Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70737 Views
  • 16 replies
  • 37 likes
  • 70737 Views
  • 16 replies
  • 37 likes

Superuser Contribution Spotify stops playing after 1 second when connected to bluetooth speaker

Hey,so I encountered this issue, when I have my bluetooth speaker connected to my phone (iPhone 12 mini, but it happened on my iPhone 7 too) and try to play anything, it always just stops after a second. If I just disconnect a speaker and play it wit...

  • Casual Listener
  • Hey, so I encountered this issue, when I have my bluetooth speaker connected to my phone (iPhone 12 mini, but it happened on my iPhone 7 too) and try to play anything, it always just stops after a s...
  • Donmrod
  • Visitor
  • 12258 Views
  • 22 replies
  • 0 likes
  • 12258 Views
  • 22 replies
  • 0 likes

Solved!!Superuser Contribution Big Playlist over 200 songs not shown in Carplay

Big Playlists containing more than 200 Songs are not shown properly in carplay.Only the first 200 songs are visible, but you can skip to the next song that is inviaible in the playlist looking at it trough carplay.Please fix this bug, i found the sam...

  • Casual Listener
  • Big Playlists containing more than 200 Songs are not shown properly in carplay. Only the first 200 songs are visible, but you can skip to the next song that is inviaible in the playlist looking at i...
  • ChrisLion808
  • Casual Listener
  • 5016 Views
  • 21 replies
  • 6 likes
  • 5016 Views
  • 21 replies
  • 6 likes

Superuser Contribution Song share on WhatsApp - cover image not showing

PlanPremiumCountryUK DeviceiPhone SEOperating System(iOS 13.6.1) My Question or IssueWhen sharing a song on WhatsApp, the cover art no longer shows. Just the link. This is both sharing as a copied link or clicking WhatsApp in the song share options. ...

  • Casual Listener
  • Plan Premium Country UK   Device iPhone SE Operating System (iOS 13.6.1)   My Question or Issue When sharing a song on WhatsApp, the cover art no longer shows. Just the link. Thi...
  • Sheclectica
  • Visitor
  • 8689 Views
  • 24 replies
  • 5 likes
  • 8689 Views
  • 24 replies
  • 5 likes

Superuser Contribution Why won’t my music play when I click on it?

When I click on a song it will highlight green like it’s suppose to for all of 2 seconds and then without playing any music it will just disappear without me doing it. I have no idea what’s going on, I did everything these chats said to do and it’s n...

  • Newbie
  • When I click on a song it will highlight green like it’s suppose to for all of 2 seconds and then without playing any music it will just disappear without me doing it. I have no idea what’s going on,...
  • Cwearin
  • Casual Listener
  • 4430 Views
  • 2 replies
  • 0 likes
  • 4430 Views
  • 2 replies
  • 0 likes

Why I don't have the eat this playlist mode?

I tried everything to get it, including the newest updates, logging out then in, but still hasn't got for months now.

  • Visitor
  • I tried everything to get it, including the newest updates, logging out then in, but still hasn't got for months now.
  • Not applicable
  • 1135 Views
  • 2 replies
  • 0 likes
  • 1135 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Smart shuffle turning itself on for Liked Songs (IOS)

When I open Liked Songs, Smart Shuffle is automatically turned on. 1) When I turn it off, then swipe out of my Liked Songs and go back into it, Smart Shuffle is turned on again. 2) When I log out and log back in again, Smart Shuffle is off every time...

  • Casual Listener
  • When I open Liked Songs, Smart Shuffle is automatically turned on. 1) When I turn it off, then swipe out of my Liked Songs and go back into it, Smart Shuffle is turned on again. 2) When I log out and...
  • BboySEP
  • Casual Listener
  • 18834 Views
  • 28 replies
  • 5 likes
  • 18834 Views
  • 28 replies
  • 5 likes

Superuser Contribution Exclude from taste profile doesn’t appear

PlanPremiumCountryUSADevicephone 14Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueExclude from taste profile option just doesn’t show up when I click the three dots. My spotify is updated to the most recent version too.

  • Visitor
  • Plan Premium Country USA Device phone 14 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Exclude from taste profile option just doesn’t show up whe...
  • PeredM
  • Regular
  • 8337 Views
  • 19 replies
  • 2 likes
  • 8337 Views
  • 19 replies
  • 2 likes

Superuser Contribution Podcast sort order default

PLEASE can you create a DEFAULT sort order for podcasts? Just like ABOUT EVERYONE I need to…1/ Select “sort”2/ Select “unplayed”3/ Select “sort” AGAIN4/ Select “Order: Oldest to Newest”5/ Select the episode at the top …FOR EVERY **bleep** PODCAST!!! ...

  • Newbie
  • PLEASE can you create a DEFAULT sort order for podcasts? Just like ABOUT EVERYONE I need to… 1/ Select “sort” 2/ Select “unplayed” 3/ Select “sort” AGAIN 4/ Select “Order: Oldest to Newest” 5/ S...
  • threedef
  • Newbie
  • 19097 Views
  • 17 replies
  • 35 likes
  • 19097 Views
  • 17 replies
  • 35 likes

Superuser Contribution Disable autoplay when connected to Bluetooth

Give an option to not play music when connected to a Bluetooth device like the car. The android client has this why not iphone?This issue has been brought up in 2018, 2019, and 2020 and the mods keep saying it's a user issue and to reinstall. Please ...

