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Hi,
I have just attempted to pay for Premium using the offer that is currently running, 99p fr 3 months.
But whilst I try to choose a payment method, the process seems to stop. For example, when I picking the card option, there is a loading icon and doesn't change screen. When I try and use PayPal it goes onto the PayPal account page and I click confirm and pay, but the page returns to spotify and it is still on select payment method page.
Any solutions?
Thanks