Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 69961 Views
  • 16 replies
  • 37 likes
  • 69961 Views
  • 16 replies
  • 37 likes

can't send songs to friends

Hello! On my mobile app, I can't send songs to friends. Also, my friends are saying they can't send songs to me. This is frustrating.

  • Casual Listener
  • Hello!   On my mobile app, I can't send songs to friends. Also, my friends are saying they can't send songs to me. This is frustrating. 
  • city1ights
  • Casual Listener
  • 798 Views
  • 5 replies
  • 0 likes
  • 798 Views
  • 5 replies
  • 0 likes

Downloaded songs won't download to iPhone

I have downloaded songs onto my computer, and added them to a playlist that is downloaded (so that I can play offline). My phone, however, will not download the songs that are local files. Why? I have plenty of room on my phone (16GB+), re-installed ...

  • Casual Listener
  • I have downloaded songs onto my computer, and added them to a playlist that is downloaded (so that I can play offline).   My phone, however, will not download the songs that are local files. &...
  • 459 Views
  • 0 replies
  • 1 likes
  • 459 Views
  • 0 replies
  • 1 likes

Where is the waiting list gone?

Since a few weeks I am missing the opportunity to check and change the Songs i am putting to my waiting List.Did. you change the way to get there Or what did happen?

  • Newbie
  • Since a few weeks I am missing the opportunity to check and change the Songs i am putting to my waiting List. Did. you change the way to get there Or what did happen?
  • nzuelzke
  • Casual Listener
  • 3611 Views
  • 4 replies
  • 0 likes
  • 3611 Views
  • 4 replies
  • 0 likes

Spotify playlists are not in order, when using Apple Carplay

Hey guys, Just noticed that Playlists are not in order when using apple carplay? Is this just for me, or anyone else get this issue?

  • Regular
  • Hey guys,   Just noticed that Playlists are not in order when using apple carplay?   Is this just for me, or anyone else get this issue?
  • pope_adam
  • Casual Listener
  • 818 Views
  • 3 replies
  • 0 likes
  • 818 Views
  • 3 replies
  • 0 likes

Spotify BMW Integration - Ver.7.7.0.850

Hi there (again).Since the previous update and this last also, spotify doesn't display album art preview while browsing throught albums into playlists and radios. Sometimes the arts appear by opening a folder or playlist, going back and entering agai...

  • Music Fan
  • Hi there (again). Since the previous update and this last also, spotify doesn't display album art preview while browsing throught albums into playlists and radios. Sometimes the arts appear by openi...
  • 0utsider
  • Music Fan
  • 420 Views
  • 1 replies
  • 0 likes
  • 420 Views
  • 1 replies
  • 0 likes

Playlists 'waiting to download'

Ón both my iPad and iPhone, my songs which i have saved (made available for offline) just have a grey arrow next to them instead of green. I am a premium user and just wondering why my songs aren't available for offline use??

  • Newbie
  • Ón both my iPad and iPhone, my songs which i have saved (made available for offline) just have a grey arrow next to them instead of green. I am a premium user and just wondering why my songs aren't a...
  • Qjjonker
  • Newbie
  • 6812 Views
  • 5 replies
  • 7 likes
  • 6812 Views
  • 5 replies
  • 7 likes

What the **bleep**!Need some help with delating artist from my library

Dear Everbody, i dont know where to start. But what kind of madness is it to get an answer to simple questions. I needed 10min to get to this sheet. I have to log in two times.What the **bleep**?? Ok simple question how can I delete artist from my li...

  • Newbie
  • Dear Everbody,   i dont know where to start. But what kind of madness is it to get an answer to simple questions. I needed 10min to get to this sheet. I have to log in two times.What the **ble...
  • 309 Views
  • 0 replies
  • 0 likes
  • 309 Views
  • 0 replies
  • 0 likes

To everyone

Okay so when I filter my music in my playlist, I choose the "artist" filter and my music is shown in order. The only problem is that when I choose a song my "que" isn't playing my songs in order and I don't know how to fix it. I've tried deleting my ...

  • Casual Listener
  • Okay so when I filter my music in my playlist, I choose the "artist" filter and my music is shown in order. The only problem is that when I choose a song my "que" isn't playing my songs in order and ...
  • NGminder
  • Newbie
  • 480 Views
  • 5 replies
  • 0 likes
  • 480 Views
  • 5 replies
  • 0 likes

Music won't play or download offline

My music won't play it just stays there at 00.00 time and it won't download offline either the offline symbol just stays grey

  • Regular
  • My music won't play it just stays there at 00.00 time and it won't download offline either the offline symbol just stays grey
  • Swanny
  • Community Legend
  • 539 Views
  • 4 replies
  • 0 likes
  • 539 Views
  • 4 replies
  • 0 likes

Plan Familiar Spotify

Mi familia y yo llevamos algún tiempo usando el plan familiar de Spotify pero ahora me aparece que yo tengo la Cuenta Gratis y no la premium y a los demás les sigue apareciendo la premium... como puedo solucionar este problema?

