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I have just renewed my vodafone contract for another 12 months and opted for another 12 months spotify premium. I used the link that vodafone text to me and logged in with the facebook option and all seemed fine.
I then tried to use spotify on my iphone or laptop its saying that im on a free account and not a premium.
However when I log onto the spotify website it shows that I am a premium user ?
Whats the problem. I have spoken to vodafone and they said its all looking fine at their end and have referred me to spoify. PLEASE HELP...