I'm having issues where someone was using my account and I asked this woman Natesha C from support to block TerrysTunes from my account. Instead she blocked my whole account even me and asked for my spotify receipt from last year through a credit card which doesn't specifically say, "Spotify" through the payments. She refused to take the credit card number from me or anything else and now she must have removed my email from my account because I can't login at all (Invalid username/password) and I can't reset the password through the portal because the email isn't associated to any account. I had to make a whole new account without premium now to get help due to support not letting me start a new chat which she recommended..... How do I get literally any help or even remove my membership at this point because this is unacceptable.

Plan

Premium

Country

USA

Device

Android / Computer

Operating System

Windows 10