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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 71852 Views
  • 16 replies
  • 37 likes
  • 71852 Views
  • 16 replies
  • 37 likes

Solved!! May 2017 update - now not working on Connected Drive

Since updating the app this morning Spotify just freezes in my Connected Drive and I can't play music. Any help before I wind up Spotify support?

  • Casual Listener
  • Since updating the app this morning Spotify just freezes in my Connected Drive and I can't play music. Any help before I wind up Spotify support?
  • RichardWills73
  • Casual Listener
  • 427 Views
  • 1 replies
  • 0 likes
  • 427 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify for IOS keeps shutting down

Hello,I have been facing this issue with spotify - premium account - always shutting down just one minute after i turn it on. It's been happening for months and even after getting it updates multiple times the issue is still not fixed. I read somewhe...

  • Casual Listener
  • Hello, I have been facing this issue with spotify - premium account - always shutting down just one minute after i turn it on. It's been happening for months and even after getting it updates mult...
  • Maria_B
  • Moderator
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sync local files between Desktop and iOS

When I try to sync my files between Spotify for Mac and iOS I only see the playlists itself on mij iPhone and no songs. What I do on Mac: choose the source where my local files are stored. Dragging them in a playlist. Waiting a minute and open Spotif...

  • Visitor
  • When I try to sync my files between Spotify for Mac and iOS I only see the playlists itself on mij iPhone and no songs.   What I do on Mac: choose the source where my local files are stored. D...
  • Maria_B
  • Moderator
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

Superuser Contribution Syncing local files without a desktop

I'm trying to add local files from my iPhone onto the Spotify app. I've seen how to do it but it seems to involve a desktop computer of some description. All I have is my iPhone 7 and iPad Air 2. Is there a way to add them without having to use a des...

  • Newbie
  • I'm trying to add local files from my iPhone onto the Spotify app. I've seen how to do it but it seems to involve a desktop computer of some description. All I have is my iPhone 7 and iPad Air 2. Is ...
  • Maria_B
  • Moderator
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Music quality for premium family

Hi,I've subscrived a premium famiily's account and i can't set " max quality " for music streaming. It asks me to switch to premium account. Why?? Someone can help me?

  • Casual Listener
  • Hi, I've subscrived a premium famiily's account and i can't set " max quality " for music streaming. It asks me to switch to premium account. Why?? Someone can help me?
  • Dan883
  • Casual Listener
  • 2104 Views
  • 2 replies
  • 0 likes
  • 2104 Views
  • 2 replies
  • 0 likes

Synced tracks dissapearing from playlist

Some local files I have synced to my playlist just dissapear. However this only affects some tracks, others from the same album/artist stay on the playlist. But it's always the same tracks that go away, If i unsync and re-sync it they appear again......

  • Music Fan
  • Some local files I have synced to my playlist just dissapear. However this only affects some tracks, others from the same album/artist stay on the playlist. But it's always the same tracks that go aw...
  • 282 Views
  • 0 replies
  • 0 likes
  • 282 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cant sync songs to iphone

Hi, I have tried to sync music from my pc to my phone by creating a playist on my pc with the local files in it then opening it on my phone but when i open it on my phone none of the songs are there and the only thing there is a message telling me ho...

  • Casual Listener
  • Hi, I have tried to sync music from my pc to my phone by creating a playist on my pc with the local files in it then opening it on my phone but when i open it on my phone none of the songs are there ...
  • Maria_B
  • Moderator
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

No queue list on ipad version

Hello. I don t understand why but I don t have any queue list button on my iPad version. I have just updated my version today on may 16th...can you please help me ? Thanks.

  • Newbie
  • Hello. I don t understand why but I don t have any queue list button on my iPad version. I have just updated my version today on may 16th... can you please help me ? Thanks.
  • 283 Views
  • 0 replies
  • 1 likes
  • 283 Views
  • 0 replies
  • 1 likes

Esto es una vergüenza ni soporte ni ayuda!!

No te funciona correctamente el producto y te redirigen aquí y.....ahí queda todo, sigo esperando después de pagar que alguien de spotify me conteste, así yo también llevo un departamento de incidencias y por no contar que yo me dirijo en castellano,...

  • Casual Listener
  • No te funciona correctamente el producto y te redirigen aquí y.....ahí queda todo, sigo esperando después de pagar que alguien de spotify me conteste, así yo también llevo un departamento de incidenc...
  • user-removed
  • Not applicable
  • 352 Views
  • 1 replies
  • 4 likes
  • 352 Views
  • 1 replies
  • 4 likes

Solved!! iOS 10.2.1 downloaded songs not available offline

Hi,I am subscribed to Spotify premium but looks like I am not able to play downloaded songs offline on my iPhone running iOS 10.2.1. My subscription is up-to-date as I have set up autopay every month. I only have 2 other devices that currently have S...

  • Visitor
  • Hi, I am subscribed to Spotify premium but looks like I am not able to play downloaded songs offline on my iPhone running iOS 10.2.1. My subscription is up-to-date as I have set up autopay every mon...
  • dry_sockets
  • Newbie
  • 390 Views
  • 2 replies
  • 0 likes
  • 390 Views
  • 2 replies
  • 0 likes

Problems using my premium account on a new phone

Hello!I just got a new phone, my account was premium linked to my Facebook . Today that I download Spotify and try to open it it said error 404. I checked if using my hotmail with is the same as my Facebook would work and it did but it doesn't show t...

  • Newbie
  • Hello! I just got a new phone, my account was premium linked to my Facebook . Today that I download Spotify and try to open it it said error 404. I checked if using my hotmail with is the same as my...
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Song plays fine until saved to playlist

Hi,I've just been listening to an album and saved a couple of the songs to my playlists (which also saved it to my device) but when I've gone to listen to them from my playlist the full tune isn't there. One only plays for 10 secs (just the intro), a...

  • Newbie
  • Hi, I've just been listening to an album and saved a couple of the songs to my playlists (which also saved it to my device) but when I've gone to listen to them from my playlist the full tune isn't ...
  • 240 Views
  • 0 replies
  • 0 likes
  • 240 Views
  • 0 replies
  • 0 likes

"Your Mixtape" (Dein Mixtape) doesn't work anymore

The function "your mixtape" (Dein Mixtape) gave several mixtapes in different styles. Since a few weeks this function doesn't work anymore.In the german version always appears "Ein Fehler ist aufgetreten. Nochmal versuchen!" (Error - try again).I alr...

  • Newbie
  • The function "your mixtape" (Dein Mixtape) gave several mixtapes in different styles. Since a few weeks this function doesn't work anymore. In the german version always appears "Ein Fehler ist auf...
  • Lodderknecht
  • Newbie
  • 656 Views
  • 1 replies
  • 1 likes
  • 656 Views
  • 1 replies
  • 1 likes

Duerme...

Había una lista de Spotify llamada: Duerme...Y ahora la cambiaron pur una llamada: sueño profundo. Por lo tanto ya no tiene las mismas canciones.En la lista de "Duerme" había una canción que me gustaba pero no recuerdo el nombre.¿Alguna manera de ver...

  • Newbie
  • Había una lista de Spotify llamada: Duerme... Y ahora la cambiaron pur una llamada: sueño profundo. Por lo tanto ya no tiene las mismas canciones. En la lista de "Duerme" había una canción que me g...
  • 268 Views
  • 0 replies
  • 0 likes
  • 268 Views
  • 0 replies
  • 0 likes

Sortin by Artist name

Hey guys, so recently ive received an iphone and theres one thing from the android to iphone transition i dont like.Whenever i sort by ARTIST it always sorts by the artist (which is good!) BUT it mixes up the songs and plays them in random order by a...

  • Casual Listener
  • Hey guys, so recently ive received an iphone and theres one thing from the android to iphone transition i dont like. Whenever i sort by ARTIST it always sorts by the artist (which is good!) BUT it...
  • brossell
  • Casual Listener
  • 277 Views
  • 2 replies
  • 0 likes
  • 277 Views
  • 2 replies
  • 0 likes

Spotify app on iPhone can't connect through WIFI

Hi, I just noticed recently my Spotify app on iPhone 7 can't connect through WIFI.at login when WIFI is enabled I get: "Could not establish a connection to the Spotify service..."If I disable the WIFI it works fine. I play a song, re-enable the WIFI,...

  • Casual Listener
  • Hi,   I just noticed recently my Spotify app on iPhone 7 can't connect through WIFI. at login when WIFI is enabled I get: "Could not establish a connection to the Spotify service..." If I di...
  • 5244574
  • Newbie
  • 1149 Views
  • 3 replies
  • 0 likes
  • 1149 Views
  • 3 replies
  • 0 likes

Songs being deleted?

I've been on Spotify premium for a year and a half and most of my playlists are added to as the time goes. But I've noticed that throughout listening, I can't find songs ANYWHERE after I'd just listened to them multiple times throughout the time bein...

  • Newbie
  • I've been on Spotify premium for a year and a half and most of my playlists are added to as the time goes. But I've noticed that throughout listening, I can't find songs ANYWHERE after I'd just liste...
  • 355 Views
  • 0 replies
  • 0 likes
  • 355 Views
  • 0 replies
  • 0 likes

Volume When Switching Devices

I have spotify at a higher volume on my computer than phone (since I adjust computer volume, and just keep the spotify desktop volume at 100%). When I switch to my phone, Spotify has started trying to keep the volume between my computer and phone the...

  • Casual Listener
  • I have spotify at a higher volume on my computer than phone (since I adjust computer volume, and just keep the spotify desktop volume at 100%). When I switch to my phone, Spotify has started trying t...
  • 321 Views
  • 0 replies
  • 4 likes
  • 321 Views
  • 0 replies
  • 4 likes

Camera-less device

Hi,Am not allowed to have a phone or device with a camera on site at work - is there a device (such as iPod nano or android based) which Spotify will work on?Thanks

  • Newbie
  • Hi, Am not allowed to have a phone or device with a camera on site at work - is there a device (such as iPod nano or android based) which Spotify will work on? Thanks
  • 292 Views
  • 0 replies
  • 0 likes
  • 292 Views
  • 0 replies
  • 0 likes