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Please see below the most popular frequently asked questions.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 80957 Views
  • 19 replies
  • 37 likes
  • 80957 Views
  • 19 replies
  • 37 likes

Unlock with Touch ID driving (safe driving)

Many of us listen to music with Spotify while we're driving. When we want to change songs the Iphone is locked and we have to enter the code, and this is a risk when you are driving. Therefore I propose that you can unlock when using Spotify with Tou...

  • Casual Listener
  • Many of us listen to music with Spotify while we're driving. When we want to change songs the Iphone is locked and we have to enter the code, and this is a risk when you are driving. Therefore I prop...
  • alfme
  • Newbie
  • 1962 Views
  • 4 replies
  • 0 likes
  • 1962 Views
  • 4 replies
  • 0 likes

Switched from macbook to ipad but commercials keep coming (paying user)

Hey everyone since my macbook died, I've been using an ipad. I'm a paying user but the commercials keep coming. How can I fix this? (Yes, I am logged in with my account)best wishes Kat

  • Casual Listener
  • Hey everyone 🙂 since my macbook died, I've been using an ipad. I'm a paying user but the commercials keep coming. How can I fix this? (Yes, I am logged in with my account) best wishes ❤️ Kat
  • kbrooksc
  • Community Legend
  • 297 Views
  • 3 replies
  • 0 likes
  • 297 Views
  • 3 replies
  • 0 likes

Playlist no aparece

Hola, acabo de reinstalar mi Spotify y ya no aparecen mis playlist! Que debo hacer?

  • Newbie
  • Hola, acabo de reinstalar mi Spotify y ya no aparecen mis playlist! Que debo hacer?
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

Solved!! My local files won't download to my iphone

Ok so for the past few days I've been trying to download these local files I have on my computer but they won't download. Sometimes it works but now it isn't. I have tried multiple things and none of them work! This is very annoying and if I can't do...

  • Casual Listener
  • Ok so for the past few days I've been trying to download these local files I have on my computer but they won't download. Sometimes it works but now it isn't. I have tried multiple things and none of...
  • kbrooksc
  • Community Legend
  • 604 Views
  • 4 replies
  • 0 likes
  • 604 Views
  • 4 replies
  • 0 likes

Track number has a "/" slash. What do the numbers mean?

I have tried to find this in the FAQ, and I'm sure the answer is so simple that no one needs to ask. I'm playing Spotify from my iPhone through my Bose system in my Nissan.What in the world does the "x/y" mean? What does the top number represent and ...

  • Newbie
  • I have tried to find this in the FAQ, and I'm sure the answer is so simple that no one needs to ask. I'm playing Spotify from my iPhone through my Bose system in my Nissan. What in the world does ...
  • 360 Views
  • 0 replies
  • 0 likes
  • 360 Views
  • 0 replies
  • 0 likes

Mi Spotify se detiene cuando abro Facebook o cualquier otra aplicación

Necesito ayuda ! Ingresó a mi Spotify y pongo mi lista de reproducción en cuanto quiero ver Facebook o cualquier otra aplicación la música se detiene y vuelve a comenzar si vuelvo a entrar a Spotify. Tengo un iPhone 5s y cuenta premium

  • Newbie
  • Necesito ayuda ! Ingresó a mi Spotify y pongo mi lista de reproducción en cuanto quiero ver Facebook o cualquier otra aplicación la música se detiene y vuelve a comenzar si vuelvo a entrar a Spotify....
  • 5105 Views
  • 0 replies
  • 1 likes
  • 5105 Views
  • 0 replies
  • 1 likes

Can't get device password

I'm tyring to get a password to log in via my iPad. I click the "Set Device Password" link and get a messge that a pw has been sent to my email, but the email doesn't come through. (And, yes, I've checked my spam folder!)

  • Newbie
  • I'm tyring to get a password to log in via my iPad. I click the "Set Device Password" link and get a messge that a pw has been sent to my email, but the email doesn't  come through. (And, yes, I...
  • user-removed
  • Not applicable
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Spotify only plays through tv speakers

This is the weirdest thing and i cant figure it out: spotify only plays through the tv speaker and not through the connected sound system when casting from iphoneSE app to 2016 vizio smartcast 4k hdtv. Everything else i cast from my iphone to the tv ...

  • Newbie
  • This is the weirdest thing and i cant figure it out: spotify only plays through the tv speaker and not through the connected sound system when casting from iphoneSE app to 2016 vizio smartcast 4k hdt...
  • gregoryemiller
  • Casual Listener
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Every time I try to log in it says 'you've already created an account with this email address'

Just got a new iPhone. I'm hitting 'Log In' on the screen, not 'sign up' but when I enter the information it says I've already created an account with this email address. If I try to do it through facebook it says 'You have already authorized Spotify...

  • Casual Listener
  • Just got a new iPhone. I'm hitting 'Log In' on the screen, not 'sign up' but when I enter the information it says I've already created an account with this email address.   If I try to do it t...
  • gilaf77
  • Casual Listener
  • 416 Views
  • 2 replies
  • 0 likes
  • 416 Views
  • 2 replies
  • 0 likes

Sync Over Cellular was disabled - Spotify iOS still synced over cellular - now charged 600 Euro

Hi, the title says it all really. I renewed my Spotify Premium subscription at a party, and the next day I discovered that it had synced 2GB+ via 4G. I immediately checked my settings, and Music Quality > Sync Over Cellular was indeed disabled (i hav...

