Views
  • 0 replies
  • 0 likes

Songs Available on Desktop App Not Playing on Mobile (Premium User)

When I attempt to play songs from particular artists on my andorid device I reciveve a message saying 'content not availbe', despite the fact these songs can be played on the desktop app and are NOT local files. To provide an example songs by 'Illy',...

  • Newbie
  • When I attempt to play songs from particular artists on my andorid device I reciveve a message saying 'content not availbe', despite the fact these songs can be played on the desktop app and are NOT ...
  • 335 Views
  • 0 replies
  • 2 likes
  • 335 Views
  • 0 replies
  • 2 likes

Cant play music after losing Premium

I recently lost Spotify premium and as I recently opened up the app, I couldn't play any music. My wifi is fine, I uninstalled and reinstalled, and turned off and on my phone, and it seems that I still can't play any music. I use an iPhone 6. I haven...

  • Casual Listener
  • I recently lost Spotify premium and as I recently opened up the app, I couldn't play any music. My wifi is fine, I uninstalled and reinstalled, and turned off and on my phone, and it seems that I sti...
  • isabellawallace
  • Casual Listener
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

Spotify playlist not shuffling or retaining shuffle setting.

Since updating to the newest version of the app, the shuffle setting is not sticking in my iOS app after I select it. I select a song, click shuffle, and if I try to skip to the next track, the shuffle icon is no longer illuminated, and the playlist ...

  • Newbie
  •  Since updating to the newest version of the app, the shuffle setting is not sticking in my iOS app after I select it. I select a song, click shuffle, and if I try to skip to the next track, the...
  • 728 Views
  • 0 replies
  • 0 likes
  • 728 Views
  • 0 replies
  • 0 likes

App tells me I'm "offline" (but I'm not!)

So, this is happening since maybe one month. Mostly when not connected to any wifi (but through my almost unlimited LTE plan), the Spotify App tells me, I'm offline. Restarting the App, the iPhone… nothing works. Just once in a while (I don't know wh...

  • Newbie
  • So, this is happening since maybe one month. Mostly when not connected to any wifi (but through my almost unlimited LTE plan), the Spotify App tells me, I'm offline. Restarting the App, the iPhone… n...
  • 427 Views
  • 0 replies
  • 0 likes
  • 427 Views
  • 0 replies
  • 0 likes

Spotify, Sonos Play 5 and iOS 11.0.2

I have a Sonos Play 5.I use my iPhone/iPad as music controller for Spotify. I do not use the Sonos app for playing music. When closing Spotify the music is still playing. I found out it’s not the buffer, but the musical control panel in iOS 11 which ...

  • Music Fan
  • I have a Sonos Play 5. I use my iPhone/iPad as music controller for Spotify. I do not use the Sonos app for playing music.   When closing Spotify the music is still playing. I found out it’s ...
  • 465 Views
  • 0 replies
  • 0 likes
  • 465 Views
  • 0 replies
  • 0 likes

A Lot of Missing Music from Spotify

for the last several months i have been trying to look for music that's playing on SiriusXM and i cant seem to find it on spotify. I have been looking:White Noise by MNEK & Disclosure (XY Constant Remix)Vazilando by Shortly (Kryder & Eddie Thoneick R...

  • Newbie
  • for the last several months i have been trying to look for music that's playing on SiriusXM and i cant seem to find it on spotify.    I have been looking: White Noise by MNEK & Discl...
  • liquidchild101
  • Casual Listener
  • 674 Views
  • 3 replies
  • 0 likes
  • 674 Views
  • 3 replies
  • 0 likes

Paguei minha conta e continua free

Olá, já paguei pelo Spotify premium, foi debitado da minha conta, mas ainda estou com a versão free. Não houve mudança.

  • Newbie
  • Olá, já paguei pelo Spotify premium, foi debitado da minha conta, mas ainda estou com a versão free. Não houve mudança. 
  • 266 Views
  • 0 replies
  • 0 likes
  • 266 Views
  • 0 replies
  • 0 likes

Beim Anschluss an Autoradio wird gezeigt, dass keine abspielbaren Dateien vorhanden sind.