  • Newbie
  • Mi familia y yo llevamos algún tiempo usando el plan familiar de Spotify pero ahora me aparece que yo tengo la Cuenta Gratis y no la premium y a los demás les sigue apareciendo la premium... como pue...
  • 318 Views
  • 0 replies
  • 0 likes
  • 318 Views
  • 0 replies
  • 0 likes

Solved!! Night Lovell

My Night Lovell songs went.. Why? When I try to play it is says "Song Unavailable". Help plss

  • Newbie
  • My Night Lovell songs went.. Why? When I try to play it is says "Song Unavailable". Help plss
  • knowxl3gend1
  • Casual Listener
  • 4100 Views
  • 15 replies
  • 6 likes
  • 4100 Views
  • 15 replies
  • 6 likes

Why don't I get any notifications?

Hello guys,I use Spotify (1.045.186.g3b5036d6) on Mac (macOS Sierra Version 10.12.2) and I use Spotify (7.4.01643) on my iPhone (iOS 10.2.1) and I don't receive any notifications. Look at my settings: [1] my settings online[2]-[4] my settings in the ...

  • Regular
  • Hello guys, I use Spotify (1.045.186.g3b5036d6) on Mac (macOS Sierra Version 10.12.2) and I use Spotify (7.4.01643) on my iPhone (iOS 10.2.1) and I don't receive any notifications. Look at my settin...
  • KeinNamne
  • Regular
  • 902 Views
  • 3 replies
  • 1 likes
  • 902 Views
  • 3 replies
  • 1 likes

Solved!! Press 'shuffle' to play a song but a completely different song plays

Hi I'm a free subscription user I have several playlists some with only one song. When I press 'shuffle' to hear a song, a completely different song plays, even when skipping the original song never comes up. I tried the Premium free trial and downlo...

  • Visitor
  • Hi I'm a free subscription user I have several playlists some with only one song. When I press 'shuffle' to hear a song, a completely different song plays, even when skipping the original song never ...
  • simo901r
  • Regular
  • 1019 Views
  • 1 replies
  • 0 likes
  • 1019 Views
  • 1 replies
  • 0 likes

Solved!! Save songs without downloading

I got a new phone last week, and I can't figure out how to get the songs to download without hitting download. On my old phone, when I would hit save, the song would automatically download. I attached a picture from my old phone to show what I mean. ...

  • Casual Listener
  • I got a new phone last week, and I can't figure out how to get the songs to download without hitting download. On my old phone, when I would hit save, the song would automatically download. I attache...
  • DreamTryDoGood
  • Casual Listener
  • 1535 Views
  • 2 replies
  • 0 likes
  • 1535 Views
  • 2 replies
  • 0 likes

Can't select songs in Playlist Folders

This has been an issue for the past couple of months or so. When selecting a playlist folder and then selecting 'all songs', it will always play the first song, no matter what other song you try to select. This is a minor, yet very annoying issue, as...

  • Newbie
  • This has been an issue for the past couple of months or so. When selecting a playlist folder and then selecting 'all songs', it will always play the first song, no matter what other song you try to s...
  • 305 Views
  • 0 replies
  • 0 likes
  • 305 Views
  • 0 replies
  • 0 likes

Please help!!!

My partners phone keeps coming up with this every time we try to add songs to queue.. we've signed out of everywhere but it still keeps popping up

  • Newbie
  • My partners phone keeps coming up with this every time we try to add songs to queue.. we've signed out of everywhere but it still keeps popping up
  • Hubo
  • Community Legend
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Downloaded music will not play without WiFi

I recently missed a payment for premium but I took care of it quickly and ever since, my downloaded music will not play without a WiFi connection. What is the issue? PLEASE HELP!! I NEED MY MUSIC.

  • Newbie
  • I recently missed a payment for premium but I took care of it quickly and ever since, my downloaded music will not play without a WiFi connection. What is the issue? PLEASE HELP!! I NEED MY MUSIC.&nb...
  • Hubo
  • Community Legend
  • 443 Views
  • 1 replies
  • 0 likes
  • 443 Views
  • 1 replies
  • 0 likes

Please help!

Hello, I have a question about an account of a family member, my mother downloaded Spotify through Apple Store, and paid through apples in payment system. It's almost as if she doesn't have a Spotify account but as if she has an "account" through App...

  • Newbie
  • Hello, I have a question about an account of a family member, my mother downloaded Spotify through Apple Store, and paid through apples in payment system. It's almost as if she doesn't have a Spotify...
  • Hubo
  • Community Legend
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Playlist Issues

I've noticed that when listening to a playlist on the iOS app, Spotify plays songs that aren't on the playlist; often, the songs aren't even by artists that are on the playlist! Does anyone know if this is intended, or is it a fault?

  • Visitor
  • I've noticed that when listening to a playlist on the iOS app, Spotify plays songs that aren't on the playlist; often, the songs aren't even by artists that are on the playlist! Does anyone know if t...
  • user-removed
  • Not applicable
  • 825 Views
  • 3 replies
  • 0 likes
  • 825 Views
  • 3 replies
  • 0 likes