Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hey, my name is Adam and I currently use a Samsung Galaxy S5 for Spotify. This problem only started around about a week ago but when I opened up Spotify, it seemed to take ages to load everything - my playlists, the application itself, images, the browse tab, you name it. I have tried experimenting with the functions of my phone by comparing between mobile data and WiFi connection but it seems both are lingering with the same problem.
This made me think that it was a server-side issue as I've tried downloading the songs but when I switch between the songs, it takes an awfully long time to go to the next track and vice versa. I've been trying all sorts of solutions to rectify this problem: uninstalling, clearing data/cache, reinstalling only to have the problem happen again around 30 minutes later.
If anyone can offer a solution or sympathise with my problems, please do! This has been driving me nuts for quite a while now and I want to be able to enjoy the app without latency. Thank you!