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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 79339 Views
  • 19 replies
  • 37 likes
  • 79339 Views
  • 19 replies
  • 37 likes

Remove "download" options at top of page

I've tried Spotify out for over a month now, and it's really helped me cause I'm a big music fan and I've got over 3,000+ songs in my library. In contrast to Apple Music, which I've previously used for over a year, I find Spotify is much more stable ...

  • Casual Listener
  • I've tried Spotify out for over a month now, and it's really helped me cause I'm a big music fan and I've got over 3,000+ songs in my library. In contrast to Apple Music, which I've previously used f...
  • 373 Views
  • 0 replies
  • 1 likes
  • 373 Views
  • 0 replies
  • 1 likes

Syncing Local Files

So, long story short I can see the local file on my iphone, but it is grayed out... thus no music to play. It seems as if it is synced because I can physically see it but when I tap on it, nothing happens. Using iPhone 6s with all current updates app...

  • Newbie
  • So, long story short I can see the local file on my iphone, but it is grayed out... thus no music to play. It seems as if it is synced because I can physically see it but when I tap on it, nothing ha...
  • 260 Views
  • 0 replies
  • 0 likes
  • 260 Views
  • 0 replies
  • 0 likes

Solved!! Songs in different playlists

Hi. I have a doubt. Say, I download a song to listen to it offline, so i save it to Song, but then I want to create my own playlist and I send the song I downloaded previously to this new playlist. The question is: Is this song stored twice? or is it...

  • Newbie
  • Hi.    I have a doubt. Say, I download a song to listen to it offline, so i save it to Song, but then I want to create my own playlist and I send the song I downloaded previously to this ...
  • IamWilliam9
  • Casual Listener
  • 483 Views
  • 1 replies
  • 0 likes
  • 483 Views
  • 1 replies
  • 0 likes

Why can't I contact Spotify for Support?

I am very frustrated that this Spotify site has options like "Help" and "Technical Support" but it all just takes you in a circle to Community. As a paying customer, I feel I should be able to contact support from the company I'm paying. When you sea...

  • Casual Listener
  • I am very frustrated that this Spotify site has options like "Help" and "Technical Support" but it all just takes you in a circle to Community. As a paying customer, I feel I should be able to contac...
  • lindseyblais
  • Newbie
  • 4313 Views
  • 10 replies
  • 22 likes
  • 4313 Views
  • 10 replies
  • 22 likes

Solved!! App Crashing on iPhone Running IOS 7.1.2

After the most recent update the app is crashing every time I try to open the app and then it stays stuck in the background but will not allow me to access the app. I have an iPhone 5 running IOS 7.1.2. I have also tried deleting the app and re-insta...

  • Casual Listener
  • After the most recent update the app is crashing every time I try to open the app and then it stays stuck in the background but will not allow me to access the app. I have an iPhone 5 running IOS 7.1...
  • Hugo29
  • Newbie
  • 13974 Views
  • 20 replies
  • 3 likes
  • 13974 Views
  • 20 replies
  • 3 likes

Solved!! Please help! Songs that I uploaded in my computer doesn't appear on other devices!

I uploaded some songs from my computer to Spotify app, it works just fine on my computer, but when I tried to use Spotify on my phone, it only syncs 1 song; the rest are grayed-out and says, "the song is not downloaded." I tried to click on "download...

  • Casual Listener
  • I uploaded some songs from my computer to Spotify app, it works just fine on my computer, but when I tried to use Spotify on my phone, it only syncs 1 song; the rest are grayed-out and says, "the son...
  • Hubo
  • Community Legend
  • 1107 Views
  • 7 replies
  • 0 likes
  • 1107 Views
  • 7 replies
  • 0 likes

Track mistakes on album

I recently stubled over a weird error on spotify, while listening to kanye wests new album "The Life of Pablo". When listening to the album on my desktop the track "Fade" was totally different than on my Iphone. On the my mobile it actually plays lik...

  • Newbie
  • I recently stubled over a weird error on spotify, while listening to kanye wests new album "The Life of Pablo". When listening to the album on my desktop the track "Fade" was totally different than o...
  • GabriellaGuex
  • Casual Listener
  • 377 Views
  • 2 replies
  • 0 likes
  • 377 Views
  • 2 replies
  • 0 likes

Cant go online with wifi on iphone(computer works)

As subject says... my premium account won't work with my home wifi on Iphone. But works on computer. what's wrong?

  • Newbie
  • As subject says... my premium account won't work with my home wifi on Iphone. But works on computer. what's wrong?
  • 247 Views
  • 0 replies
  • 0 likes
  • 247 Views
  • 0 replies
  • 0 likes

Queue randomly clears.

My queue will randomly clear on the Spotify iOS app. It seems to occur more often when I switch devices (for example, when I boot up Spotify on my iPhone after playing music on my desktop). However, I've seen it happen after turning Spotify back on o...

  • Regular
  • My queue will randomly clear on the Spotify iOS app. It seems to occur more often when I switch devices (for example, when I boot up Spotify on my iPhone after playing music on my desktop). However, ...
  • 558 Views
  • 0 replies
  • 7 likes
  • 558 Views
  • 0 replies
  • 7 likes

Solved!! Playing only the songs in a playlist (and not 'jump' to radio)

I have an iPhone with latest OS and Spotify software. I have a Premium subscription for Spotify. I have a playlist defined in "My Library" containing 20 songs. Problem: I select the playlist from "My Library" and press "Shuffle Play". It seems to, in...