Spoiler (Highlight to read) Autoradio, usb, keine abspielbaren Dateien, Autoradio, usb, keine abspielbaren Dateien,Beim Anschluss an Autoradio wird gezeigt, dass keine abspielbaren Dateien vorhanden sind - über Bluetooth funktioniert es. Kennt jemand...

  • Newbie
  •  Autoradio, usb, keine abspielbaren Dateien, Beim Anschluss an Autoradio wird gezeigt, dass keine abspielbaren Dateien vorhanden sind - über Bluetooth funktioniert es. Kennt jemand eine Lösung?...
  • 1264 Views
  • 0 replies
  • 0 likes
  • 1264 Views
  • 0 replies
  • 0 likes

Downloads not showing up in "downloads" section of library

My downloads section is only displaying the playlists I have downloaded on the iphone app. Just about every time I download an album for offline listening, it will not be displayed in the "downloads" section of my library. Yet if I know I downloaded ...

  • Newbie
  • My downloads section is only displaying the playlists I have downloaded on the iphone app. Just about every time I download an album for offline listening, it will not be displayed in the "downloads"...
  • lalabananas
  • Newbie
  • 700 Views
  • 1 replies
  • 0 likes
  • 700 Views
  • 1 replies
  • 0 likes

I don't have a SoundTouch 10...

... but every so often Spotify on my iPhone stops streaming to my Bluetooth device (car, beats headphones) and pops up the message 'you are listening on Soundtouch 10'. Why? I see a soundtouch in my list of devices but I don't own one,,, it's become ...

  • Newbie
  • ... but every so often Spotify on my iPhone stops streaming to my Bluetooth device (car, beats headphones) and pops up the message 'you are listening on Soundtouch 10'.    Why?  I se...
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

"Offline" playlist on "Your library" is missing

Hi all, I just realized that my "Offline" playlist inside "Your library" is missing. I have "Playlists", "Stations", "Songs", "Albums", "Artists" and "Podcasts & videos". I have checked and my friends have an additional one: Offline. Why??? iPhone 6S...

  • Casual Listener
  • Hi all,   I just realized that my "Offline" playlist inside "Your library" is missing. I have "Playlists", "Stations", "Songs", "Albums", "Artists" and "Podcasts & videos".   I have...
  • 318 Views
  • 0 replies
  • 0 likes
  • 318 Views
  • 0 replies
  • 0 likes

[iPad] Music quality and volume normalisation

Hi there, I've got this problem recently where songs streamed and downloaded from Spotify has different music quality which will result in different volume as I play them on a playlist. I've toggled the volume normalisation on but it doesn't seem to ...

  • Newbie
  • Hi there,   I've got this problem recently where songs streamed and downloaded from Spotify has different music quality which will result in different volume as I play them on a playlist. I've...
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

"Songs" Shuffle on iPhone

Hey everyone, I recently created a playlist containing about 70 songs, but when i go to shuffle play the default tab titled "Songs", none of the songs contained in my playlist are shuffled in until all the songs which aren't in the playlist are playe...

  • Newbie
  • Hey everyone,         I recently created a playlist containing about 70 songs, but when i go to shuffle play the default tab titled "Songs", none of the songs contained in my pl...
  • 255 Views
  • 0 replies
  • 0 likes
  • 255 Views
  • 0 replies
  • 0 likes

Horror ads

How can I change it to block out horror ads on my Spotify? My kid likes to listen to music at night and she is freaking terrified because some scary movie was advertised last night and she didn't sleep and threw a fit like all night. Help.

  • Newbie
  • How can I change it to block out horror ads on my Spotify? My kid likes to listen to music at night and she is freaking terrified because some scary movie was advertised last night and she didn't sle...
  • avshvh
  • Newbie
  • 3574 Views
  • 2 replies
  • 18 likes
  • 3574 Views
  • 2 replies
  • 18 likes