  • Gig Goer
  • Hi, the title says it all really.   I renewed my Spotify Premium subscription at a party, and the next day I discovered that it had synced 2GB+ via 4G. I immediately checked my settings, and M...
  • sindreg
  • Gig Goer
  • 3770 Views
  • 9 replies
  • 0 likes
  • 4G
    bug
  • 3770 Views
  • 9 replies
  • 0 likes

Long wait..

Every time I open the Spotify app on wifi it almost takes 2 minutes to get online. But when I opened the VPN or cellular data it connects directly. And yes I tried with different wifi s

  • Newbie
  • Every time I open the Spotify app on wifi it almost takes 2 minutes to get online. But when I opened the VPN or cellular data it connects directly. And yes I tried with different wifi s
  • 343 Views
  • 0 replies
  • 0 likes
  • 343 Views
  • 0 replies
  • 0 likes

There is no cover on Daily Mix

Hello, guys.How can I bring back Daily Mixe's covers? For now, I don't see them in iOS application. Moreover, I can see them in Android app.Tried to reinstall the app, login/logout.iPhone 5s, iOS 8.4, Spotify 6.8.0

  • Newbie
  • Hello, guys. How can I bring back Daily Mixe's covers? For now, I don't see them in iOS application. Moreover, I can see them in Android app. Tried to reinstall the app, login/logout. iPhone 5s, i...
  • 185 Views
  • 0 replies
  • 0 likes
  • 185 Views
  • 0 replies
  • 0 likes

Download of offline songs stops after a while

Ok so i read a whole lot on the forus before posting. I got two new phones, an android and in iphone 7. I always keep the songs in my library (liked / starred) on the device for offline play (its about 550 songs). And ive never had a problem with tha...

  • Newbie
  • Ok so i read a whole lot on the forus before posting.    I got two new phones, an android and in iphone 7.    I always keep the songs in my library (liked / starred) on the de...
  • acke0114
  • Regular
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Phone's playlist have more songs than computer

My iPhone tells me I have 336 songs in my playlist, but my computer says I have 335 songs. What could the problem be? I am in online mode with both devices.

  • Casual Listener
  • My iPhone tells me I have 336 songs in my playlist, but my computer says I have 335 songs. What could the problem be? I am in online mode with both devices.
  • AlexHolgersen
  • Casual Listener
  • 550 Views
  • 1 replies
  • 0 likes
  • 550 Views
  • 1 replies
  • 0 likes

Hola, necesito ayuda!

Hola,Tengo la subscripcion premiun, en el ordenador funciona perfectamente, pero al ir a sincronizarla con mi nuevo iphoe, la version que sale es la normal y pierdo toda mi musica.coo puedo hacer para que salga la version premium en el iphone?gracias

  • Newbie
  • Hola, Tengo la subscripcion premiun, en el ordenador funciona perfectamente, pero al ir a sincronizarla con mi nuevo iphoe, la version que sale es la normal y pierdo toda mi musica. coo puedo hacer...
  • Dimarro
  • Newbie
  • 419 Views
  • 2 replies
  • 0 likes
  • 419 Views
  • 2 replies
  • 0 likes

Skips over all songs and doesn't play

When I go into a playlist I created and hit "play" it skips over each song and then stops and doesn't play any music. When this happens in a Spotify created playlist, it skips over each song eventually playing a random song on the list. This happens ...

  • Casual Listener
  • When I go into a playlist I created and hit "play" it skips over each song and then stops and doesn't play any music. When this happens in a Spotify created playlist, it skips over each song eventual...
  • jordanr1203
  • Casual Listener
  • 466 Views
  • 4 replies
  • 0 likes
  • 466 Views
  • 4 replies
  • 0 likes

can't log in on my i phone

hey folks, i have a premium account that works on my mac via safari-browser but not with the app. Also i cant log in on my i phone. I had the free version before an the log in via FB worked and workes. But i wanna use the premium account now. I tried...

  • Casual Listener
  • hey folks,   i have a premium account that works on my mac via safari-browser but not with the app. Also i cant log in on my i phone. I had the free version before an the log in via FB worked ...
  • stefango82
  • Casual Listener
  • 344 Views
  • 3 replies
  • 1 likes
  • 344 Views
  • 3 replies
  • 1 likes

Spotify Connect on Marantz

when I play Spotify on my Marantz AV 8002 A via spotify connect does it disconnect or stop playing every 10, 15 minutes. it started a couple a weeks ago. when i play spotify on other devices via spotify connect in my home doesn't that happens. Does a...

  • Newbie
  • when I play Spotify on my Marantz AV 8002 A via spotify connect does it disconnect or stop playing every 10, 15 minutes. it started a couple a weeks ago. when i play spotify on other devices via spot...
  • tk-319
  • Newbie
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

invite premium family

I received an invitation to premium family but when I access I receive the following message: you can not enter the family plan because you already have a subscription from another store. I do not know this signature.What should I do?

  • Newbie
  • I received an invitation to premium family but when I access I receive the following message: you can not enter the family plan because you already have a subscription from another store. I do not kn...
  • dragoniteszczec
  • Newbie
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes