spotify premium but unable to stream on my iphone

[Abhi_n]

I am not able to stream Spotify on my phone. I get this message " Only Premium Users can stream on demand". I have a premium account. I reinstalled spotify on my phone, logged out of the spotify on mac and reinstalled it on mac too. Its still not working on my phone. This is frustrating and highly irritating!!!!

[Peter__]

Hey! Welcome to the community 🙂 

Is your account definitely showing as premium on your online overview and you are definitely signing in using those account details on your iPhone? 

Peter

[Abhi_n]

Yes,  this is the reciept number 191501185018. It does not let me stream any song. I have all the playlists which I have subscribed to but cannot stream them on my phone. I could stream them from my mac though.

[Peter__]

How long ago did you upgrade? Sometimes it can take a little time for the upgrade to take effect across all of your devices. 

Peter

[user-removed]

Hi,

I can confirm that your account is Premium.  You are probably suffering from a delay between the payment server and your mobile app.  Logging out and then logging back in tends to clear this problem.

[Abhi_n]

Hi,

      How long does it usually take? I got the subscription on 3 days back. The free trial got over yesterday evening.

[Abhi_n]

I logged out and logged in a few times, still does not work.

[Taylor]

Hi,

Have you tried fully uninstalling and reinstalling the app as well?

Anthony 🙂

[Abhi_n]

Yes I did that...

[meahtenoha · Accepted solution]

Hi abhi_n - Looks like you made two accounts. The one linked to your FB is a free account.

Please follow the steps outlined here to get back to your tunes. 

[keithchriskait]

I cannot stream on my iPhone. Everything works on my Mac. I rebooted, deleted and reinstalled app, followed the advice of the Community Help page. Account info: 

Username/ID:    keithchriskait
Date:           2013-09-13 15:12 UTC
Order ID:       250382820018

Thanks for your help.

[Joe]

How did you log in on your iphone? Try logging out and back in using the same credentials you used on your desktop - I'd guess your spotify username/password rather than a facebook login. If that doesn't work, please post in the official thread and one of the staff will take a look.

[keithchriskait]

Thanks Joe. I'll have to contact the big guns.

[Brooke_star]

Premium is not working on iphone. I upgraded last week on my MacBook, which works fine, but it's not being recognised on my phone. I've logged out & back in. Also downloaded spotify again on my phone.
What now?

[Peter__]

@Brooke_star - Is your account showing as premium on your online overview?

[ck121]

Thanks for your response. I was streeming on my phone when I frist subscribed with a premium package last week but decied to expand to my iMac.  The only response was to change my password. I have been working on this problem with Spotify with the same reponse...change password. I prefer Spotify to iTunes.  These folks seem untouchable via a cell phone or a live session on line.