  • Casual Listener
  • I have an iPhone with latest OS and Spotify software.  I have a Premium subscription for Spotify.  I have a playlist defined in "My Library" containing 20 songs.   Problem:  I s...
  • borice
  • Casual Listener
  • 41026 Views
  • 2 replies
  • 1 likes
  • 41026 Views
  • 2 replies
  • 1 likes

How to recover storage space on iPhone

I have read several posts where people ask how to recover the space used by Spotify on their cell phones but I haven't heard a solution. I have the same problem and have used 2GB of storage and would like to recover that space. I appreciate any assis...

  • Casual Listener
  • I have read several posts where people ask how to recover the space used by Spotify on their cell phones but I haven't heard a solution. I have the same problem and have used 2GB of storage and would...
  • Ghost12
  • Casual Listener
  • 482 Views
  • 2 replies
  • 0 likes
  • 482 Views
  • 2 replies
  • 0 likes

[iOS][Other] Spotify Connect on iPhone lockscreen

I use Spotify Connect with my Gramofon. But on the iPhone lockscreen I can't control Spotify (next, previous and most important the volumne). Can you please fix this? Because when I use Bluetooth or Apple Airplay I can control Spotify on the iPhone l...

  • Gig Goer
  • I use Spotify Connect with my Gramofon. But on the iPhone lockscreen I can't control Spotify (next, previous and most important the volumne).    Can you please fix this? Because when I us...
  • brazilian_joe
  • Casual Listener
  • 6915 Views
  • 11 replies
  • 5 likes
  • iOS
    Other
  • 6915 Views
  • 11 replies
  • 5 likes

Slow to download songs

I have a lot of songs (3281 songs actually) and it is taking really long to be available offline recently. Yes, 3281 songs is a lot of songs to download so it is long but I can't believe I need to take 1 hour to download like 20+ songs? In the past l...

  • Casual Listener
  • I have a lot of songs (3281 songs actually) and it is taking really long to be available offline recently.    Yes, 3281 songs is a lot of songs to download so it is long but I c...
  • 2628 Views
  • 0 replies
  • 6 likes
  • 2628 Views
  • 0 replies
  • 6 likes

downloaded music lost

Hello, i have the following issue with spotify on Iphone 5S:my downloaded playlist is not anymore downloaded: i mean i have the list of songs of my playlist, byt they are not anymore downloaded on my iphone, so i need connection to re-download them a...

  • Newbie
  • Hello, i have the following issue with spotify on Iphone 5S: my downloaded playlist is not anymore downloaded: i mean i have the list of songs of my playlist, byt they are not anymore downloaded on ...
  • mike_vengeance
  • Roadie
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

iPod Touch stops playlist in car randomly

Hi All, I have an iPod Touch and I have successfully synced my songs/playlist etc. to the iPod, so I can listen to them in the car on offline mode. At first they work and then randomly they will just stop working and it reverts back to the itunes mus...

  • Newbie
  • Hi All,   I have an iPod Touch and I have successfully synced my songs/playlist etc. to the iPod, so I can listen to them in the car on offline mode.   At first they work and then rando...
  • 424 Views
  • 0 replies
  • 0 likes
  • 424 Views
  • 0 replies
  • 0 likes

How to find my downloaded playlist

I have a lot of playlist and albums downloaded but some of them i dont follow in my account, how do i find them??

  • Newbie
  • I have a lot of playlist and albums downloaded but some of them i dont follow in my account, how do i find them??
  • 398 Views
  • 0 replies
  • 0 likes
  • 398 Views
  • 0 replies
  • 0 likes

Spotify Issue since latest update

Hi , Since the most recent spotify update, songs on my playlist no longer play in order? Im a premium user , when shuffle is off I choose the first song in my playlist , them it literally skips to the last song 3 albums away and plays the order in re...

  • Regular
  • Hi ,  Since the most recent spotify update, songs on my playlist no longer play in order? Im a premium user , when shuffle is off I choose the first song in my playlist , them it literally skip...
  • Ally466
  • Regular
  • 445 Views
  • 1 replies
  • 1 likes
  • 445 Views
  • 1 replies
  • 1 likes

Possible bug??

I just updated Spotify this morning and since then I've been noticing that when I try to skip through my music in my Starred playlist that it goes through the songs backward regardless of what order the songs or albums are in. If I skip forward throu...

  • Regular
  • I just updated Spotify this morning and since then I've been noticing that when I try to skip through my music in my Starred playlist that it goes through the songs backward regardless of what order ...
  • Ally466
  • Regular
  • 587 Views
  • 7 replies
  • 0 likes
  • 587 Views
  • 7 replies
  • 0 likes

Playlist stop after few songs

I have a problem that Spotify often stops playing a playlist after a few songs, sometimes only after one song. This happens both in online and offline mode. Anybody know a solution for this problem? I have iPhone6

  • Newbie
  • I have a problem that Spotify often stops playing a playlist after a few songs, sometimes only after one song. This happens both in online and offline mode. Anybody know a solution for...
  • 304 Views
  • 0 replies
  • 0 likes
  • 304 Views
  • 0 replies
  • 0 likes