  • Casual Listener
  • Give an option to not play music when connected to a Bluetooth device like the car. The android client has this why not iphone? This issue has been brought up in 2018, 2019, and 2020 and the mod...
  • san_gr
  • Newbie
  • 51223 Views
  • 40 replies
  • 15 likes
  • 51223 Views
  • 40 replies
  • 15 likes

Superuser Contribution When in car mode, how do you disable video playback when playing a song

PlanPremiumCountryNZ DeviceiPhone 15 Operating SystemIOS 17 My Question or IssueHow do you stop video playback (music videos) automatically playing when in car mode. It's very distracting. All the doco is "put it in car mode to limit distractions" an...

  • Music Fan
  • Plan Premium Country NZ   Device iPhone 15   Operating System IOS 17   My Question or Issue How do you stop video playback (music videos) automatically playing when in car ...
  • mrdominic
  • Newbie
  • 457 Views
  • 3 replies
  • 2 likes
  • 457 Views
  • 3 replies
  • 2 likes

Superuser Contribution Playlist only play 30 second clips

   I go to open my playlist and no playlist shows up just a discription of what is in the play list and only way to actually see the playlist is the tap add songs and from there you can only hear 30 seconds of the song. None of the below information ...

FED0B2B1-A2B1-4987-B082-217C77C44751.png 72139453-53DE-4B56-A60F-26436082D127.png
  • Casual Listener
  •           I go to open my playlist and no playlist shows up just a discription of what is in the play list and only way to actually see the playlist is the tap add songs and f...
  • Not applicable
  • 43085 Views
  • 14 replies
  • 3 likes
  • 43085 Views
  • 14 replies
  • 3 likes

Solved!!Superuser Contribution Bluetooth Headphones Too Loud

PlanPremiumCountryUSA DeviceiPhone 6sOperating SystemiOS12 My Question or Issue Bluetooth headphones are too loud even on the lowest setting. At one notch, they’re unbearable, one notch down, they’re off. From hours of internet searching, this seems ...

  • Casual Listener
  • Plan Premium Country USA   Device iPhone 6s Operating System iOS12   My Question or Issue   Bluetooth headphones are too loud even on the lowest setting. At one notch, they...
  • Stevo1965
  • Newbie
  • 66150 Views
  • 13 replies
  • 6 likes
  • Bluetooth headphones
    too loud
    Volume Control
  • 66150 Views
  • 13 replies
  • 6 likes

Spotify

Why can I not add Spotify to my Alexa profile

  • Visitor
  • Why can I not add Spotify to my Alexa profile
  • jack598henry
  • Newbie
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I download full podcasts (all episodes) offline?

I'm departing on a two-month, off-the-grid expedition and would need several dozens of podcasts downloaded in full for offline listening. How do I do this without needing to tap each episode separately? "Following" a podcast doesn't seem to trigger d...

  • Visitor
  • I'm departing on a two-month, off-the-grid expedition and would need several dozens of podcasts downloaded in full for offline listening. How do I do this without needing to tap each episode sepa...
  • IsAlreadyTaken
  • Newbie
  • 27081 Views
  • 6 replies
  • 2 likes
  • 27081 Views
  • 6 replies
  • 2 likes

Superuser Contribution AirPods 4 active noise cancellation and Apple Watch series 10

When I try listen a song with my Apple Watch series 10 and AirPods 4 with active noise cancellation, the song starts to sound slow and ends up being cut off. If I use it with out active noise cancellation its works correctly. And if I use iPhone with...

  • Casual Listener
  • When I try listen a song with my Apple Watch series 10 and AirPods 4 with active noise cancellation, the song starts to sound slow and ends up being cut off. If I use it with out active noise cancell...
  • Eni
  • Moderator
  • 420 Views
  • 3 replies
  • 0 likes
  • 420 Views
  • 3 replies
  • 0 likes

Superuser Contribution My music stops playing every 30 seconds

PlanPremiumCountryNetherlands DeviceiPhone 7ios 14.4 My Question or Issue musics stops playing every 30 secondsI already tried a clean install but that doesn’t work. How can I fix this problem?

  • Casual Listener
  •   Plan Premium Country Netherlands   Device iPhone 7 ios 14.4   My Question or Issue   musics stops playing every 30 seconds I already tried a clean install but that ...
  • Abc110s
  • Visitor
  • 12008 Views
  • 24 replies
  • 0 likes
  • 12008 Views
  • 24 replies
  • 0 likes

Why is playback switching from my iPhone to my Laptop

When I am listening to Spotify on my iPhone via Airpods, playback will often switch to my Laptop. I don't even have to be in the vicinity of the Laptop, I can be several kilometers away on a run when this happens. I can switch playback to my iPhone b...

  • Newbie
  • When I am listening to Spotify on my iPhone via Airpods, playback will often switch to my Laptop. I don't even have to be in the vicinity of the Laptop, I can be several kilometers away on a run when...
  • Amayy
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Cant share lyrics from Spotify app into Instagram.

I have done all the troubleshooting froma post a found, updated my apps, linked them, uninstall/install. Nothing has worked for me. I'm hoping I can get some help since I've been wanting to post my favorite lyrics with my friends on instagram. Thank ...

  • Newbie
  • I have done all the troubleshooting from a post a found, updated my apps, linked them, uninstall/install. Nothing has worked for me. I'm hoping I can get some help since I've been wanting to post m...
  • MateusM
  • Spotify Star
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcasts not available in Spotify Iraq

I know Spotify just opened in Iraq but there are no podcasts whatsoever it’s like they’ve been deleted or something and when I try to open some from my library (because I can’t find them anywhere else) it says “Couldn’t open link” I hope this is a bu...

  • Regular
  • I know Spotify just opened in Iraq but there are no podcasts whatsoever it’s like they’ve been deleted or something and when I try to open some from my library (because I can’t find them anywhere els...
  • mustafa_raad
  • Newbie
  • 1452 Views
  • 10 replies
  • 9 likes
  • 1452 Views
  • 10 replies
  • 9 likes